Search found 483 matches

by John@Raise3D
Thu Nov 30, 2017 7:55 pm
Forum: Software
Topic: problem with the internet on my n2 plus
Replies: 3
Views: 103

Re: problem with the internet on my n2 plus

Please update the touchscreen to the latest version first and see if you still have the same problem.
Turn off WLAN first and then enable the DCHP.
by John@Raise3D
Thu Nov 30, 2017 7:51 pm
Forum: Software
Topic: Ideamaker wrong import STL scaling
Replies: 2
Views: 54

Re: Ideamaker wrong import STL scaling

Thanks for your feedback and I have seen the same problem here as well. Our software team will look into this to find out why.
In the meantime, you can use the 'scale' button in the toolbar to manually type in the correct dimension.
by John@Raise3D
Tue Nov 28, 2017 8:53 pm
Forum: Hardware
Topic: bed temperature
Replies: 2
Views: 84

Re: bed temperature

Can you please shoot us an email at support@raise3d.com with your location/printer serial number/purchase from and delivery date? Thanks.
by John@Raise3D
Mon Nov 27, 2017 8:11 pm
Forum: Software
Topic: issue uploading gcode (ideaMaker 3.0)
Replies: 25
Views: 386

Re: issue uploading gcode (ideaMaker 3.0)

If you have to use LAN, please try connect to the LAN slot on touchscreen directly and see if that works better. It may be the problem of the extension cable to the back.
by John@Raise3D
Mon Nov 27, 2017 8:05 pm
Forum: Software
Topic: Software Suggestion - Nesting Parts (or replicating)
Replies: 16
Views: 245

Re: Software Suggestion - Nesting Parts (or replicating)

This does not look like what we will recommend at this moment, even with PVA support.
by John@Raise3D
Mon Nov 27, 2017 8:04 pm
Forum: User's Gallery
Topic: Shiny Christmas!
Replies: 4
Views: 277

Re: Shiny Christmas!

Nice print. Someone is preparing for Christmas already!
by John@Raise3D
Wed Nov 22, 2017 9:28 pm
Forum: Printing Settings
Topic: Raft Gap from Model
Replies: 9
Views: 237

Re: Raft Gap from Model

Hello, When I print ABS with raft, I often have problems solving the finished model of the raft. The parameter "Raft Gap from Model" shows no effect at all, no matter if I enter 0.2 or exaggerated 0.5. Is this a mistake? Alternatively, I can retract the flow rate for the first layer, but ...
by John@Raise3D
Wed Nov 22, 2017 9:20 pm
Forum: Printing Settings
Topic: First Layer Lifting in Random Places
Replies: 7
Views: 215

Re: First Layer Lifting in Random Places

PLA usually does not shrink that much, but the bigger the object is, the more it will warp. Since this is the first big object you print, I would suggest to increase bed temperature to 60-70C in settings and also set the nozzle/bed gap a bit closer. You can find instructions to adjust nozzle/bed gap...
by John@Raise3D
Wed Nov 22, 2017 9:12 pm
Forum: Printing Settings
Topic: Print settings for 3DXTech PC/ASA
Replies: 7
Views: 364

Re: Print settings for 3DXTech PC/ASA

Update: Following setting got the "best" quality prints. I'm not happy with quality yet because of layer de-lamination. Extruder Temp: 285C, higher temp helped with de-lamination Layer height: 0.150mm Print speed: 37mm/sec HBP: 100C, glass with hairspray. Buildtak works well, too well; as...
by John@Raise3D
Wed Nov 22, 2017 9:04 pm
Forum: General
Topic: PROBLEM PRINTING MULTIPLE ITEMS ON N2
Replies: 6
Views: 236

Re: PROBLEM PRINTING MULTIPLE ITEMS ON N2

Can you share some pictures of the defective or flawed print?
If you print 2 at the same time, is it always the same one being defective?
by John@Raise3D
Tue Jan 31, 2017 1:27 pm
Forum: General
Topic: Shipping rates
Replies: 17
Views: 2023

Re: Shipping rates

For EU customer, under 30Kg, it is $25 flat from EU warehouse to most countries in EU.
by John@Raise3D
Tue Jan 31, 2017 1:22 pm
Forum: General
Topic: Better bed leveling instructions for N2?
Replies: 1
Views: 546

Re: Better bed leveling instructions for N2?

Please call our US office at 888 963 9028.
by John@Raise3D
Tue Jan 31, 2017 1:16 pm
Forum: Feature requests, ideas, wishes
Topic: GCode File Naming
Replies: 1
Views: 565

Re: GCode File Naming

Thanks for your feedback and we will discuss this and see if we can make any change to this.
by John@Raise3D
Tue Jan 31, 2017 1:14 pm
Forum: Others
Topic: Stop redirecting to Asia site
Replies: 8
Views: 1016

Re: Stop redirecting to Asia site

The web link is for .com but if you are in Japan, it will redirect you to .asia.
Please go to Asia site and go to wiki, you will find the instructions there.
by John@Raise3D
Tue Jan 31, 2017 1:11 pm
Forum: Hardware
Topic: Touch screen not working
Replies: 6
Views: 972

Re: Touch screen not working

Please check your power supply. Make sure it is properly grounded and use a 3 prong plug.
by John@Raise3D
Tue Jan 31, 2017 1:00 pm
Forum: General
Topic: N2+ Shipping
Replies: 2
Views: 528

Re: N2+ Shipping

Where are you located?
In US, we ship with tracking company or UPS LTL.
You will be contacted before delivery and you can ask them about this.
by John@Raise3D
Tue Jan 31, 2017 12:53 pm
Forum: Software
Topic: API?
Replies: 2
Views: 566

Re: API?

Unfortunately, this feature is not available at moment.
by John@Raise3D
Tue Jan 31, 2017 12:52 pm
Forum: Software
Topic: eSun ABS+ vs. eSun ABS
Replies: 4
Views: 1242

Re: eSun ABS+ vs. eSun ABS

You can print a test cube with esun abs and measure the size. Then go to ideamaker, under printer settings, change X/Y compensation to compensate for the shrinkage. Then try printing more complicated test model and see if that gets you the correct dimension you want. Also you can try Raise3D Premium...
by John@Raise3D
Tue Jan 31, 2017 12:46 pm
Forum: General
Topic: Nozzle z-axis leveling
Replies: 6
Views: 950

Re: Nozzle z-axis leveling

Please refer to the quick start guide comes with the printer.
Use the z screw to control the bed gap.
by John@Raise3D
Sat Nov 05, 2016 3:11 pm
Forum: Hardware
Topic: N2
Replies: 1
Views: 336

Re: N2 Dead, Ramps 1.4?

Sorry to hear that you are having problems.
Please check our response to the ticket you submitted.

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