Pro2 Webcam/Camera - Camera Preview Not Valid

Jolley110
Posts: 1
Joined: Tue Jan 01, 2019 3:39 pm

Pro2 Webcam/Camera - Camera Preview Not Valid

Postby Jolley110 » Tue Jan 01, 2019 3:47 pm

Has anyone come across this error before?

From the printer touch panel, the camera is connected and can even take pictures. Also ideaMaker can detect if the camera is connected or not (the icon disappears) but we just can't view the feed.

Capture.JPG

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Vicky@Raise3D
Posts: 4687
Joined: Fri Mar 25, 2016 3:54 am

Re: Pro2 Webcam/Camera - Camera Preview Not Valid

Postby Vicky@Raise3D » Thu Jan 03, 2019 12:35 am

Would you like exit ideaMaker, then open and connect your printer? Once the new connection settled, please first confirm whether you can see camera icon on top of the home page. If so, go to touchscreen to use camera to take a picture.
Sometime, you may need to wait for a few minutes to see the camera icon shown on computer. It might be due to network speed.


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