HELP HELP N2 + Problem

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Meygal Factory
Posts: 1
Joined: Tue Nov 08, 2016 9:00 pm

HELP HELP N2 + Problem

Postby Meygal Factory » Tue Nov 08, 2016 9:11 pm

Hello, I am French I is possess a company of printing 3d,
Ma Raise3D N2 more breaks down, during the ignition nothing displays on the screen which remains black,
I tried several solution who(which) were presented on the forum but without positive result(profit),
The firmwear does not start, 
You will understand that I need necessarily the printer to face has the request of my customers,
Thank you 

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Vicky@Raise3D
Posts: 1621
Joined: Fri Mar 25, 2016 3:54 am

Re: HELP HELP N2 + Problem

Postby Vicky@Raise3D » Wed Nov 09, 2016 3:34 am

Please shoot your problem to our support system. We can set one-to-one help for you there.

Pierre
Posts: 26
Joined: Sun Aug 07, 2016 8:19 am

Re: HELP HELP N2 + Problem

Postby Pierre » Wed Mar 08, 2017 8:35 am

Hi there !

I have the same problem.
What was the solution ?

Have a nice day
Pierre

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Vicky@Raise3D
Posts: 1621
Joined: Fri Mar 25, 2016 3:54 am

Re: HELP HELP N2 + Problem

Postby Vicky@Raise3D » Fri Mar 10, 2017 9:43 am

Please shoot a ticket onto our support system. We can help you check your problem there.

Pierre
Posts: 26
Joined: Sun Aug 07, 2016 8:19 am

Re: HELP HELP N2 + Problem

Postby Pierre » Mon Mar 13, 2017 10:56 am

Hi,

My problem is solved.

The solution was not to reset the board.
This is the solution I was told by my distributor in France :

1) wait for the backlight to empty the battery ( the solution does'nt work if you unplugg the battery, don't ask me why...)
2) plug the machine and swith off the power
3) wait for 48 hours
4) switch on the machine.

So the good news is that your machine board is not dead
The bad one is that it takes 3 days to fix the problem ...

Have a nice day
Pierre


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