Cable from 3-pin connector crimp busted

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peatzah
Posts: 9
Joined: Fri Nov 18, 2016 2:28 pm

Cable from 3-pin connector crimp busted

Postby peatzah » Thu Oct 19, 2017 12:31 am

Came home to a failed print, 30 hours in. Looks like the wire worked itself loose/broken from fatigue? Not sure how that happened. Does anyone know the size crimp I need to fix this? Or any precautions to take to prevent this from happening again? Seems like the cable might have been a little tight and the repeated min/max motions on the extruder head might have had an affect on this. I've already contacted support and I'm waiting for a response. Thought I'd ping around here incase someone knows and I can order what I need right away.
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Steven.W
Posts: 9
Joined: Thu Oct 05, 2017 12:05 am

Re: Cable from 3-pin connector crimp busted

Postby Steven.W » Thu Oct 19, 2017 12:56 am

Peatzah!
Looks like one of our technicians has reached out to you via email regarding your situation. If you can't see it, please make sure to submit a ticket so we can assist you as soon as possible. Thanks!

http://help.raise3d.com/support/tickets/new
Steven Whalen
Raise3D

peatzah
Posts: 9
Joined: Fri Nov 18, 2016 2:28 pm

Re: Cable from 3-pin connector crimp busted

Postby peatzah » Thu Oct 19, 2017 12:20 pm

Steven.W wrote:Peatzah!
Looks like one of our technicians has reached out to you via email regarding your situation. If you can't see it, please make sure to submit a ticket so we can assist you as soon as possible. Thanks!

http://help.raise3d.com/support/tickets/new


I called yesterday on it, still have not received an email. I can't fill out the support ticket right now, as I'm at work and unable to retrieve the serial number from my printer. Any way you'd be able to look up that part and post a link to it for me? Please send a PM if needed. I'll call technical support when you guys open as well.

Jetguy
Posts: 1784
Joined: Tue Mar 22, 2016 1:40 am

Re: Cable from 3-pin connector crimp busted

Postby Jetguy » Thu Oct 19, 2017 12:47 pm

Connector part and sourcing details (digikey) here viewtopic.php?f=4&t=1459&p=12606&hilit=3+pin+connector#p12606

These are the connector plastic shell https://www.digikey.com/product-detail/ ... -ND/608625
and these are the crimp inserts https://www.digikey.com/product-detail/ ... -ND/608888

They are JST VH series connector with 3.96mm pin spacing if searching in your country.
Farnell carries them too http://uk.farnell.com/jst-japan-solderl ... pd-mi-acce

and Matching crimp connector inserts http://uk.farnell.com/jst-japan-solderl ... nsku=false

peatzah
Posts: 9
Joined: Fri Nov 18, 2016 2:28 pm

Re: Cable from 3-pin connector crimp busted

Postby peatzah » Thu Oct 19, 2017 5:43 pm

Jetguy wrote:Connector part and sourcing details (digikey) here viewtopic.php?f=4&t=1459&p=12606&hilit=3+pin+connector#p12606

These are the connector plastic shell https://www.digikey.com/product-detail/ ... -ND/608625
and these are the crimp inserts https://www.digikey.com/product-detail/ ... -ND/608888

They are JST VH series connector with 3.96mm pin spacing if searching in your country.
Farnell carries them too http://uk.farnell.com/jst-japan-solderl ... pd-mi-acce

and Matching crimp connector inserts http://uk.farnell.com/jst-japan-solderl ... nsku=false


Thank you, this is exactly what I needed. Ordered what I need from Digikey.

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Nick@Raise3D
Posts: 2
Joined: Fri Oct 20, 2017 3:09 am

Re: Cable from 3-pin connector crimp busted

Postby Nick@Raise3D » Fri Oct 20, 2017 3:21 am

Peatzah,

It looks like the email that was provided was not valid. Please send me an email at Nicholas.Meastas@Raise3D.com and I can further assist you.

Thanks,

Nick - Raise 3D


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