Printer Freezes during printing

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3Dnoob
Posts: 7
Joined: Fri Jun 30, 2017 7:55 am

Printer Freezes during printing

Postby 3Dnoob » Tue Jul 18, 2017 5:09 pm

Hi,

I have a new N2+ printer and printed some stuff. Yesterday I started a job which should be printed in 10 hours. After 8 hours the printer freezes but the nozzle was still hot. So a little bubble was around the nozzle because of it has already contact with the printed filament.

This day I made a new print Job with the parts which wasnt finished in the first task. After 2 hours the same Problem.

Any hints?

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Vicky@Raise3D
Posts: 2438
Joined: Fri Mar 25, 2016 3:54 am

Re: Printer Freezes during printing

Postby Vicky@Raise3D » Wed Jul 19, 2017 3:38 am

Please shoot a ticket to us and advise the serial number and where did you bough the machine from.

gizmo91
Posts: 65
Joined: Fri Jul 15, 2016 9:44 pm

Re: Printer Freezes during printing

Postby gizmo91 » Sun Jul 23, 2017 11:22 pm

My printer has started to freeze about every other print. Anyone else experiencing? I was running old 0.7 something touchpanel firmware and would only have a freeze once a month maybe, I recently updated to the latest and now its freezing every other print.
Also, what can you do to recover when it freezes? I try shutting it off but the panel is froze and doesn't acknowledge the loss of power? Is there something I should do first before cutting the power?
Should I be checking any other the connects for loose ones? My printer has been a workhorse once I got the early bugs/tweaking out of the way, but now its troubling. I typically run 20-40 hours prints, almost back to back, and its been fine up until about a week ago.

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Vicky@Raise3D
Posts: 2438
Joined: Fri Mar 25, 2016 3:54 am

Re: Printer Freezes during printing

Postby Vicky@Raise3D » Mon Jul 24, 2017 10:53 am

Please shoot a ticket onto our support system. May need to do some hardware check.

3Dnoob
Posts: 7
Joined: Fri Jun 30, 2017 7:55 am

Re: Printer Freezes during printing

Postby 3Dnoob » Mon Sep 04, 2017 5:47 pm

how did you repair?

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Vicky@Raise3D
Posts: 2438
Joined: Fri Mar 25, 2016 3:54 am

Re: Printer Freezes during printing

Postby Vicky@Raise3D » Tue Sep 05, 2017 12:14 pm

Have you made contact with us or your supplier? If you directly bought the machine from our side, we can provide tech support to you via our ticket system.


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