Is my Pro2 preheating correctly?

[mastersapo]

My printer worked great the first few times and now when I switched from a left extruder only print to a right extruder only print I got the same issue. Any fix yet?

[jschmidt]

Hello,
I have the same problem. The right extruder works fine if the left extruder prints the raft. But if I have a right extruder-only print, the right extruder never lowers to print the raft (left extruder is still the lowest).

Pro2, ideaMaker 3.1.7

Thanks
Jake

[Vicky@Raise3D]

Hello,
I have the same problem. The right extruder works fine if the left extruder prints the raft. But if I have a right extruder-only print, the right extruder never lowers to print the raft (left extruder is still the lowest).

Pro2, ideaMaker 3.1.7

Thanks
Jake

We have found a bug in firmware which may cause this issue. Please shoot us a support ticket at help.raise3d.com, we have a beta version having debugged this issue currently doing internal test. If you'd like to help test, we can share it with you.

[alex299300]

Hello,
I have the same problem. The right extruder works fine if the left extruder prints the raft. But if I have a right extruder-only print, the right extruder never lowers to print the raft (left extruder is still the lowest).

Pro2, ideaMaker 3.1.7

Thanks
Jake

We have found a bug in firmware which may cause this issue. Please shoot us a support ticket at help.raise3d.com, we have a beta version having debugged this issue currently doing internal test. If you'd like to help test, we can share it with you.

I have the same problem.
How can I lowered left or right extruder manually (by using the menu)?

[Vicky@Raise3D]

Hello,
I have the same problem. The right extruder works fine if the left extruder prints the raft. But if I have a right extruder-only print, the right extruder never lowers to print the raft (left extruder is still the lowest).

Pro2, ideaMaker 3.1.7

Thanks
Jake

We have found a bug in firmware which may cause this issue. Please shoot us a support ticket at help.raise3d.com, we have a beta version having debugged this issue currently doing internal test. If you'd like to help test, we can share it with you.

I have the same problem.
How can I lowered left or right extruder manually (by using the menu)?

The easiest way is use Auto-loading or unloading function in Ultilities tab. Once the nozzle is enabled to load filament at target temperature (needs to be at least over 180C by default), it will be dropped off to start loading filament.