right feed motor is extremely hot even after being idle for several days

Topics around mechanical design, controller and electronics. Mods & hacks welcome.
Jab136
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right feed motor is extremely hot even after being idle for several days

Postby Jab136 » Sun Jan 07, 2018 10:56 am

the left feed motor is at room temperature. I am not sure exactly what is going on, is it a faulty motor or is this normal for some reason?

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Vicky@Raise3D
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Re: right feed motor is extremely hot even after being idle for several days

Postby Vicky@Raise3D » Mon Jan 08, 2018 5:21 am

Would you like to shoot us a support ticket from our support system and advise more details about your problem and your purchase information there?

Jab136
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Re: right feed motor is extremely hot even after being idle for several days

Postby Jab136 » Tue Jan 16, 2018 11:22 am

update, there was an issue with the driver, but it appears that there was also a bug with the firmware, just in case anyone else has an issue like this.

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Vicky@Raise3D
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Re: right feed motor is extremely hot even after being idle for several days

Postby Vicky@Raise3D » Wed Jan 17, 2018 2:03 am

Would you like to advise more details about the bug in firmware?
So you have replaced the driver, but not fix the problem? And did some mods in firmware?

Jab136
Posts: 142
Joined: Sun Jul 16, 2017 12:00 pm

Re: right feed motor is extremely hot even after being idle for several days

Postby Jab136 » Wed Jan 17, 2018 6:42 am

I don't know where the bug is, I just re-flashed the 1.1.6 firmware from the downloads tab and it seems to have resolved the issue, there were no modifications to the firmware.

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Vicky@Raise3D
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Re: right feed motor is extremely hot even after being idle for several days

Postby Vicky@Raise3D » Wed Jan 17, 2018 7:43 am

Which version did you use before? The official version 1.1.6 as well?

Jab136
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Re: right feed motor is extremely hot even after being idle for several days

Postby Jab136 » Wed Jan 17, 2018 7:50 am

yes, it may have become corrupted somehow, or something, I am not entirely sure.

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Vicky@Raise3D
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Re: right feed motor is extremely hot even after being idle for several days

Postby Vicky@Raise3D » Wed Jan 17, 2018 7:59 am

And the driver has also been replaced now? What about new firmware with old driver, will it trigger the problem again?

Jab136
Posts: 142
Joined: Sun Jul 16, 2017 12:00 pm

Re: right feed motor is extremely hot even after being idle for several days

Postby Jab136 » Wed Jan 17, 2018 8:02 am

not sure, but the old firmware with the new driver was still causing issues which is why I re-flashed the firmware I have an open support ticket regarding this.

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Vicky@Raise3D
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Re: right feed motor is extremely hot even after being idle for several days

Postby Vicky@Raise3D » Wed Jan 17, 2018 8:34 am

The previous firmware 1.1.6 with problem was also downloaded from website? The official 1.1.6 dual?

Jab136
Posts: 142
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Re: right feed motor is extremely hot even after being idle for several days

Postby Jab136 » Wed Jan 17, 2018 8:46 am

yes

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Vicky@Raise3D
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Re: right feed motor is extremely hot even after being idle for several days

Postby Vicky@Raise3D » Wed Jan 17, 2018 9:54 am

Noted. Thanks so much for your information.


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