Print stop with apparently no reason

[stevetriple]

Hi everyone, I'm trying to print a small object in white PLA but for the second time in a day the printer stops printing and stands there without moving... I tried S3D and IdeaMaker, both failed. HELP!

[Noren]

We would need some more information. Any error messages? Is the screen hung? Etc…

[stevetriple]

No error messages. The screen is completely freezed and I need to reset it with the rear LCD button

[Noren]

Is the battery charged to 100%?

[stevetriple]

Is the battery charged to 100%?

Yes 100%

[Noren]

If you export the serial log and post here someone might be able to read out what caused the stop.

[Vicky@Raise3D]

The screen fully stuck with all the values not changing over time? And has no response to all the finger touching?
Have you met such problem before on your machine?

[mark_3d]

I had the same issue. I solved checking the ribbon cable connection and loading the previous firmware.... After I made a 40hours print without problems.

[stevetriple]

Ok it happened again, what do I have to do to upload a log here so someone can check the problem?
Thanks

[Korni]

Oh, Ohh ... sounds not good

I order Pro2

[Vicky@Raise3D]

Oh, Ohh ... sounds not good

I order Pro2

The Pro2 series are using upgraded Screen and Screen Logic Board with higher quality.

[stevetriple]

Oh, Ohh ... sounds not good

I order Pro2

The Pro2 series are using upgraded Screen and Screen Logic Board with higher quality.

And what about my problem? Tonight I lost an 8 hours print for this screen freeze issue

[Vicky@Raise3D]

Oh, Ohh ... sounds not good

I order Pro2

The Pro2 series are using upgraded Screen and Screen Logic Board with higher quality.

And what about my problem? Tonight I lost an 8 hours print for this screen freeze issue

Shoot us a support ticket at help.raise3d.com.