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Thermal Protector

Posted: Sun Mar 25, 2018 8:35 pm
by A6y_N0rma1
For those of you that have applied for the free Thermal Protector (thanks Raise3D), how long did it take to actually get the unit? I'm willing to wait, but since you don't (at least I didn't) get a reply after filling out the form, I just want to make sure nothing happened and I'm at least in the queue.

Re: Thermal Protector

Posted: Sun Mar 25, 2018 8:38 pm
by Noren
Vicky mentioned the other day that the first batch was about to go out.

Re: Thermal Protector

Posted: Mon Mar 26, 2018 6:03 am
by Vicky@Raise3D
The first batch has already started shipping process. You can shoot our sales team a mail to check whether you are in first batch or later.
sales@raise3d.com

Re: Thermal Protector

Posted: Wed Apr 04, 2018 11:14 pm
by Aero3D
Received mine in UK today, 5th April '18

Re: Thermal Protector

Posted: Sat Apr 07, 2018 7:10 pm
by mark_3d
i recived the termal protector. There is a mounting instruction somewhere?

Re: Thermal Protector

Posted: Sat Apr 07, 2018 8:05 pm
by Noren
mark_3d wrote:i recived the termal protector. There is a mounting instruction somewhere?



I had a printed instruction in the envelope. The padded envelope for the protector also had a qr code with a link to the instructions:
https://www.raise3d.com/pages/thermal-p ... structions

Re: Thermal Protector

Posted: Mon Apr 09, 2018 4:23 pm
by jvingaard
I have now tried to order the Termal Procetor, 3 times to now, but I do not receive one?

Re: Thermal Protector

Posted: Mon Apr 09, 2018 6:05 pm
by zemlin
jvingaard wrote:I have now tried to order the Termal Procetor, 3 times to now, but I do not receive one?

I assume they are still filling orders. I ordered them for 3 printers as soon as it was announced. I haven't heard or seen anything yet, but I assume it will happen soon as others have started getting theirs.

Re: Thermal Protector

Posted: Sun Apr 15, 2018 6:59 am
by jvingaard
Nothing yet!! :-(

Re: Thermal Protector

Posted: Mon Apr 16, 2018 6:45 am
by Vicky@Raise3D
The Thermal Protectors for US have just been arrived in US warehouse. The shipping will start soon in the following days.
If you want to get more information about the shipping of your parcel, please shoot a mail to support@raise3d.com

Re: Thermal Protector

Posted: Mon Apr 16, 2018 1:25 pm
by zemlin
Thanks for the update.

Re: Thermal Protector

Posted: Mon Apr 16, 2018 2:32 pm
by jvingaard
got mine today in Denmark.

Re: Thermal Protector

Posted: Mon Apr 16, 2018 2:43 pm
by jon_bondy
Still nothing in Vermont, USA

Re: Thermal Protector

Posted: Mon Apr 16, 2018 3:03 pm
by zemlin
jon_bondy wrote:Still nothing in Vermont, USA


That's to be expected because as of Mon Apr 16, 2018 2:45 am

Vicky@Raise3D wrote:The Thermal Protectors for US have just been arrived in US warehouse. The shipping will start soon in the following days.

Re: Thermal Protector

Posted: Tue May 01, 2018 9:05 pm
by 2CNK
Hmm, just a note. I am having trouble confirming which orientation the connector should be attached.

Figure 7 and Figure 8 on the install document do not appear to be consistent with each other. And the silkscreen on my board is not consistent with what the install document seems to tell me to do.

The install document appears to clearly illustrate that PIN 1 (red wire) is UP (top of connector) on the board.
- Figure 1 (before installation) shows the red wire of the ribbon cable at the TOP position.
- Figure 8 (after installation) also shows the red wire in the TOP position.
BUT
- Figure 7 shows a connector and shroud that would end up with red wire DOWN if put together (because the connector and shroud are polarized)
- My board has silkscreen markings that indicate red wire should be DOWN.

Here's Figure 7. Shroud on board has keying slot on the left, connector has keying tab on the top surface as pictured. When installed in the only way these can fit together, the red wire on the cable would be towards the BOTTOM.
Screenshot 2018-05-01 14.43.20.png


But pin 1 (red wire) of the connector is shown as being on the TOP in the next photo (Figure 8) -- red arrow added by me.
According to the install doc, this is what it looks like after installation. But the hardware in figure 7 could not go together this way unless forced.
Screenshot 2018-05-01 14.39.22.png
Screenshot 2018-05-01 14.39.22.png (122.67 KiB) Viewed 1534 times


Now if I look at my own board, there is no shroud on the connector. But the silkscreen clearly indicates a key (hard to see in photo but it is on the left) as well as a "pin 1 arrow" at the bottom.
2018-05-01 14.36.12.jpg



Pin 1 is clearly marked as BOTTOM side on my board, which means red wire mounted on the same side (down).
But the install document seems to clearly show pin 1 (red wire) should be UP.
It also seems inconsistent within the install document given the differences between Figured 7 and 8 which I mentioned above.

So should I install red wire UP (meaning the silkscreen on the board is wrong?)
Or should I install red wire DOWN (meaning the install document pictures are wrong?)

:?:

Re: Thermal Protector

Posted: Tue May 01, 2018 9:34 pm
by Iamkar33m
I'd open a ticket w/ Raise to ask them, might get a faster official response.

And also, I still haven't received mine yet in Los Angeles.

Re: Thermal Protector

Posted: Tue May 01, 2018 9:36 pm
by 2CNK
I discovered this topic: viewtopic.php?f=2&t=6580&start=60

Apparently the key to figuring out the correct polarity is the fact that there is a missing pin on my board header (something I did not realize until I read that topic).

This missing pin should match up with this position on the cable (not my image, taken from the other topic):
439EAAF5-376E-4276-9D2B-2AB3F2841BE0.jpg
439EAAF5-376E-4276-9D2B-2AB3F2841BE0.jpg (27.53 KiB) Viewed 1530 times


My connector does not have a blocked socket, but I guess the correct installation direction is to plug it in as though it did, which would put the red wire in the TOP position, as shown in the install docs and matching the key tab printed on the silkscreen, but contrary to the Pin 1 arrow on the silkscreen.

Really weird.

Re: Thermal Protector

Posted: Tue May 01, 2018 9:45 pm
by 2CNK
Thanks, I'm opening a ticket to confirm. (Thought maybe I late to the party and missing something obvious.)

Re: Thermal Protector

Posted: Tue May 01, 2018 10:15 pm
by Alex M.
2CNK wrote:Hmm, just a note. I am having trouble confirming which orientation the connector should be attached.

Pin 1 is clearly marked as BOTTOM side on my board, which means red wire mounted on the same side (down).
But the install document seems to clearly show pin 1 (red wire) should be UP.
It also seems inconsistent within the install document given the differences between Figured 7 and 8 which I mentioned above.

So should I install red wire UP (meaning the silkscreen on the board is wrong?)
Or should I install red wire DOWN (meaning the install document pictures are wrong?)

:?:


We received our Thermal Protector the day after our printer came in, about a week ago. I didn't think much of the installation since the connectors were keyed, but I told a picture of the original cable just in case.
I am glad I took the picture before I removed it since I had white silicone on the connectors and the shroud came off with the connector.

Here it the picture I took before I removed the cable:
Mainboard cable - before.jpg
Extruder ribbon before


Here is the cable and keying after installing the Thermal Protector:
Mainboard cable.jpg
Extruder ribbon after Thermal Protector install
Mainboard Keying.jpg
Extruder ribbon keying


Here is the Thermal Protector mounted showing the cable orientations:
Thermal Protector Board.jpg
Thermal protector mounted


Hope this helps!

Re: Thermal Protector

Posted: Wed May 02, 2018 3:30 am
by Vicky@Raise3D
There are some wrong images in installation guide on our website.
We will update the images to be the following two very soon.
2.png
3.png


The direction of plug, please match the fool-proofing side (a bulge on one side) on the connector of the protector with the mark side in silkscreen on the motion board.
1.png