Search found 40 matches

by Michael.P@Raise3D
Thu Oct 12, 2017 7:55 pm
Forum: Hardware
Topic: prtint stop takes very long time
Replies: 4
Views: 188

Re: prtint stop takes very long time

Hi Chrons,

Based on our tests with the official Raise3D firmware, we haven't found any side effect of using fast stop other than its base function so far.

-Michael
by Michael.P@Raise3D
Thu Oct 12, 2017 7:51 pm
Forum: Others
Topic: Raise touch release info
Replies: 3
Views: 61

Re: Raise touch release info

To clarify Walshlg is correct. You can flash both the Touchscreen and Motion Controller Board at any time with a new update, you do not need to run them sequentially.
by Michael.P@Raise3D
Thu Oct 12, 2017 7:46 pm
Forum: Printing Software
Topic: Liittle help needed
Replies: 3
Views: 57

Re: Liittle help needed

Hi Marcus, I believe I understand your problem but I think a few pictures will help us understand further. Being that you are working with Simplify3D you may need to contact them for support if the problem is a translation in the G-Code. Could you try the same setup with ideaMaker and see if the res...
by Michael.P@Raise3D
Wed Oct 04, 2017 10:37 pm
Forum: Hardware
Topic: Touch screen freezing
Replies: 3
Views: 87

Re: Touch screen freezing

Hi Jason,

We would like to have you submit a support ticket so we can help resolve this situation quickly. Please proceed to this site and submit the info you have provided us here so our technicians can assist you. http://help.raise3d.com/support/home

Thank you,
Michael
by Michael.P@Raise3D
Tue Oct 03, 2017 10:14 pm
Forum: General
Topic: ABS general questions
Replies: 5
Views: 237

Re: ABS general questions

Michael, could you explain "over extrusion" for me. Also, do you have any thoughts on the PC-max filament? From what I've read about it I think it might meet our requirements without the "problems" of ABS. Over extrusion happens for a few different reasons. In this case it looks...
by Michael.P@Raise3D
Mon Oct 02, 2017 10:36 pm
Forum: General
Topic: ABS general questions
Replies: 5
Views: 237

Re: ABS general questions

Hi Nitrous0, In your second picture it looks like you may have quite a bit of over extrusion happening, the first layer should be consistent. You may want to check your first layer height and your nozzle height adjustment. The part on the top right looks like it is coming out well when compared to t...
by Michael.P@Raise3D
Fri Jun 23, 2017 1:29 am
Forum: Printing Software
Topic: Touchscreen Firmware 0.9.2 Release Note 2017.22.06
Replies: 16
Views: 826

Touchscreen Firmware 0.9.2 Release Note 2017.22.06

The majority of the update comes in the “Settings” Menu. One of the major bugfixes we have comes in the form of the PID autotune feature. This feature is to help those printers whose printhead heaters cannot reach the desired temperature. An example of this issue is as follows: Print head temperatur...
by Michael.P@Raise3D
Fri Jun 23, 2017 12:03 am
Forum: General
Topic: V2 Hotend and 3rd Party Filament?
Replies: 3
Views: 478

Re: V2 Hotend and 3rd Party Filament?

The issue with the V1 hotend is that materials will stick in the barrel and cause jams. Harder to dislodge than the normal clogs. It will work fine for the standard material but anyone else's material is a tossup. I would replace it just out of caution or in preparation for using other materials.
by Michael.P@Raise3D
Wed Jun 21, 2017 12:46 am
Forum: Feature requests, ideas, wishes
Topic: auto-height (not auto-level)
Replies: 4
Views: 445

Re: auto-height (not auto-level)

Placing the Z-Endstop on the build plate would be a more of a task than just "getting it done". The build plate is being measured from the bottom of the plate but it is offset from the Z-Screw. In order to adjust automatically we would need to place a Z-Sensor onto the print head as the se...
by Michael.P@Raise3D
Wed Jun 21, 2017 12:37 am
Forum: Software
Topic: new feature for touchscreen
Replies: 1
Views: 271

Re: new feature for touchscreen

Michael, please send us a video of the issue, I can say I have not heard of this one before on our machine but I would say it is not impossible. If you would be so kind as to create a ticket here: http://help.raise3d.com/helpdesk
by Michael.P@Raise3D
Wed Jun 21, 2017 12:22 am
Forum: Printing Software
Topic: Setting Changes Aligned with Nozzle Size?
Replies: 9
Views: 424

Re: Setting Changes Aligned with Nozzle Size?

For the most part, I only adjust the Nozzle diameter and extrusion width when changing nozzles. I will change settings if I am changing to something other than standard PLA or ABS. Each person will have a preference to their settings and no one will have the perfect answer because each person's envi...
by Michael.P@Raise3D
Wed Jun 21, 2017 12:18 am
Forum: Feature requests, ideas, wishes
Topic: Electronic kit
Replies: 17
Views: 722

Re: Electronic kit

At the moment Raise will not be selling the touch screen box on the open market. We ship units with the serial numbers coded into them now on a warranty basis. The Touchscreen's are a proprietary part so we cannot sell them outside the printer.
by Michael.P@Raise3D
Tue Jun 20, 2017 4:42 pm
Forum: Hardware
Topic: Hot Glue Dripping for Connectors (silicone)
Replies: 11
Views: 526

Re: Hot Glue Dripping for Connectors (silicone)

Jetguy, Thank you for your input on this matter but I will have to insist that mbb.mech not adjust his stepper drivers. We would like to find the root cause, not apply patchwork fixes to the issue. mbb.mech, Please submit a ticket to this site and provide the purchase date on the machine and serial ...
by Michael.P@Raise3D
Thu Jun 08, 2017 11:49 pm
Forum: General
Topic: Forum under construction
Replies: 3
Views: 1050

Forum under construction

As some of you may have noticed there are some new areas opening up in the Boards. Please know that we are currently changing the structure of the forum to better accommodate the diversity of posts being made. Please post any suggestions you have for adding areas for this forum. Thank you for your p...
by Michael.P@Raise3D
Wed Jun 07, 2017 2:46 am
Forum: General
Topic: What is the ideal nozzle to bed distance?
Replies: 3
Views: 341

Re: What is the ideal nozzle to bed distance?

Typically I like to have over 1mm of squish on the first line for PLA, less for ABS and others. See picture for reference.
by Michael.P@Raise3D
Fri Jun 02, 2017 6:16 am
Forum: General
Topic: ULTEM9085
Replies: 5
Views: 516

Re: ULTEM9085

This is something I am considering testing in our office soon. It came to my attention recently as we can hit the minimum temps necessary to print. However I would caution that my plan would knock anyone else well outside of warranty. Going down the path of Ultem is one without warranty.
by Michael.P@Raise3D
Fri Jun 02, 2017 5:50 am
Forum: Software
Topic: New Software section
Replies: 2
Views: 361

Re: New Software section

We are going to make a post about the changes coming to our online interface soon, the changes that are being made now are in preparation for the future.
by Michael.P@Raise3D
Thu Jun 01, 2017 4:10 am
Forum: Software
Topic: New Software section
Replies: 2
Views: 361

New Software section

This section will be to help organize each open source software into a sub forum for organization later. Each major open source software will eventually have a sub section to work in.
by Michael.P@Raise3D
Thu Jun 01, 2017 3:39 am
Forum: Printing Settings
Topic: PolyFlex & Nylon
Replies: 11
Views: 634

Re: PolyFlex & Nylon

I faced the same problem too. I have tried loading the flexible filament twice but both the times the filament got stuck in the feeder gear. I had to remove the front cover and pull out the filament stuck. I have a raise 3d n2 plus printer. Has anyone printed with flexible filament using the same m...
by Michael.P@Raise3D
Thu Jun 01, 2017 3:36 am
Forum: Feature requests, ideas, wishes
Topic: Two different sized nozzles: Feature request
Replies: 8
Views: 778

Re: Two different sized nozzles: Feature request

This one is still high on the list, I have a few users calling in asking for it as well. It is not a simple thing to just add in and it will take us time to do so.

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