Print stats do not make it to dashboard

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RiserDog
Posts: 65
Joined: Sat Jul 16, 2016 8:20 pm

Print stats do not make it to dashboard

Postby RiserDog » Mon Aug 14, 2017 1:24 pm

My last 2 prints have are not showing up in dashboard. All of the ones before it are listed in dashboard. Anyone know why? I am using Simplify3d to slice and have always used Simplify.

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Vicky@Raise3D
Posts: 2587
Joined: Fri Mar 25, 2016 3:54 am

Re: Print stats do not make it to dashboard

Postby Vicky@Raise3D » Tue Aug 15, 2017 3:16 am

Did your two print totally completed printing? Or have you stop it in middle?
Dash board only records prints that totally complete.
Please enter Settings - Machine - More settings - Privacy and security - Collect print statistics. And share a photo of that page.

RiserDog
Posts: 65
Joined: Sat Jul 16, 2016 8:20 pm

Re: Print stats do not make it to dashboard

Postby RiserDog » Tue Aug 15, 2017 3:21 pm

The 2 prints finished completely. N2plus. Collect Print Stats is On.

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Vicky@Raise3D
Posts: 2587
Joined: Fri Mar 25, 2016 3:54 am

Re: Print stats do not make it to dashboard

Postby Vicky@Raise3D » Wed Aug 16, 2017 10:40 am

If it is possible, I want to ask for the config file of your screen.

Please install the Winscp onto your computer first.
https://winscp.net/eng/download.php

1. Input the IP address of your printer and SSH password in this page.
You can check SSH password on screen under Settings -> More Settings -> Privacy and Security -> SSH Password.
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2. Here is the interface of Winscp.
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Change the location to be /opt/Raise3D
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3. Download logs, stat, config.
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RiserDog
Posts: 65
Joined: Sat Jul 16, 2016 8:20 pm

Re: Print stats do not make it to dashboard

Postby RiserDog » Thu Aug 17, 2017 8:27 pm

Last print starting showing up so not sure what caused that. Thanks for the time.

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Vicky@Raise3D
Posts: 2587
Joined: Fri Mar 25, 2016 3:54 am

Re: Print stats do not make it to dashboard

Postby Vicky@Raise3D » Fri Aug 18, 2017 6:33 am

You are welcome. And if such problem happens again, please follow the steps above and share the files with us to help check what happens.


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