Suddenly black Screen

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Vicky@Raise3D
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Joined: Fri Mar 25, 2016 3:54 am

Re: Suddenly black Screen

Postby Vicky@Raise3D » Mon Dec 25, 2017 4:10 am

Good to know.
Normally we call it power recovery function. It is designed for such kind of sudden power off cases. As long as the battery is fully-charged, it will be triggered automatically.

Iamkar33m
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Joined: Fri Dec 01, 2017 2:53 pm

Re: Suddenly black Screen

Postby Iamkar33m » Tue Dec 26, 2017 6:31 am

So the black screen issue happened again. In the middle of a 10hr print, I found the machine was powered on but not moving (as if it paused mid-print) and the tablet was off (black screen). I recycled the power and it recovered the print. However there is a severe layer shift where the print had paused, approx 1.5mm along the X axis.

I am extremely unhappy regarding the sudden influx of issues surrounding my printer after the firmware update. Please fix this.

- Kareem

EDIT: I know it isn’t an issue with my power supply since I have another brand printer on the same circuit that was printing at the exact same time and did not stop. Also I’ve installed a power meter in-line with the printer that shows there was steady power supplied at the time it had stopped.

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Vicky@Raise3D
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Joined: Fri Mar 25, 2016 3:54 am

Re: Suddenly black Screen

Postby Vicky@Raise3D » Tue Dec 26, 2017 8:18 am

It doesn't sound like a software problem. Since the 1.1.6 firmware is for motion board but not touchscreen board. And if needed, you can revert it back to the previous version 1.1.1. Attached the link: https://www.raise3d.com/pages/motion-co ... l-versions
For confirming the hardware problem, is it possible for you to set a camera beside the printer to check whether the LED strips have any flicking or not when the screen goes dark?

Iamkar33m
Posts: 49
Joined: Fri Dec 01, 2017 2:53 pm

Re: Suddenly black Screen

Postby Iamkar33m » Tue Dec 26, 2017 2:21 pm

I will put a camera on it for the next long print.

Iamkar33m
Posts: 49
Joined: Fri Dec 01, 2017 2:53 pm

Re: Suddenly black Screen

Postby Iamkar33m » Fri May 04, 2018 1:48 pm

After a few months without issues, the problem has re-surfaced. I have opened a support ticket: #2669 Screen goes black and printer stops mid-print

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Vicky@Raise3D
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Joined: Fri Mar 25, 2016 3:54 am

Re: Suddenly black Screen

Postby Vicky@Raise3D » Sat May 05, 2018 5:25 pm

Will ask the support team to help follow up.

Iamkar33m
Posts: 49
Joined: Fri Dec 01, 2017 2:53 pm

Re: Suddenly black Screen

Postby Iamkar33m » Sun May 06, 2018 1:44 am

Thank you Vicky, I have not heard back yet from them yet. I figured it wouldn't be before Monday.

- Kareem


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