Board error: Error:1

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jlmaoju
Posts: 2
Joined: Mon Jan 22, 2018 6:57 am

Board error: Error:1

Postby jlmaoju » Mon Jan 22, 2018 7:03 am

I just got this screen this morning (In the attachments), and the I tried to restart--recover, then this error just keep happening.
And now I cannot start any printing, this error will show within 1min when a printing is started.

Please help, thank you so much.
Attachments
TIM图片20180122150242.jpg
raisetouch-serial-788-20180122064850.log
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Vicky@Raise3D
Posts: 3937
Joined: Fri Mar 25, 2016 3:54 am

Re: Board error: Error:1

Postby Vicky@Raise3D » Mon Jan 22, 2018 8:05 am

Your machine is a dual-extruder one or single-extruder one?
The error seems with second nozzle, would you like to test with single-extruder firmware on our website?
Or would you like to shoot us a support ticket? So that we can reach you more efficiently.

jlmaoju
Posts: 2
Joined: Mon Jan 22, 2018 6:57 am

Re: Board error: Error:1

Postby jlmaoju » Mon Jan 22, 2018 8:29 am

Thank you very much for fast reply,
This machine is a single-extruder one, and I just checked the setting on the machine, the number of nozzle is set to 1.

By firmware you mean I could re_upload the firmware to the machine like an update?

And I'd love to do the support ticket thing, but how can I do that?~

Thank you so much~

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Vicky@Raise3D
Posts: 3937
Joined: Fri Mar 25, 2016 3:54 am

Re: Board error: Error:1

Postby Vicky@Raise3D » Mon Jan 22, 2018 8:42 am

https://www.raise3d.com/pages/download#down-firm
Try one single-extruder type there.

And here is the link to our support system: http://help.raise3d.com/helpdesk


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