Display turns off suddenly, while printing

harsh182
Posts: 9
Joined: Tue Jan 30, 2018 5:08 pm

Display turns off suddenly, while printing

Postby harsh182 » Mon Sep 03, 2018 12:15 pm

Hey,

I have a Raise N2 and It has been working fine for almost an year.
Today it suddenly stopped [screen black out] tried restarting but nothing works.

I followed : viewtopic.php?t=388

In his case the screen blacked but used to lit, then by connecting jumper it goes off, also in his case it was a new printer [which is not my case.]

Anyhow,
I tried following and nothing is working.

  • Rebooting various times
  • Updating RaiseTouch Firmware
  • Connecting jumpers (as mentioned in the thread mentioned above) to restart screen
  • Keeping machine on for 12-24 hours (this worked for him, but it has been about 10h for me and it isn't working)

What should I do?

harsh182
Posts: 9
Joined: Tue Jan 30, 2018 5:08 pm

Re: Display turns off suddenly, while printing

Postby harsh182 » Tue Sep 04, 2018 12:55 pm

Forgot to mention: The LEDs on top portion are litting.

User avatar
Vicky@Raise3D
Posts: 4577
Joined: Fri Mar 25, 2016 3:54 am

Re: Display turns off suddenly, while printing

Postby Vicky@Raise3D » Tue Sep 04, 2018 11:22 pm

Please submit a support ticket to contact our technicians: https://help.raise3d.com/helpdesk.


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