Search found 3612 matches

by Vicky@Raise3D
Wed Jun 20, 2018 11:29 pm
Forum: General
Topic: PVA transparent filament not detected by sensor.
Replies: 3
Views: 33

Re: PVA transparent filament not detected by sensor.

I'm so sorry but it's hard for us to test all filaments in the market, so we cannot give a definitive answer.
In general, it normally works properly with most filament. However, being an optical sensor, it is possible that it won’t be activated by a filament that is very clear.
by Vicky@Raise3D
Wed Jun 20, 2018 11:23 pm
Forum: Hardware
Topic: Pro2 Dual Print Problem
Replies: 1
Views: 21

Re: Pro2 Dual Print Problem

It should be a bug last week based on customer report. And we debugged it last week and currently testing the beta firmware internal.
If you'd like to help test, please shoot us a support ticket at help.raise3d.com.
by Vicky@Raise3D
Wed Jun 20, 2018 9:24 pm
Forum: General
Topic: PVA transparent filament not detected by sensor.
Replies: 3
Views: 33

Re: PVA transparent filament not detected by sensor.

The run-out sensor may be not that friendly to some transparent filament as the infrared c. The only option for such issue may only be disable the run out sensor when using such kind of filament.
by Vicky@Raise3D
Wed Jun 20, 2018 7:48 pm
Forum: General
Topic: Pro2 Overheating.
Replies: 7
Views: 183

Re: Pro2 Overheating.

Yes, you are right. Let's try to figure out which part is the root cause, then see whether we can find any solution for this issue to either adding error report or other checking or warning steps for safety.
by Vicky@Raise3D
Wed Jun 20, 2018 7:26 pm
Forum: Software
Topic: Multiple STL files, not on build platform, add support structure?
Replies: 4
Views: 92

Re: Multiple STL files, not on build platform, add support structure?

Or you can import one model into ideaMaker and carry out Free Cut in ideaMaker, if the Free Cut function in ideaMaker can meet you needs. Then you have no need to create several STL during modeling.
by Vicky@Raise3D
Wed Jun 20, 2018 5:42 am
Forum: Software
Topic: Updating Dropbear SSH To Fix Vulnerability
Replies: 7
Views: 141

Re: Updating Dropbear SSH To Fix Vulnerability

kkrizka wrote:Hi,

I am willing to test the new version.

--
Karol Krizka


PM sent.
by Vicky@Raise3D
Wed Jun 20, 2018 5:42 am
Forum: Software
Topic: Updating Dropbear SSH To Fix Vulnerability
Replies: 7
Views: 141

Re: Updating Dropbear SSH To Fix Vulnerability

It would also be useful for backups to have rsync installed on a future firmware update as well. May I ask the reason why you need to use rsync? For backup the files from touchscreen? Yes. So I can backup my print files. I've worked in Linux/UNIX IT for most of my career so I'm very familiar with t...
by Vicky@Raise3D
Tue Jun 19, 2018 9:58 pm
Forum: General
Topic: Thermal-Protector - available soon to all
Replies: 98
Views: 21045

Re: Thermal-Protector - available soon to all

tulsah wrote:I registered for the thermal protector months ago and have not heard or received anything to date. When can I expect to receive? Thanks.


Please shoot an email to sales@raise3d.com including your pruchase/request information, such as contact information, shipping address.
by Vicky@Raise3D
Tue Jun 19, 2018 9:52 pm
Forum: Hardware
Topic: Filament Run-out Sensor Add-on
Replies: 82
Views: 3954

Re: Filament Run-out Sensor Add-on

HI All, Bought the sensor, mounted it to the printer, downloaded the new firmware and connected the sensor to the board as shown in the guide... Started a print job, cut the filament just above the sensor and let it "run-out"... Nope no show, the printer doesn't stop..... Tried to measure...
by Vicky@Raise3D
Tue Jun 19, 2018 8:54 pm
Forum: Printing Settings
Topic: Readable template files
Replies: 4
Views: 108

Re: Readable template files

Notes taken. Will add into developing list.
by Vicky@Raise3D
Tue Jun 19, 2018 8:42 pm
Forum: General
Topic: Pro2 Overheating.
Replies: 7
Views: 183

Re: Pro2 Overheating.

I will recommend that not using the printer temporarily until we figure out the root cause and fix it. Or overheating will cause a damage.
by Vicky@Raise3D
Tue Jun 19, 2018 8:52 am
Forum: General
Topic: Is my Pro2 preheating correctly?
Replies: 22
Views: 2489

Re: Is my Pro2 preheating correctly?

Hello, I have the same problem. The right extruder works fine if the left extruder prints the raft. But if I have a right extruder-only print, the right extruder never lowers to print the raft (left extruder is still the lowest). Pro2, ideaMaker 3.1.7 Thanks Jake We have found a bug in firmware whi...
by Vicky@Raise3D
Tue Jun 19, 2018 8:51 am
Forum: Printing Settings
Topic: Retracting across first layer
Replies: 3
Views: 589

Re: Retracting across first layer

Notes taken. Will add this option into developing list.
by Vicky@Raise3D
Tue Jun 19, 2018 8:27 am
Forum: General
Topic: Pro2 Overheating.
Replies: 7
Views: 183

Re: Pro2 Overheating.

Please submit a support ticket at help.raise3d.com. We want to get more detail information about the current temperature issue you are meeting with.
Have you ever tried with move the extruder around manually with nozzles not heating and check whether the temperature values change on screen or not.
by Vicky@Raise3D
Tue Jun 19, 2018 8:19 am
Forum: Printing Settings
Topic: Bed Temp below 60C?
Replies: 15
Views: 258

Re: Bed Temp below 60C?

OncologyEngineer wrote:Dear Vicky,
I just tested it with the PLA and seems to be working now. I'll continue to test the beta version and report any issues.
Regards,
Onc Eng


Thanks for your update.
by Vicky@Raise3D
Tue Jun 19, 2018 8:15 am
Forum: General
Topic: Do they sell a larger size nozzle for the Pro 2?
Replies: 3
Views: 82

Re: Do they sell a larger size nozzle for the Pro 2?

Different sizes harden nozzles are on our parts list. We will open the online order once we get enough stock.
by Vicky@Raise3D
Tue Jun 19, 2018 8:12 am
Forum: General
Topic: Big problem with PRO2 Plus
Replies: 1
Views: 63

Re: Big problem with PRO2 Plus

Have tried with Home Z on screen after that failed print?
And check whether the Z height screw can move to reach the height of end stop switch properly or not.
by Vicky@Raise3D
Tue Jun 19, 2018 2:09 am
Forum: Software
Topic: Ideamaker bridging and brim/skirt adjustments?
Replies: 1
Views: 27

Re: Ideamaker bridging and brim/skirt adjustments?

1. Bridge bridging settings are applied to solid fill sections only.
2. If you want to have gap between extra bed adhesive structure and model, you'd better use Skirt.
by Vicky@Raise3D
Tue Jun 19, 2018 1:50 am
Forum: General
Topic: Calibration PRO 2
Replies: 4
Views: 166

Re: Calibration PRO 2

You need to check the distance between nozzle tip and build surface before first time use because of long-way shipping. That screw is used to trigger Z end-stop switch to let the board know, now the bed is at the Z0 height, when the screw reaches to the same height of the end-stop switch during homi...
by Vicky@Raise3D
Tue Jun 19, 2018 1:46 am
Forum: General
Topic: Pro2 Left vs. Right Extruder raise distance
Replies: 6
Views: 1140

Re: Pro2 Left vs. Right Extruder raise distance

Then you may need to calibration the height of the both nozzles.
Please shoot us a support ticket, our technicians will guide to carry out at help.raise3d.com.

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