Random stop during print.

A_Bob
Posts: 18
Joined: Thu Jul 13, 2017 8:32 pm

Random stop during print.

Postby A_Bob » Mon Sep 24, 2018 6:31 pm

I have been noticing an issue on both of our Raise3d Pro 2 printers where it will randomly stop printing for a few seconds then continue. This causes defects and blobs on the print and risks the print head running into defect knocking the part over and or crashing and causing a layer shift. I have tried four different slicers (Ideamaker, Cura, Simplify3D, and Kisslicer) and the pausing is happening regardless how the gcode is generated.

I have attached an image showing the defects caused by the pausing.
print defects.jpg

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Vicky@Raise3D
Posts: 4549
Joined: Fri Mar 25, 2016 3:54 am

Re: Random stop during print.

Postby Vicky@Raise3D » Tue Sep 25, 2018 2:13 am

Which version of the firmwares are currently on your printer?

A_Bob
Posts: 18
Joined: Thu Jul 13, 2017 8:32 pm

Re: Random stop during print.

Postby A_Bob » Tue Sep 25, 2018 7:54 pm

I am using RaiseTouch 0.9.12.822 (raise cloud enabled) and 0-0-31 motion controller firmware.

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Vicky@Raise3D
Posts: 4549
Joined: Fri Mar 25, 2016 3:54 am

Re: Random stop during print.

Postby Vicky@Raise3D » Tue Sep 25, 2018 8:19 pm

Would you like to run a another print to recreate this issue and export a serial log from your printer for me?
You can find it under Settings -> More Settings -> Serial Port Log.

A_Bob
Posts: 18
Joined: Thu Jul 13, 2017 8:32 pm

Re: Random stop during print.

Postby A_Bob » Wed Sep 26, 2018 3:08 pm

Here is the log file from the printer.
all-raisetouch-1078-20180926060023.tar.gz
(258.44 KiB) Downloaded 19 times

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Vicky@Raise3D
Posts: 4549
Joined: Fri Mar 25, 2016 3:54 am

Re: Random stop during print.

Postby Vicky@Raise3D » Thu Sep 27, 2018 1:19 am

Thanks for your log.
We find a bug in our firmware based on your information. We will try to fix it as soon as possible.


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