Firmware update has killed the lights.

Andy
Posts: 14
Joined: Thu Oct 11, 2018 11:29 am

Firmware update has killed the lights.

Postby Andy » Thu Oct 11, 2018 12:30 pm

Hi all,
I've just taken delivery of a new 3D Pro2 and am currently trying to optimise the print settings. One strange thing has happened though since I updated to the latest 0-0-31 firmware........the cabinet lights no longer work!

Any hints?

thanks

Andy

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Vicky@Raise3D
Posts: 4548
Joined: Fri Mar 25, 2016 3:54 am

Re: Firmware update has killed the lights.

Postby Vicky@Raise3D » Thu Oct 11, 2018 11:45 pm

Only the LED lights on top don't work, or the screen and cooling fan stop working as well?

Andy
Posts: 14
Joined: Thu Oct 11, 2018 11:29 am

Re: Firmware update has killed the lights.

Postby Andy » Fri Oct 12, 2018 3:24 pm

Hi Vicky,

The screen and cooling fans are still working OK. It's just the lights around the top that have stopped working. They went out the moment that the firmware update was applied.

Andy

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Vicky@Raise3D
Posts: 4548
Joined: Fri Mar 25, 2016 3:54 am

Re: Firmware update has killed the lights.

Postby Vicky@Raise3D » Sat Oct 13, 2018 12:08 am

Would you mind to contact our technicians to get further checking steps? I'm wondering is that the terminal for LEDs are not functional or loose connection.

tampyman
Posts: 2
Joined: Wed Oct 03, 2018 1:20 pm

Re: Firmware update has killed the lights.

Postby tampyman » Sun Oct 14, 2018 6:55 am

i have exactly the same issue. after the motion controller firmware update 0.0.31 the led´s went off. all fuses are ok. i checked also the output sockets on the board and theres no voltage.

Andy
Posts: 14
Joined: Thu Oct 11, 2018 11:29 am

Re: Firmware update has killed the lights.

Postby Andy » Mon Oct 15, 2018 9:57 am

OK. I will contact technical support.

Andy
Posts: 14
Joined: Thu Oct 11, 2018 11:29 am

Re: Firmware update has killed the lights.

Postby Andy » Mon Oct 15, 2018 10:18 am

OK. I have raised a support ticket over this issue. I've also checked the electrical supply to the LED strips and can confirm NO power is present.

Andy
Posts: 14
Joined: Thu Oct 11, 2018 11:29 am

Re: Firmware update has killed the lights.

Postby Andy » Tue Oct 16, 2018 9:27 am

Something strange going on with the firmware perhaps. I've updated to 0-0-31 and find that the HEPA fan is OK but the electronics fan and the LED strip lights don't work as there's no power being output on J13 and J15 of the main board. I have a ticket open on this.

Andy
Posts: 14
Joined: Thu Oct 11, 2018 11:29 am

Re: Firmware update has killed the lights.

Postby Andy » Wed Oct 17, 2018 9:40 am

Lights and electronics fan are now working following a firmware update to a beta version that Raise sent me.


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