Wifi switch off after power down

Ronvp
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Wifi switch off after power down

Postby Ronvp » Tue Oct 16, 2018 10:38 pm

Wifi keeps turning of if I switch of the printer. So each time I turn of the printer, I have to switch on the wifi and reconnect.. Any solutions??

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Korni
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Re: Wifi switch off after power down

Postby Korni » Wed Oct 17, 2018 2:45 am

I got there and unfortunately we also....
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Korni
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Re: Wifi switch off after power down

Postby Korni » Wed Oct 17, 2018 3:49 pm

Happened twice today. 2x Pro2 turned on, 2x Wlan was deactivated :-(
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Ronvp
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Re: Wifi switch off after power down

Postby Ronvp » Fri Oct 19, 2018 4:28 pm

Mine is ok (for now).. I connected with the WLAN, then I restarted the printer from the touch screen. That apparently saved it.. Now if I switch of either at the printer switch or at the UPS, WLAN settings are retained..

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Vicky@Raise3D
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Re: Wifi switch off after power down

Postby Vicky@Raise3D » Fri Oct 19, 2018 5:34 pm

If you can replicate the Wifi issue, would you like to export a serial log and share with us once you see the Wifi being disabled after power on but being enabled and connected properly before last time power off.

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Korni
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Re: Wifi switch off after power down

Postby Korni » Fri Oct 19, 2018 5:36 pm

How export a serial log ?
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Vicky@Raise3D
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Re: Wifi switch off after power down

Postby Vicky@Raise3D » Fri Oct 19, 2018 5:38 pm

Settings -> More Settings -> Serial Port Log -> Export.

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Korni
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Re: Wifi switch off after power down

Postby Korni » Fri Oct 19, 2018 5:41 pm

In ideamaker?
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Vicky@Raise3D
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Re: Wifi switch off after power down

Postby Vicky@Raise3D » Fri Oct 19, 2018 5:42 pm

On touchscreen.

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Korni
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Re: Wifi switch off after power down

Postby Korni » Fri Oct 19, 2018 5:43 pm

And where is the file exported to? USB stick?
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Korni
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Re: Wifi switch off after power down

Postby Korni » Sat Oct 20, 2018 6:01 pm

Today another time NO Wlan connection ... it annoys and gets worse and worse :-(
Slowly but surely, you are forcing users to choose other manufacturers.
Unfinished slicer app (ideamaker), no individual home position, unstable WLan connection ...
Cannot Raise3D OctoPrint/Android :-(

Here my log .... but I guess Raise3D doesn't find a bug and doesn't even have a solution :roll:
Unfortunately our client is slowly getting nervous and is just shaking his head ..., sorry.
all-raisetouch-983-20181020194740.tar.gz
(143.12 KiB) Downloaded 7 times
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Shelton
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Re: Wifi switch off after power down

Postby Shelton » Sat Oct 20, 2018 6:18 pm

After power down the same issue the WiFi cars no restart up.

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Korni
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Re: Wifi switch off after power down

Postby Korni » Mon Oct 22, 2018 8:17 pm

@Vicky@Raise3D
And Vicky did you find an error in the log ?
* Irony *Ohhhhhhhhhh the log file wasn't downloaded yet ....*Irony off * :o
Vicky, this is more than disappointing and shows me how important you, your customers are. :roll: :cry: :cry: :cry:
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Vicky@Raise3D
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Re: Wifi switch off after power down

Postby Vicky@Raise3D » Tue Oct 23, 2018 12:51 am

Sent it to software team to verify. Will update the result once we find something.
Thanks for your help!

bunnynnubxo
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Re: Wifi switch off after power down

Postby bunnynnubxo » Sat Oct 27, 2018 6:53 am

Mine too. :(

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Vicky@Raise3D
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Re: Wifi switch off after power down

Postby Vicky@Raise3D » Thu Nov 01, 2018 1:08 am

Would you like to flash your touchscreen to be a beta version which we can figure out more details from the log?
The current log can't tell us enough information to figure out what's going on.
Please shoot me a PM if you'd like to help test.

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Korni
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Re: Wifi switch off after power down

Postby Korni » Fri Nov 02, 2018 11:22 am

But now I am very disappointed ...
After the new updates (firmware, RaiseTouch and ideamaker) every time I start my Pro2 Plus, the WLan is switched off.
We are forced to turn the WLan on again and reconnect it every time.
Very disappointing :-(
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Vicky@Raise3D
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Re: Wifi switch off after power down

Postby Vicky@Raise3D » Fri Nov 02, 2018 8:43 pm

So sorry about the inconvenience but we really have no idea what happens, so we may need have you use a beta version to let us get more details from the log to figure out what's going on and what we can help.
If you'd like to help test, please let me know.

KS_Husker
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Re: Wifi switch off after power down

Postby KS_Husker » Tue Nov 13, 2018 3:04 am

I just powered my printer down after all the latest updates, and now I can't get it to connect to my computer with wifi, even though it says it is on the network on the printer. Please help.

Shelton
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Re: Wifi switch off after power down

Postby Shelton » Tue Nov 13, 2018 7:23 am

From touch panel go to WIFI section and reconnect network manually.


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