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Printer wont turn on (No power)

Posted: Mon Mar 12, 2018 10:24 am
by NeilOM
Hi,
Has anyone ever had a problem with their Raise3D N2 dual ext where it will not turn on?

It is an early design without the screen reset button, I have had it about 2 years and this morning I went to turn it on and nothing?

FLipped the switch at the back not a sound nothing on the screen, I tried a second plug and nothing.

Has anyone any ideas? Is there a troubleshooting guide I can work through for this issue?

Thanks,
Neil

Re: Printer wont turn on (No power)

Posted: Tue Mar 13, 2018 5:04 am
by Vicky@Raise3D
What about the fans and led strips? Do they work after power on or all don't run properly besides screen?
Or it is better to shoot us a support ticket to ask our support team to help up.
Quick link: help.raise3d.com

Re: Printer wont turn on (No power)

Posted: Tue Mar 13, 2018 12:55 pm
by Jetguy
Did you check the fuse socket inside the power switch receptacle?
As seen before in this topic viewtopic.php?f=4&t=6079&p=24560&hilit=fuse#p24560

Re: Printer wont turn on (No power)

Posted: Tue Mar 13, 2018 2:59 pm
by Jetguy
While this video is not specific to our printers, the same basic power entry panel fuse location, and how you get to it are roughly the same.
First remove the power cord and then use a flat tip screwdriver to lift up the little tab and pull out the fuse holder.
https://www.youtube.com/watch?v=2gO2eJ-j0nQ

Re: Printer wont turn on (No power)

Posted: Tue Mar 13, 2018 5:18 pm
by EldRick
BTW, the fuse may look perfect and not blown, but not actually work. If it looks OK, you still need to use a meter or circuit tester to check.
Raise3D support told me that this fuse has been an issue more than once.

Re: Printer wont turn on (No power)

Posted: Wed Mar 14, 2018 11:26 am
by NeilOM
Thanks all,

Vicky: Nothing powers up, no fans, no screen not a sound or movement.

Ill send a support ticket onto: help.raise3d.com thanks,

Ill also try the fuses as suggested by: JetGuy and EldRick

Re: Printer wont turn on (No power)

Posted: Thu Mar 15, 2018 4:48 am
by Vicky@Raise3D
Then you may need to check the PSU working status. Our support engineer will help you to work through.