Serial error : unknown

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Mike101
Posts: 25
Joined: Wed Jul 13, 2016 1:58 am

Serial error : unknown

Postby Mike101 » Fri Aug 10, 2018 12:53 am

We have had this "Serial error : unknown" problem that stops a print which worked fine 3 times before.
says
please check hardware and retry
or
Serial error : no such file or directory - dump file save complete

Serial port is not open

Any ideas?

Thanks

Mike101
Posts: 25
Joined: Wed Jul 13, 2016 1:58 am

Re: Serial error : unknown

Postby Mike101 » Fri Aug 10, 2018 1:53 am

I have updated a firmware so see how that goes.

User avatar
Vicky@Raise3D
Posts: 4305
Joined: Fri Mar 25, 2016 3:54 am

Re: Serial error : unknown

Postby Vicky@Raise3D » Fri Aug 10, 2018 11:17 pm

Normally it means bad communication between screen board and motion controller board.
Which means either you get a loose connection of the cable between, or a bad board, or bad drivers (which may cause board behavior abnormal).
Please shoot a support ticket on help.raise3d.com and contact our technicians to help confirm.


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