Problem with support tickets?

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Deepspaceobject
Posts: 17
Joined: Wed Feb 14, 2018 8:36 pm

Problem with support tickets?

Postby Deepspaceobject » Sat Oct 06, 2018 8:47 am

Hello, I have opened two support tickets, one was 9 days ago, I received an initial reply asking for further information which I supplied but have not had an update to this ticket.
I then opened a ticket for a different problem 5 days ago and have not received any reply to this ticket. The first ticket had the initial reply from Thomas Chen.

Is there a problem with the ticket support system?

The two ticket numbers are: 4524 and 4593.

Brian

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Vicky@Raise3D
Posts: 4563
Joined: Fri Mar 25, 2016 3:54 am

Re: Problem with support tickets?

Postby Vicky@Raise3D » Sat Oct 06, 2018 6:16 pm

So sorry about the late response.
Will inform the support team to follow up once they back to work after weekend.

Deepspaceobject
Posts: 17
Joined: Wed Feb 14, 2018 8:36 pm

Re: Problem with support tickets?

Postby Deepspaceobject » Sat Oct 06, 2018 6:21 pm

Ok, many thanks.

Brian


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