Where to get Spare Parts for Pro2

Topics around mechanical design, controller and electronics. Mods & hacks welcome.
Prop-Fiction
Posts: 37
Joined: Fri Jun 15, 2018 10:39 pm

Where to get Spare Parts for Pro2

Postby Prop-Fiction » Sun Jun 24, 2018 5:33 pm

Hey I broke my throat tube screw inside my Hotend .
Now I need a new Hotend assemble for the Pro2. But where can I buy this?

Hope anyone can help.
I can’t print for now.

Regurts Carsten
Es gibt kein das „geht nicht“, immer nur eine Frage des Geldes oder der Zeit.

Schlaf wird überbewertet.

My Costume website
http://www.prop-fiction.de

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Vicky@Raise3D
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Joined: Fri Mar 25, 2016 3:54 am

Re: Where to get Spare Parts for Pro2

Postby Vicky@Raise3D » Sun Jun 24, 2018 7:24 pm

Shoot an e-mail to sales@raise3d.com. Our sales team will try our best to help you.

Prop-Fiction
Posts: 37
Joined: Fri Jun 15, 2018 10:39 pm

Re: Where to get Spare Parts for Pro2

Postby Prop-Fiction » Sun Jun 24, 2018 7:36 pm

Done i really Hope i can get one its Bad Not to Print as Long.
Es gibt kein das „geht nicht“, immer nur eine Frage des Geldes oder der Zeit.

Schlaf wird überbewertet.

My Costume website
http://www.prop-fiction.de

Korni
Posts: 91
Joined: Wed Apr 11, 2018 8:11 am

Re: Where to get Spare Parts for Pro2

Postby Korni » Sun Jun 24, 2018 7:56 pm

New printer already defective?

Prop-Fiction
Posts: 37
Joined: Fri Jun 15, 2018 10:39 pm

Re: Where to get Spare Parts for Pro2

Postby Prop-Fiction » Sun Jun 24, 2018 9:30 pm

Yes but was my fail
Es gibt kein das „geht nicht“, immer nur eine Frage des Geldes oder der Zeit.

Schlaf wird überbewertet.

My Costume website
http://www.prop-fiction.de

Korni
Posts: 91
Joined: Wed Apr 11, 2018 8:11 am

Re: Where to get Spare Parts for Pro2

Postby Korni » Sun Jun 24, 2018 10:12 pm

Why/What?
WE are waiting for a new Pro2 Video ;-)

Prop-Fiction
Posts: 37
Joined: Fri Jun 15, 2018 10:39 pm

Re: Where to get Spare Parts for Pro2

Postby Prop-Fiction » Sun Jun 24, 2018 10:14 pm

Now i have to wait to get a new hotend :-(. Hope i will get it fast..
Es gibt kein das „geht nicht“, immer nur eine Frage des Geldes oder der Zeit.

Schlaf wird überbewertet.

My Costume website
http://www.prop-fiction.de

Prop-Fiction
Posts: 37
Joined: Fri Jun 15, 2018 10:39 pm

Re: Where to get Spare Parts for Pro2

Postby Prop-Fiction » Mon Jun 25, 2018 5:07 pm

Is they no was to get a hotend from Raise3d directly?
Really have to wait on The representative get it?
Here in Germany .?
It have to be possible to get one from US or China,. Quick.?

Regurts Carsten
Es gibt kein das „geht nicht“, immer nur eine Frage des Geldes oder der Zeit.

Schlaf wird überbewertet.

My Costume website
http://www.prop-fiction.de

User avatar
Vicky@Raise3D
Posts: 3716
Joined: Fri Mar 25, 2016 3:54 am

Re: Where to get Spare Parts for Pro2

Postby Vicky@Raise3D » Tue Jun 26, 2018 3:37 am

Have our sales team reached to you? I believe they will try their best to find a best solution for you.

3D printing noob
Posts: 2
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Re: Where to get Spare Parts for Pro2

Postby 3D printing noob » Tue Jun 26, 2018 12:07 pm

This webpage just came online Monday? https://www.raise3d.com/collections/pro ... nter-parts
Only lists the hotends and nozzles currently.

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Vicky@Raise3D
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Joined: Fri Mar 25, 2016 3:54 am

Re: Where to get Spare Parts for Pro2

Postby Vicky@Raise3D » Tue Jun 26, 2018 11:50 pm

Yes, we just open the sales of harden nozzles and hotends this week.

Prop-Fiction
Posts: 37
Joined: Fri Jun 15, 2018 10:39 pm

Re: Where to get Spare Parts for Pro2

Postby Prop-Fiction » Thu Jun 28, 2018 8:54 pm

Yes but only for USA Canada and brazil.
Cant Order from Germany :-(. Sales Team sag have to wait Till this araived in Germany.

Regurts Carsten
Es gibt kein das „geht nicht“, immer nur eine Frage des Geldes oder der Zeit.

Schlaf wird überbewertet.

My Costume website
http://www.prop-fiction.de

Korni
Posts: 91
Joined: Wed Apr 11, 2018 8:11 am

Re: Where to get Spare Parts for Pro2

Postby Korni » Tue Jul 03, 2018 8:07 am

Vicky@Raise3D wrote:Yes, we just open the sales of harden nozzles and hotends this week.


Where is the spare part page ?????

Alex M.
Posts: 108
Joined: Tue Apr 10, 2018 4:59 pm

Re: Where to get Spare Parts for Pro2

Postby Alex M. » Tue Jul 03, 2018 5:51 pm

Korni wrote:
Vicky@Raise3D wrote:Yes, we just open the sales of harden nozzles and hotends this week.


Where is the spare part page ?????



https://www.raise3d.com/collections/pro ... nter-parts

Korni
Posts: 91
Joined: Wed Apr 11, 2018 8:11 am

Re: Where to get Spare Parts for Pro2

Postby Korni » Tue Jul 03, 2018 6:14 pm

Page Not found .... :-(

Alex M.
Posts: 108
Joined: Tue Apr 10, 2018 4:59 pm

Re: Where to get Spare Parts for Pro2

Postby Alex M. » Tue Jul 03, 2018 6:50 pm

Hum, must be a US page only then.
Raise3D Part.jpg

Korni
Posts: 91
Joined: Wed Apr 11, 2018 8:11 am

Re: Where to get Spare Parts for Pro2

Postby Korni » Tue Jul 03, 2018 8:11 pm

Page can not be loaded with Safari or Firefox, both browsers immediately jump to EU page: https://www.raise3d.eu/collections/pro2 ... nter-parts and there "Page not found ..."
NO possibility to load the page. Cookies were deleted on both browsers, no chance. I never had, shit

Korni
Posts: 91
Joined: Wed Apr 11, 2018 8:11 am

Re: Where to get Spare Parts for Pro2

Postby Korni » Tue Jul 03, 2018 8:36 pm

I also heard that is NOT sent to Germany .... what is that ???? :-(

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Vicky@Raise3D
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Joined: Fri Mar 25, 2016 3:54 am

Re: Where to get Spare Parts for Pro2

Postby Vicky@Raise3D » Wed Jul 04, 2018 1:54 am

Korni wrote:I also heard that is NOT sent to Germany .... what is that ???? :-(


Where did you purchase your Pro2 from? You'd better check with your supplier for the purchase of the spare parts if you are in EU.

Korni
Posts: 91
Joined: Wed Apr 11, 2018 8:11 am

Re: Where to get Spare Parts for Pro2

Postby Korni » Wed Jul 04, 2018 7:00 am

My dealer (3Dmensionals) has no spare parts for the Pro2 (Plus), nobody in the EU has spare parts ....

This still does not explain the problems of https://www.raise3d.com/collections/pro ... nter-parts


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