no networking all of a sudden

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stewart
Posts: 33
Joined: Fri Dec 08, 2017 2:17 am

no networking all of a sudden

Postby stewart » Mon Jan 01, 2018 5:07 pm

Printer refuses to connect to ethernet or wifi. Reboots are completely ineffective. Setting a static IP also does not work. Completely at a loss about what to do now.

Tinkerer
Posts: 176
Joined: Mon Oct 09, 2017 8:30 pm
Location: Germany

Re: no networking all of a sudden

Postby Tinkerer » Mon Jan 01, 2018 5:22 pm

Can you ping it?
...there's nothing like the smell of fresh ABS in the morning...

Tinkerer
Posts: 176
Joined: Mon Oct 09, 2017 8:30 pm
Location: Germany

Re: no networking all of a sudden

Postby Tinkerer » Mon Jan 01, 2018 5:25 pm

If you have both your PC and your printer setup with a static ip-adress & connect both of them to the same network segment (e.g. the same switch), you should be able to ping the printer. If not, it might be a good idea to connect a third device (e.g. NAS, Raspberry Pi or whatever) to the same segment and see, whether the PC can ping that device. If so, I'd assume there's something wrong with the Printer...
If you can ping the printer, there might be a config-issue.
...there's nothing like the smell of fresh ABS in the morning...

stewart
Posts: 33
Joined: Fri Dec 08, 2017 2:17 am

Re: no networking all of a sudden

Postby stewart » Mon Jan 01, 2018 5:27 pm

can't ping. the dhcp server doesn't see a dhcp request. still can't ping even w/ static IP.

the printer was fine yesterday. sat overnight then "lost" all connectivity. no config, reboot or firmware update seems to have any effect. the ethernet link is up on the router. it also says it has a dhcp / wifi address. but still not pingable.

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Vicky@Raise3D
Posts: 2800
Joined: Fri Mar 25, 2016 3:54 am

Re: no networking all of a sudden

Postby Vicky@Raise3D » Tue Jan 02, 2018 6:24 am

Please shoot us a support ticket from our support system. http://help.raise3d.com/helpdesk

stewart
Posts: 33
Joined: Fri Dec 08, 2017 2:17 am

Re: no networking all of a sudden

Postby stewart » Wed Jan 03, 2018 12:41 pm


stewart
Posts: 33
Joined: Fri Dec 08, 2017 2:17 am

Re: no networking all of a sudden

Postby stewart » Wed Jan 03, 2018 5:59 pm

spoke w/ support. touch screen keeps locking up. will be replaced.

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Michael.P@Raise3D
Posts: 203
Joined: Wed Jul 20, 2016 4:51 pm
Location: Costa Mesa
Contact:

Re: no networking all of a sudden

Postby Michael.P@Raise3D » Wed Jan 03, 2018 7:54 pm

Our apologies for the delay in communication, we are working on our back log coming off the vacation time. Please keep a look out in your email and tickets for our next steps.

Thank you.
Michael Petitclerc, Technician
Tel: +888 963 9028
Web: http://www.raise3d.com


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