Support needed

Discussions about ideaMaker and other printing software.
dghuizar
Posts: 3
Joined: Fri Oct 12, 2018 4:32 pm

Support needed

Postby dghuizar » Fri Oct 12, 2018 4:48 pm

Ideamaker has been my slicer of choice since I first found out about it, but as of yesterday (October 11, 2018) if I try slicing a large file (one that I had previously sliced in Ideamaker) the program will crash as I try to save the file to my memory card. I can use the same slicing profile to slice a smaller model and it will work.

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Vicky@Raise3D
Posts: 4424
Joined: Fri Mar 25, 2016 3:54 am

Re: Support needed

Postby Vicky@Raise3D » Sat Oct 13, 2018 12:26 am

Would you like to share the file with us to run some tests?

dghuizar
Posts: 3
Joined: Fri Oct 12, 2018 4:32 pm

Re: Support needed

Postby dghuizar » Sun Oct 21, 2018 6:12 am

Here are two files that I know it crashes on when I try to save the sliced files, I sliced them both at 0.2 mm layer heights and both have support material added. The centurian helmet is the first file I noticed it happening with. It let me slice it once originally but when I went back to change the orientation and re-slice it is when it started crashing. Thank you for your help and sorry it took me so long to get back to you on this subject.
Attachments
deku_mask_v.final.stl
(1.69 MiB) Downloaded 8 times
Centurian_Helmet_TLF.stl
(479.87 KiB) Downloaded 8 times

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Vicky@Raise3D
Posts: 4424
Joined: Fri Mar 25, 2016 3:54 am

Re: Support needed

Postby Vicky@Raise3D » Tue Oct 23, 2018 6:20 pm

Would you like to advise more details about the configuration of your computer? Seems we cannot replicate the crashing issue on our hardware.

dghuizar
Posts: 3
Joined: Fri Oct 12, 2018 4:32 pm

Re: Support needed

Postby dghuizar » Thu Oct 25, 2018 5:37 am

Here is my system information, I'm not sure if you will need any other information about it but if you need more I will provide it
System Manufacturer MSI
System Model MS-7693
Processor AMD FX(tm)-8300 Eight-Core Processor, 3300 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Mode Legacy
BaseBoard Manufacturer MSI
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 11.9 GB
Available Physical Memory 7.73 GB
Total Virtual Memory 15.4 GB
Available Virtual Memory 9.90 GB
Name NVIDIA GeForce GTX 980
Adapter Type GeForce GTX 980, NVIDIA compatible
Adapter Description NVIDIA GeForce GTX 980
Adapter RAM (1,048,576) bytes

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Vicky@Raise3D
Posts: 4424
Joined: Fri Mar 25, 2016 3:54 am

Re: Support needed

Postby Vicky@Raise3D » Thu Oct 25, 2018 6:55 pm

May I know whether the crash happens under some specific settings or position with the model or just happens randomly?


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