RLH_3D wrote:Vicky@Raise3D wrote:We are so sorry about the problem you meet. For the previous 48-hour printing, does it show any abnormal on your model, such as wobbles, shiftings which may due to the misalignment of the coupler?
Shoot us a ticket, we will help check your problem and share warranty parts and instruction with you there.
Thank you for the quick response Vicky!
I didn't notice anything prior to the failure. My first impression when looking at the coupler (without taking anything apart) looked to me (as seen in my photo) like the motor and shaft are misaligned by several millimeters as can be seen by the separation (top vs bottom) of the coupler where it failed. This seems like perhaps something shifted down perhaps the motor due to it's weight during shipping (I would guess)
I did contact Matterhakers (where I originally purchased the Printer) and got a quick response to my email, they said they would contact you (Rais3d) to see how you would like to proceed. I'll go ahead and send you a private message (if I can) with the contact info they provided so that you'll know who is on the case. I believe I can replace the part myself, however I will leave it up to you to decide the best way to proceed.
Thank you again.
Shoot us a support ticket, so that our support team can get in touch with you more conveniently with the following link: http://help.raise3d.com/helpdesk