Jam in the Runout Sensor faceplate

dgranger
Posts: 4
Joined: Tue Oct 30, 2018 10:38 pm

Jam in the Runout Sensor faceplate

Postby dgranger » Tue Oct 30, 2018 10:41 pm

Has anyone seen this before? I was using Zaro Marble PLA and I got a jam. I was able to get it backed out until I got to the runout sensor plate? The filament is now stuck in the faceplate. Any ideas for solving this?
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IMG_20181030_171154.jpg

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Vicky@Raise3D
Posts: 4414
Joined: Fri Mar 25, 2016 3:54 am

Re: Jam in the Runout Sensor faceplate

Postby Vicky@Raise3D » Tue Oct 30, 2018 10:45 pm

Does the steel wire attached in accessory box help?
If not, please feel free to open a support ticket to contact us.

dgranger
Posts: 4
Joined: Tue Oct 30, 2018 10:38 pm

Re: Jam in the Runout Sensor faceplate

Postby dgranger » Wed Oct 31, 2018 2:54 pm

I have put in a ticket. He told me to heat up the included wire and try to poke it out. 1/2 hour in and still not cleared.

dgranger
Posts: 4
Joined: Tue Oct 30, 2018 10:38 pm

Re: Jam in the Runout Sensor faceplate

Postby dgranger » Wed Oct 31, 2018 3:11 pm

Really hot heat gun, included wire and about 15 minutes finally cleared the jam.

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Vicky@Raise3D
Posts: 4414
Joined: Fri Mar 25, 2016 3:54 am

Re: Jam in the Runout Sensor faceplate

Postby Vicky@Raise3D » Thu Nov 01, 2018 1:33 am

Thanks for your update! So the printer is back to functional now?

dgranger
Posts: 4
Joined: Tue Oct 30, 2018 10:38 pm

Re: Jam in the Runout Sensor faceplate

Postby dgranger » Thu Nov 01, 2018 5:43 pm

Correct. The printer is functioning fine now. thank you

Shelton
Posts: 272
Joined: Thu Jul 12, 2018 8:34 pm

Re: Jam in the Runout Sensor faceplate

Postby Shelton » Thu Nov 01, 2018 7:47 pm

I'm using 1/3 of factory steel rod. And the little hammer. It works for me all the time.

MMER1116
Posts: 2
Joined: Mon Jul 02, 2018 1:11 am

Re: Jam in the Runout Sensor faceplate

Postby MMER1116 » Fri Nov 02, 2018 12:56 am

I had the same issue last weekend with PLAS3D PLA filament. Removed the cover and used a #45 drill bit and a small 12 volt B&D drill on slow. Carefully drilled out the plastic.


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