Search found 140 matches

by Michael.P@Raise3D
Sat Dec 16, 2017 1:27 am
Forum: General
Topic: New N2 Plus Setup
Replies: 9
Views: 194

Re: New N2 Plus Setup

Hi Jevans,

I apologize for not getting back to you sooner in the ticket, unfortunately this was not something I knew off the top of my head and would have to ask one of my colleges in the other office. The screw should be an M3x15 if my measurement is not wrong.

Thank you,
by Michael.P@Raise3D
Fri Dec 15, 2017 5:51 pm
Forum: Software
Topic: Software Report Format
Replies: 2
Views: 73

Re: Software Report Format

@DeX,

This may seem complicated on your end but it is much simpler on ours to track at the moment. Please bear with us on this until we have a more streamline way of collecting the information.
by Michael.P@Raise3D
Thu Dec 14, 2017 9:37 pm
Forum: Printing Settings
Topic: "round corners"?
Replies: 5
Views: 59

Re: "round corners"?

PLA Defaults at 94% extrusion, after that you will need to adjust for your individual filament used.
by Michael.P@Raise3D
Thu Dec 14, 2017 9:36 pm
Forum: General
Topic: 163 days of print time on N2
Replies: 1
Views: 60

Re: 163 days of print time on N2

Welcome to the 100 day club, it is good to have another member among our ranks!
by Michael.P@Raise3D
Thu Dec 14, 2017 7:43 pm
Forum: General
Topic: Couple of new owner questions comments
Replies: 2
Views: 45

Re: Couple of new owner questions comments

Hi Kencfii, Thank you for joining our community, we are glad to have you and look forward to answering your questions. X/Y Axis: The X and Y home position will be off the print bed as a precaution for the bed to not hit the nozzle and cause damage to the gantry. When checking the Z-Gap you may want ...
by Michael.P@Raise3D
Thu Dec 14, 2017 7:20 pm
Forum: General
Topic: will not turn off???
Replies: 1
Views: 36

Re: will not turn off???

The reason the touch screen is trying to reboot is because of the power loss function in conjunction with the battery voltage being too low at the moment. Keep the printer on for a day or so and allow for the battery indicator to fill up (located in the top right of the touch screen). This will reso...
by Michael.P@Raise3D
Thu Dec 14, 2017 7:14 pm
Forum: General
Topic: Air Prints
Replies: 9
Views: 122

Re: Air Prints

The reason for the part failing after the raft is because the filament is being extruded at a high speed and when you exit the raft phase the next layers are slower allowing for heat to creep up the filament and premelt it in the barrel. Check your temp settings and make sure you are within spec on ...
by Michael.P@Raise3D
Thu Dec 14, 2017 7:04 pm
Forum: Hardware
Topic: I’ve bought thermal insulation sheets and kapton tape. Now what?
Replies: 13
Views: 101

Re: I’ve bought thermal insulation sheets and kapton tape. Now what?

I do not believe there should be any sort of calibration that goes on after this. You should be able to just print as normal, you will notice the nozzle temp not fluctuate as much.
by Michael.P@Raise3D
Wed Dec 13, 2017 12:58 am
Forum: Hardware
Topic: glass bed can't be leveled because it's not flat :/
Replies: 12
Views: 175

Re: glass bed can't be leveled because it's not flat :/

There are 2 main types of beds, the early version is a 9 point system and the current version is a 13 point system.
by Michael.P@Raise3D
Wed Dec 13, 2017 12:15 am
Forum: Printing Settings
Topic: Filament Initial Contact with BuildTak Concern
Replies: 8
Views: 101

Re: Filament Initial Contact with BuildTak Concern

@Casale8,

The way to prevent a missed first line of filament is the Brim/Skirt option of the print. Just like Rogman said, a fill volume skirt will only take up a few inches of material so the waste is well below the 1/10th of a percent of the spool.
by Michael.P@Raise3D
Tue Dec 12, 2017 4:35 pm
Forum: Printing Settings
Topic: Filament Initial Contact with BuildTak Concern
Replies: 8
Views: 101

Re: Filament Initial Contact with BuildTak Concern

The first thing I would recommend is "Picking the nose" of the nozzle before the print starts. This will reduce the chance of the filament curling up on the first extrusion. The filament not extruding right off the bat is because of the filament that drips out of the nozzle leaves a small ...
by Michael.P@Raise3D
Mon Dec 11, 2017 10:26 pm
Forum: Printing Settings
Topic: Hitting support layers / ZHOP settings
Replies: 12
Views: 137

Re: Hitting support layers / ZHOP settings

Hi Shane, I would like to check if you have adjusted the Left and Right nozzle offset? After the Z-Hop adjustment did you change your preset profile being used? If you were using the "Fine" profile for the small parts and the "Speed" profile for the larger print then the settings...
by Michael.P@Raise3D
Mon Dec 11, 2017 7:04 pm
Forum: Hardware
Topic: offset y layer consistent & repeatable
Replies: 5
Views: 69

Re: offset y layer consistent & repeatable

Hi Stewart, If it is on the same model every time you print but not on any other models then it might just be a software hiccup. Try reslicing the model, I tend to give the part an angle of 15* in x/y to change the pattern of the slice. In the past this helped remove the hiccup in the slice. @Tinker...
by Michael.P@Raise3D
Mon Dec 11, 2017 6:54 pm
Forum: Software
Topic: Incorrect "Model out of range" error, and bad image
Replies: 5
Views: 66

Re: Incorrect "Model out of range" error, and bad image

Hi AJM,

I tried what you said and ideaMaker was not allowing me to slice the file, if you could provide us with some information on how you got around this it will help quite a bit.
Benchy outside area.jpg


Thanks,
by Michael.P@Raise3D
Mon Dec 11, 2017 6:47 pm
Forum: Printing Settings
Topic: problem with dense support settings (ABS/HIPS)
Replies: 2
Views: 62

Re: problem with dense support settings (ABS/HIPS)

Hi Jab136,

I will need to consult with Vicky but I believe we ran into this issue once before and found it to be a bug at the time. From what I have seen it was not affecting the Dense Layer but just the normal support. I will check with her and we will update you when we can.

Thank you,
by Michael.P@Raise3D
Sat Dec 09, 2017 12:00 am
Forum: User's Gallery
Topic: Life Size Apocalypse Bust
Replies: 11
Views: 246

Re: Life Size Apocalypse Bust

That is some great work, do you intend to post process and paint it?
by Michael.P@Raise3D
Fri Dec 08, 2017 7:41 pm
Forum: General
Topic: access files on local drive
Replies: 6
Views: 125

Re: access files on local drive

After a period of time, each user is able to post without being moderated. This is to prevent the new accounts that get created from posting spam and viruses without our knowledge. Once you get some more time under your belt the system will automatically approve your posts. Once again, we apologize ...
by Michael.P@Raise3D
Fri Dec 08, 2017 7:35 pm
Forum: General
Topic: Forum moderation
Replies: 2
Views: 83

Re: Forum moderation

Hi Behold, We apologize for the delay in approving the posts, there are a number of spam posts that come in every hour or so we have to filter out. If we simply allowed all posts to go through and mod them after the fact a user may open a link and get a virus. We do not want any of our users to have...
by Michael.P@Raise3D
Fri Dec 08, 2017 7:28 pm
Forum: General
Topic: New N2 Plus Setup
Replies: 9
Views: 194

Re: New N2 Plus Setup

Hi Jevans, Thank you for reaching out and checking on this information. For adjusting the nozzle heights you will want to adjust them manually, use this video as a reference: https://www.youtube.com/watch?v=7Bv5rPmiO0Q&index=7&list=PLpmmiaOVQ9kA0LS0VnBygrqrfX4n7aLru Normally we adjust the no...
by Michael.P@Raise3D
Thu Dec 07, 2017 11:49 pm
Forum: Hardware
Topic: Suddenly black Screen
Replies: 8
Views: 149

Re: Suddenly black Screen

Well, we will not loose sight of which one to tackle for you! We just need to keep the tickets updated with current information, some of the people in the ticket system do not check the forums so if you update here they do not know what has happened.

Go to advanced search