Touchscreen Firmware 0.9.7 Release Note 2018.1.16

Discussions about ideaMaker and other printing software.
ABH
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Re: Touchscreen Firmware 0.9.7 Release Note 2018.1.16

Postby ABH » Sun Feb 18, 2018 6:13 am

Currently we define the filename postfix starts from the first dot, we can change it to be from the last dot in future version.
May I ask the purpose why you want to edit the filename postfix? Since the touchscreen only recognizes Gcode and Data file.

I uploaded a firmware file to Local Storage using ideaMakers upload function. Apparently ideaMaker always adds ".gcode" to the uploaded filenames, even though the file already has a ".firm" postfix. So that was the reason I tried to rename the filename postfix using Raise Touch, but it ended up in total chaos, because I had dots in the filename, and everything after the first dot wasn't visible in the TextBox.
This is not a big deal though :)

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Billucas
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Re: Touchscreen Firmware 0.9.7 Release Note 2018.1.16

Postby Billucas » Sun Feb 18, 2018 3:59 pm

Vicky@Raise3D wrote:You mean the Ethernet error only shows with version 0.9.7, but it works well with 0.9.2 without any hardware change?


Vicky,

Touchscreen Firmware 0.9.7
- Eternet Cable = Not working at all. But strangely, this morning it is working...
- Wi-Fi = Not working at all.
Touchscreen Firmware 0.9.2
- Eternet Cable = Working correctly.
- Wi-Fi = Not working. But we can see the page.

Before these two Firmwares, everything was working fine.
Please let me know if my explanations aren't clear enough.

Thanks,
Luc

SebZed
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Re: Touchscreen Firmware 0.9.7 Release Note 2018.1.16

Postby SebZed » Mon Feb 19, 2018 7:17 am

Vicky@Raise3D wrote:
SebZed wrote:Is it possible to get an e-mail-notification(like a newsletter or something) for every new beta- or full software update, that is published through this forum or the main Raise3d website?
I'm not checking this forum frequently and therefore it would help me out to never miss an update...


Did you buy the machine directly from our side? Since currently we don't have a full list of customer contacts on our side, it is not easy for us to reach all the customers by mail, especially the customers bought from resellers' side.
What about facebook and twitter? We will release more news from these two sides, besides forum and website.


I bought it from a reseller, but will check facebook from time to time.
Just thought you're sending newsletters by subscription or something maybe.
But thanks anyway!

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Vicky@Raise3D
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Re: Touchscreen Firmware 0.9.7 Release Note 2018.1.16

Postby Vicky@Raise3D » Mon Feb 19, 2018 8:21 am

Billucas wrote:
Vicky@Raise3D wrote:You mean the Ethernet error only shows with version 0.9.7, but it works well with 0.9.2 without any hardware change?


Vicky,

Touchscreen Firmware 0.9.7
- Eternet Cable = Not working at all. But strangely, this morning it is working...
- Wi-Fi = Not working at all.
Touchscreen Firmware 0.9.2
- Eternet Cable = Working correctly.
- Wi-Fi = Not working. But we can see the page.

Before these two Firmwares, everything was working fine.
Please let me know if my explanations aren't clear enough.

Thanks,
Luc


Thanks for your explanations.
So if rollback to the versions lower than 0.9.2, the Wi-Fi problem is still there or not?
Before you upgrading to 0.9.2, which connection is more common for you to use?

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Billucas
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Re: Touchscreen Firmware 0.9.7 Release Note 2018.1.16

Postby Billucas » Mon Feb 19, 2018 4:42 pm

Vicky@Raise3D wrote:Thanks for your explanations.
So if rollback to the versions lower than 0.9.2, the Wi-Fi problem is still there or not?
Before you upgrading to 0.9.2, which connection is more common for you to use?


Before the version 0.9.2, the Wi-Fi problem was not there.
Before I upgrade to 0.9.2 ( Since june 2016 ), the Wi-Fi connection was use, with no problem.

Thanks,
Luc

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Vicky@Raise3D
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Re: Touchscreen Firmware 0.9.7 Release Note 2018.1.16

Postby Vicky@Raise3D » Wed Feb 21, 2018 10:22 am

Billucas wrote:
Vicky@Raise3D wrote:Thanks for your explanations.
So if rollback to the versions lower than 0.9.2, the Wi-Fi problem is still there or not?
Before you upgrading to 0.9.2, which connection is more common for you to use?


Before the version 0.9.2, the Wi-Fi problem was not there.
Before I upgrade to 0.9.2 ( Since june 2016 ), the Wi-Fi connection was use, with no problem.

Thanks,
Luc


Does it mean after June, 2016, the Wi-Fi doesn't work properly any more, no matter which version of the firmware you use? Since we have rollback versions lower than 0.9.2, have you also tried those previous versions?

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Billucas
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Re: Touchscreen Firmware 0.9.7 Release Note 2018.1.16

Postby Billucas » Wed Feb 21, 2018 7:01 pm

Vicky@Raise3D wrote:Does it mean after June, 2016, the Wi-Fi doesn't work properly any more, no matter which version of the firmware you use? Since we have rollback versions lower than 0.9.2, have you also tried those previous versions?


Vicky,

Touchscreen Firmware 0.9.7
- Eternet Cable = Working correctly since 3 days.
- Wi-Fi = Not working at all.

Touchscreen Firmware 0.9.2
- Eternet Cable = Working correctly.
- Wi-Fi = Not working. But we can see the page.

Touchscreen Firmware 0.9.0 and less
- Eternet Cable = Working correctly.
- Wi-Fi = Working correctly.

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Vicky@Raise3D
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Re: Touchscreen Firmware 0.9.7 Release Note 2018.1.16

Postby Vicky@Raise3D » Thu Feb 22, 2018 3:30 am

Billucas wrote:
Vicky@Raise3D wrote:Does it mean after June, 2016, the Wi-Fi doesn't work properly any more, no matter which version of the firmware you use? Since we have rollback versions lower than 0.9.2, have you also tried those previous versions?


Vicky,

Touchscreen Firmware 0.9.7
- Eternet Cable = Working correctly since 3 days.
- Wi-Fi = Not working at all.

Touchscreen Firmware 0.9.2
- Eternet Cable = Working correctly.
- Wi-Fi = Not working. But we can see the page.

Touchscreen Firmware 0.9.0 and less
- Eternet Cable = Working correctly.
- Wi-Fi = Working correctly.


The 0.9.0 version and previous versions' successful tries are all before June, 2016 or some are after upgrading 0.9.2 and rollback?

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Billucas
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Re: Touchscreen Firmware 0.9.7 Release Note 2018.1.16

Postby Billucas » Thu Feb 22, 2018 5:58 pm

I have my printer since june 2016. So it could not be before that.
So, do we have a fix for this?

Thanks,
Luc

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Vicky@Raise3D
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Re: Touchscreen Firmware 0.9.7 Release Note 2018.1.16

Postby Vicky@Raise3D » Fri Feb 23, 2018 7:09 am

Billucas wrote:I have my printer since june 2016. So it could not be before that.
So, do we have a fix for this?

Thanks,
Luc


Can you please advise the ticket number?
Let's try a software first. If no help, then need to replace the hardware.

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Billucas
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Re: Touchscreen Firmware 0.9.7 Release Note 2018.1.16

Postby Billucas » Sat Feb 24, 2018 2:41 am

2108 is the ticket number.

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Vicky@Raise3D
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Re: Touchscreen Firmware 0.9.7 Release Note 2018.1.16

Postby Vicky@Raise3D » Sat Feb 24, 2018 2:56 am

Billucas wrote:2108 is the ticket number.


Thanks and mail received. Will share your situation with the support team.

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jontom
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Re: Touchscreen Firmware 0.9.7 Release Note 2018.1.16

Postby jontom » Mon May 07, 2018 7:04 am

Vicky@Raise3D wrote:
jvingaard wrote:After updating to the new Raise Touch, the screen is flashing after turn-off just like an photoblitz.


Should be due to low power of battery.
Please press the reset button at the back side of the screen box to check whether it can stop the flashing.
Then power on to check the power of the battery whether it is low or not.


I'm having the flashing screen issue as well, the battery is reading as 99%, is there another number I should be checking? Also, where is the reset button located? I can't find anything on the back side of my screen box that looks like a button. Is there a photo that can show me where it is?

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Vicky@Raise3D
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Re: Touchscreen Firmware 0.9.7 Release Note 2018.1.16

Postby Vicky@Raise3D » Mon May 07, 2018 7:33 am

jontom wrote:
Vicky@Raise3D wrote:
Should be due to low power of battery.
Please press the reset button at the back side of the screen box to check whether it can stop the flashing.
Then power on to check the power of the battery whether it is low or not.


I'm having the flashing screen issue as well, the battery is reading as 99%, is there another number I should be checking? Also, where is the reset button located? I can't find anything on the back side of my screen box that looks like a button. Is there a photo that can show me where it is?


If your printer is a very old version, then there is no reset button at the back of the screen box.
You may need to open the screen back cover to check the battery's wiring inside. Please shoot us a support ticket: help.raise3d.com.

Alex M.
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Re: Touchscreen Firmware 0.9.7 Release Note 2018.1.16

Postby Alex M. » Mon May 07, 2018 6:17 pm

Seems we are having problems with this firmware update as well. Our printer shipped with Touchscreen Firmware 0.9.2.1026 and late last week we upgraded to Touchscreen Firmware 0.9.7.1509. After the update I had a lot of trouble reconnecting the printer to our wired ethernet. After resetting the Touchscreen via the button on the back, I was able to successfully connect. However ever since we have had trouble uploading anything to the printer with most all uploads ending in an error. We did not have this issue before the update.

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Vicky@Raise3D
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Re: Touchscreen Firmware 0.9.7 Release Note 2018.1.16

Postby Vicky@Raise3D » Tue May 08, 2018 5:16 am

Alex M. wrote:Seems we are having problems with this firmware update as well. Our printer shipped with Touchscreen Firmware 0.9.2.1026 and late last week we upgraded to Touchscreen Firmware 0.9.7.1509. After the update I had a lot of trouble reconnecting the printer to our wired ethernet. After resetting the Touchscreen via the button on the back, I was able to successfully connect. However ever since we have had trouble uploading anything to the printer with most all uploads ending in an error. We did not have this issue before the update.


Have you tried to rollback to previous versions in download page?

Alex M.
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Re: Touchscreen Firmware 0.9.7 Release Note 2018.1.16

Postby Alex M. » Tue May 08, 2018 8:01 am

Vicky@Raise3D wrote:Have you tried to rollback to previous versions in download page?


Yes, I rolled back to Touchscreen Firmware 0.9.2.1026 and the problem went away.

I actually realized that our N2+ wasn’t connecting even though it said it was connected. Retrying the connection on firmware 0.9.7 failed every time out of a dozen tries and two reboots. I did get it to show connected once with a static ip but could not repeat it. That’s when I decided to rollback the firmware and it connected automatically upon reboot. Uploads are now back to normal as well.

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Korni
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Re: Touchscreen Firmware 0.9.7 Release Note 2018.1.16

Postby Korni » Tue May 08, 2018 8:53 am

Raise3D .... Errors, Fails, Problems and no test videos ...... I hope my pre-order of the Pro2 was not a mistake :-(
Last edited by Korni on Tue May 08, 2018 9:38 am, edited 1 time in total.
Pro2+ Image

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Vicky@Raise3D
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Re: Touchscreen Firmware 0.9.7 Release Note 2018.1.16

Postby Vicky@Raise3D » Tue May 08, 2018 9:35 am

Alex M. wrote:
Vicky@Raise3D wrote:Have you tried to rollback to previous versions in download page?


Yes, I rolled back to Touchscreen Firmware 0.9.2.1026 and the problem went away.

I actually realized that our N2+ wasn’t connecting even though it said it was connected. Retrying the connection on firmware 0.9.7 failed every time out of a dozen tries and two reboots. I did get it to show connected once with a static ip but could not repeat it. That’s when I decided to rollback the firmware and it connected automatically upon reboot. Uploads are now back to normal as well.


Which version of ideaMaker are you currently using for connecting your printer?

Alex M.
Posts: 194
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Re: Touchscreen Firmware 0.9.7 Release Note 2018.1.16

Postby Alex M. » Tue May 08, 2018 4:31 pm

Vicky@Raise3D wrote:Which version of ideaMaker are you currently using for connecting your printer?


We are using ideaMaker Ver. 3.1.0.1545 on Windows 7 64 bit machines. I did try Ver. 3.1.6.1800 on another Win 7 machine but it had the same issues. We are hesitant to upgrade ideaMaker on our main computers due to problems other are having, but I did want to try it just in case.


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