Screen stuck on pausing print after attempting to change filament.

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dmccoy
Posts: 1
Joined: Sat Jan 20, 2018 9:47 pm

Screen stuck on pausing print after attempting to change filament.

Postby dmccoy » Sat Jan 20, 2018 9:59 pm

I'm in the middle of a big print on the N2 Plus, I paused the print so that I could put a full spool on the printer. It paused quickly and went to it's homing position but the screen is stuck on the loading screen "Pausing Print...." But it's been paused for a while. The screen isn't entirely frozen because I can click on other tabs but if I select a function it'll say "Another file is printing,please wait"

I want to try rebooting the printer and use the recover print function but I don't want ruin an 100 hour print that halfway complete..Any Suggestions?

Thanks

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Vicky@Raise3D
Posts: 3003
Joined: Fri Mar 25, 2016 3:54 am

Re: Screen stuck on pausing print after attempting to change filament.

Postby Vicky@Raise3D » Mon Jan 22, 2018 8:34 am

As long as the battery of the screen has full power, the recovery should can work properly in most cases. After power off, wait the screen goes totally black, the power on again. During power off progress, the screen will show message about "dump file saved completed."
After this print completed, please try the latest touchscreen firmware on our website. I remember that we have debugged some pause problems before, but am not 100% sure whether it helps your problem or not. Please update the result with me.


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