no networking all of a sudden

[stewart]

Printer refuses to connect to ethernet or wifi. Reboots are completely ineffective. Setting a static IP also does not work. Completely at a loss about what to do now.

[Tinkerer]

Can you ping it?

[Tinkerer]

If you have both your PC and your printer setup with a static ip-adress & connect both of them to the same network segment (e.g. the same switch), you should be able to ping the printer. If not, it might be a good idea to connect a third device (e.g. NAS, Raspberry Pi or whatever) to the same segment and see, whether the PC can ping that device. If so, I'd assume there's something wrong with the Printer...
If you can ping the printer, there might be a config-issue.

[stewart]

can't ping. the dhcp server doesn't see a dhcp request. still can't ping even w/ static IP.

the printer was fine yesterday. sat overnight then "lost" all connectivity. no config, reboot or firmware update seems to have any effect. the ethernet link is up on the router. it also says it has a dhcp / wifi address. but still not pingable.

[Vicky@Raise3D]

Please shoot us a support ticket from our support system. http://help.raise3d.com/helpdesk

[stewart]

ticket opened 24 hours ago: http://help.raise3d.com/support/tickets/1939

[stewart]

spoke w/ support. touch screen keeps locking up. will be replaced.

[Michael.P@Raise3D]

Our apologies for the delay in communication, we are working on our back log coming off the vacation time. Please keep a look out in your email and tickets for our next steps.

Thank you.

[pearson222]

I have been having this same issue with my 2 brand new N2 +'s and had opened a ticket and support never resolved. I had gone through replacing routers, setting static ip's, having comcast techs come out to verify there were no issues with our network or network structure and still unable to connect through ethernet or wifi. Ethernet will connect once in a while but is throttled to 10 kb/s...it takes 30 minutes for a 10MB file to be transferred. This is on a verified line speed of 50MB/s. The issue has essentially rendered these printers useless to our shop.

[stewart]

my ticket is still open with no action. clearly there is an issue with the linux drivers since it affects wifi and ethernet similarly. on good days, I'm getting 1MB/s throughput. On bad days, 3kbps.

[EldRick]

The Ethernet function of the N2 was totally hosed last time I looked.
I was never able to send files reliably via wired Ethernet, or at speeds of more than 20kbps or so, while wifi has worked fine. Haven't bothered trying Ethernet recently - perhaps it's been fixed?

[Billucas]

I have the same problem see this topic:
viewtopic.php?f=3&p=25919#p25919

[Vicky@Raise3D]

The Ethernet function of the N2 was totally hosed last time I looked.
I was never able to send files reliably via wired Ethernet, or at speeds of more than 20kbps or so, while wifi has worked fine. Haven't bothered trying Ethernet recently - perhaps it's been fixed?

Have you ever tried connect the net cord directly to screen board but not the slot at back side?
Or directly connect the screen board to your computer?

[Vicky@Raise3D]

I have been having this same issue with my 2 brand new N2 +'s and had opened a ticket and support never resolved. I had gone through replacing routers, setting static ip's, having comcast techs come out to verify there were no issues with our network or network structure and still unable to connect through ethernet or wifi. Ethernet will connect once in a while but is throttled to 10 kb/s...it takes 30 minutes for a 10MB file to be transferred. This is on a verified line speed of 50MB/s. The issue has essentially rendered these printers useless to our shop.

my ticket is still open with no action. clearly there is an issue with the linux drivers since it affects wifi and ethernet similarly. on good days, I'm getting 1MB/s throughput. On bad days, 3kbps.

Shall we start from Ethernet?
Disable the Wifi from the screen. Reboot the machine, and connect the screen board directly to your computer with a functional net cord. And ping to check out the result.
Or advise the ticket number of yours with me. Will ask the support team to double check.

[EldRick]

Have you ever tried connect the net cord directly to screen board but not the slot at back side?
Or directly connect the screen board to your computer?

Should I take the printer apart to diagnose a known problem?

As long as wifi works, I'm OK, so I simply stopped using the Ethernet input, as it did not work worth a darn.

When I opened a thread on the topic (some months ago), Raise3D admitted it was a known problem without a fix.

[Vicky@Raise3D]

Have you ever tried connect the net cord directly to screen board but not the slot at back side?
Or directly connect the screen board to your computer?

Should I take the printer apart to diagnose a known problem?

As long as wifi works, I'm OK, so I simply stopped using the Ethernet input, as it did not work worth a darn.

When I opened a thread on the topic (some months ago), Raise3D admitted it was a known problem without a fix.

Would you like to share the origin link of the thread or the ticket number of your case to let me check more details about your problem?

[EldRick]

Would you like to share the origin link of the thread or the ticket number of your case to let me check more details about your problem?

No thanks. I've got one method (wifi) that works, so I see no need to waste my time debugging something that doesn't.

[pearson222]

Would you like to share the origin link of the thread or the ticket number of your case to let me check more details about your problem?

My ticket number is 1576. I have been going back and forth with Raise3D staff for close to a year trying to get both of my brand new N2 Plus printers to connect over wifi with no resolution. We have gone as far as moving a printer to a neighboring business to test connect to their network and get the same results. I am not the only one experiencing these issues, as others in the community have printers that are also unable to connect wirelessly. We have 100+ arduinos, rpi's, network cameras, computers etc connecting to our network without issue and for Raise3D to keep placing the blame on the network is ridiculous.

[Vicky@Raise3D]

Would you like to share the origin link of the thread or the ticket number of your case to let me check more details about your problem?

My ticket number is 1576. I have been going back and forth with Raise3D staff for close to a year trying to get both of my brand new N2 Plus printers to connect over wifi with no resolution. We have gone as far as moving a printer to a neighboring business to test connect to their network and get the same results. I am not the only one experiencing these issues, as others in the community have printers that are also unable to connect wirelessly. We have 100+ arduinos, rpi's, network cameras, computers etc connecting to our network without issue and for Raise3D to keep placing the blame on the network is ridiculous.

Will check your ticket and talk with Support team. Back to you soon.

[Noren]

I have noticed tjat my printer will not connect to my WiFi since I have the é character in the name. So you might want to check that your WiFi name and password only use the most basic/common characters.