Ideamaker crashes importing Raise3D .bin file

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jetdillo
Posts: 137
Joined: Mon Jun 12, 2017 5:10 am

Ideamaker crashes importing Raise3D .bin file

Postby jetdillo » Sun Jul 29, 2018 4:15 pm

I went to import the PolySupport settings .bin provided on the Raise3D website into Ideamaker and it consistently crashes when trying to import that template.

Title: Ideamaker crashes importing Raise3D .bin file
Description: Importing a .bin settings file off the the Raise3D website crashes Ideamaker
Version: 3.1.7.1850
Language: English
Operation System: Mac OS X 10.11.6
GPU:
32bit or 64bit:
Screen Resolution:
How to trigger the bug: Go download https://cdn.shopify.com/s/files/1/2421/ ... upport.bin, open Ideamaker and navigate to the Slicing Templates window. Choose "Import" and browse to where you saved N2-v2_PolySupport.bin and click "Open".
Expected Result: A new slicing template with the settings for PolySupport should be created on import.
Real Result: Ideamaker quits without importing the .bin file.
Attachment: See https://cdn.shopify.com/s/files/1/2421/ ... upport.bin

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Vicky@Raise3D
Posts: 4312
Joined: Fri Mar 25, 2016 3:54 am

Re: Ideamaker crashes importing Raise3D .bin file

Postby Vicky@Raise3D » Sun Jul 29, 2018 10:52 pm

It should be a bug inside Mac version.
Thanks for your information. We will try to fix it as soon as possible.

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jetdillo
Posts: 137
Joined: Mon Jun 12, 2017 5:10 am

Re: Ideamaker crashes importing Raise3D .bin file

Postby jetdillo » Tue Jul 31, 2018 1:52 pm

Vicky@Raise3D wrote:It should be a bug inside Mac version.
Thanks for your information. We will try to fix it as soon as possible.


Thanks for comfirming this as a bug Vicky.
Could you please tell me what these settings are so I can set them up by hand.
These are supposed to be for PolySupport for the N2+.

pjyarnall
Posts: 41
Joined: Fri Jun 22, 2018 9:29 pm
Location: Canandaigua, NY

Re: Ideamaker crashes importing Raise3D .bin file

Postby pjyarnall » Tue Jul 31, 2018 5:29 pm

I discovered this bug a few weeks ago and notified support. I am not holding my breath as the first response I got was "we don't have a Mac here". I hope there is a mass emailing to owners when new software is posted.
Pro 2

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Korni
Posts: 222
Joined: Wed Apr 11, 2018 8:11 am

Re: Ideamaker crashes importing Raise3D .bin file

Postby Korni » Tue Jul 31, 2018 6:09 pm

>No MAC here ......< hahahaaaaaaa, shame
Pro2+ Image

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Vicky@Raise3D
Posts: 4312
Joined: Fri Mar 25, 2016 3:54 am

Re: Ideamaker crashes importing Raise3D .bin file

Postby Vicky@Raise3D » Wed Aug 01, 2018 3:07 am

I think we should already have debugged out the issue. If anyone would like to get a beta version to test, please leave message to me.


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