Nobody replies my ticket, the printer cannot boot

Topics around mechanical design, controller and electronics. Mods & hacks welcome.
Yichen
Posts: 1
Joined: Thu Apr 05, 2018 7:05 pm

Nobody replies my ticket, the printer cannot boot

Postby Yichen » Thu Apr 05, 2018 7:16 pm

I haven't used my N1 printer for one month. Now I am not able to boot it. After turn on the power, there is back light in the screen, but it displays black. Also the fans are working and the LEDs on the main board and power board are working, as shown in the attached photo. I have tried all the solutions found in this forum. I am sure the battery is fully charged, all the cables are well connected. I tried to turn on and off the power switch for many times, unplugged the connector of battery for many times, and tried to short the reset pins for many times. Also I tried to load the screen firmware with FAT32 formatted USB flash drive and SD card, but it cannot read. The screen keeps black with back light all the time.

I have submitted a ticket for many days but nobody replies me. Ticket number is 2437. Could the service team see this and reply me?

Thanks,
Yichen
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Vicky@Raise3D
Posts: 4305
Joined: Fri Mar 25, 2016 3:54 am

Re: Nobody replies my ticket, the printer cannot boot

Postby Vicky@Raise3D » Fri Apr 06, 2018 5:11 pm

Just checked today. Should been already replied.
If anything else we help, please just advise.


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