Ideamaker completes slice but does not save

Discussions about ideaMaker and other printing software.
DJSterrett
Posts: 4
Joined: Wed Aug 08, 2018 2:36 am

Ideamaker completes slice but does not save

Postby DJSterrett » Wed Aug 08, 2018 2:42 am

Just got my N2 Plus and want to print a huge model after my initial test prints. My first prints came out great but I have come to a stand still. I have a model of the eiffel tower that i am trying to slice and send to the printer. Ideamaker says the slice is completed but it hangs on the saving part. The model slices and saves in cura. I don't know what the problem may be. Help is appreciated

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Vicky@Raise3D
Posts: 3950
Joined: Fri Mar 25, 2016 3:54 am

Re: Ideamaker completes slice but does not save

Postby Vicky@Raise3D » Wed Aug 08, 2018 10:27 pm

Have long did ideaMaker hang on saving? If the files is really big, it takes longer time to save.
The longest I have met is around 20 minutes.

DJSterrett
Posts: 4
Joined: Wed Aug 08, 2018 2:36 am

Re: Ideamaker completes slice but does not save

Postby DJSterrett » Thu Aug 09, 2018 2:05 am

It ended up working...took a little less than an hour.

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Vicky@Raise3D
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Joined: Fri Mar 25, 2016 3:54 am

Re: Ideamaker completes slice but does not save

Postby Vicky@Raise3D » Fri Aug 10, 2018 2:50 am

Would you like to share your files? .idea, .gcode and .data. We want to test on our side.
And may I ask the configurations of your computer?

DJSterrett
Posts: 4
Joined: Wed Aug 08, 2018 2:36 am

Re: Ideamaker completes slice but does not save

Postby DJSterrett » Thu Aug 16, 2018 2:45 pm

How would you like me to share them with you?

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Vicky@Raise3D
Posts: 3950
Joined: Fri Mar 25, 2016 3:54 am

Re: Ideamaker completes slice but does not save

Postby Vicky@Raise3D » Fri Aug 17, 2018 1:28 am

You can attached compressed file here or if you don't want to show to public, you can send PM to me.

DJSterrett
Posts: 4
Joined: Wed Aug 08, 2018 2:36 am

Re: Ideamaker completes slice but does not save

Postby DJSterrett » Fri Aug 17, 2018 2:23 pm

Even compressed the files are too large to post here

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Vicky@Raise3D
Posts: 3950
Joined: Fri Mar 25, 2016 3:54 am

Re: Ideamaker completes slice but does not save

Postby Vicky@Raise3D » Sat Aug 18, 2018 12:38 am

Would you mind submit a support ticket at help.raise3d.com and advise me the ticket number? I will ask the technician to pay special attention to your ticket for software team.


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