Ideamaker completes slice but does not save

Discussions about ideaMaker and other printing software.
DJSterrett
Posts: 4
Joined: Wed Aug 08, 2018 2:36 am

Ideamaker completes slice but does not save

Postby DJSterrett » Wed Aug 08, 2018 2:42 am

Just got my N2 Plus and want to print a huge model after my initial test prints. My first prints came out great but I have come to a stand still. I have a model of the eiffel tower that i am trying to slice and send to the printer. Ideamaker says the slice is completed but it hangs on the saving part. The model slices and saves in cura. I don't know what the problem may be. Help is appreciated

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Vicky@Raise3D
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Joined: Fri Mar 25, 2016 3:54 am

Re: Ideamaker completes slice but does not save

Postby Vicky@Raise3D » Wed Aug 08, 2018 10:27 pm

Have long did ideaMaker hang on saving? If the files is really big, it takes longer time to save.
The longest I have met is around 20 minutes.

DJSterrett
Posts: 4
Joined: Wed Aug 08, 2018 2:36 am

Re: Ideamaker completes slice but does not save

Postby DJSterrett » Thu Aug 09, 2018 2:05 am

It ended up working...took a little less than an hour.

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Vicky@Raise3D
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Joined: Fri Mar 25, 2016 3:54 am

Re: Ideamaker completes slice but does not save

Postby Vicky@Raise3D » Fri Aug 10, 2018 2:50 am

Would you like to share your files? .idea, .gcode and .data. We want to test on our side.
And may I ask the configurations of your computer?

DJSterrett
Posts: 4
Joined: Wed Aug 08, 2018 2:36 am

Re: Ideamaker completes slice but does not save

Postby DJSterrett » Thu Aug 16, 2018 2:45 pm

How would you like me to share them with you?

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Vicky@Raise3D
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Joined: Fri Mar 25, 2016 3:54 am

Re: Ideamaker completes slice but does not save

Postby Vicky@Raise3D » Fri Aug 17, 2018 1:28 am

You can attached compressed file here or if you don't want to show to public, you can send PM to me.

DJSterrett
Posts: 4
Joined: Wed Aug 08, 2018 2:36 am

Re: Ideamaker completes slice but does not save

Postby DJSterrett » Fri Aug 17, 2018 2:23 pm

Even compressed the files are too large to post here

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Vicky@Raise3D
Posts: 4563
Joined: Fri Mar 25, 2016 3:54 am

Re: Ideamaker completes slice but does not save

Postby Vicky@Raise3D » Sat Aug 18, 2018 12:38 am

Would you mind submit a support ticket at help.raise3d.com and advise me the ticket number? I will ask the technician to pay special attention to your ticket for software team.

PCAD1
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Joined: Tue Aug 28, 2018 6:12 pm

Re: Ideamaker completes slice but does not save

Postby PCAD1 » Fri Aug 31, 2018 3:15 am

I am having the same problems of it not saving but for me it happens on every file. It isn't exclusive to large files either, it doesn't even work for files less than 1MB in size. Also, it doesn't finish if I let it sit for a long time it just stays where it is. The other problem is when I leave it sitting, it maxes out the clock rate on my CPU and uses 6 to 7 GBs of RAM. The weirdest thing is that it hasn't always done this, I was able to successfully use this for over a month before it decided to stop working.


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