Search found 4312 matches

by Vicky@Raise3D
Tue Oct 23, 2018 12:51 am
Forum: Pro2 Series
Topic: Wifi switch off after power down
Replies: 13
Views: 104

Re: Wifi switch off after power down

Sent it to software team to verify. Will update the result once we find something.
Thanks for your help!
by Vicky@Raise3D
Tue Oct 23, 2018 12:48 am
Forum: Hardware
Topic: Picture of configuration Bowden tubes after Filament Run-out Sensor install
Replies: 2
Views: 35

Re: Picture of configuration Bowden tubes after Filament Run-out Sensor install

Have you tried remove the original tubes and insert the new tubes into quick release to check whether it fits or not?
For the length, as long as with the tube installed, the extruder is able to move each corner for print and filament won't be blocked when loading, it should be fine..
by Vicky@Raise3D
Mon Oct 22, 2018 10:57 pm
Forum: Pro2 Series
Topic: Filament Runout Sensor being flaky
Replies: 1
Views: 15

Re: Filament Runout Sensor being flaky

Have you seen any loose cable around the run-out sensor and extruder?
If you can't find anything abnormal, please open a support ticket at http://help.raise3d.com.
by Vicky@Raise3D
Mon Oct 22, 2018 9:52 pm
Forum: N Series
Topic: Anyone know anything about this new N2 Hot end upgrade?
Replies: 1
Views: 39

Re: Anyone know anything about this new N2 Hot end upgrade?

It's not a new upgrade, just a upgrade kit from the original single extruder to the original dual extruder.
by Vicky@Raise3D
Mon Oct 22, 2018 9:37 pm
Forum: Hardware
Topic: N2 dual to single
Replies: 1
Views: 16

Re: N2 dual to single

If you can keep the second thermocoupler connected into extruder board, it is not necessary to load single-extruder version of firmware. If you want to remove the second thermocoupler with the second hotend, you need to load single-extruder version of firmware to let the board ignores the abnormal t...
by Vicky@Raise3D
Mon Oct 22, 2018 7:29 pm
Forum: N Series
Topic: Runout sensor case model
Replies: 1
Views: 29

Re: Runout sensor case model

Sorry, but we only have the STL model.
Filament Run-out Sensor Back Cover Upgraded Ver.STL
(380.06 KiB) Not downloaded yet
by Vicky@Raise3D
Mon Oct 22, 2018 7:27 pm
Forum: Hardware
Topic: Heaters not working. New cartridges & thermistors
Replies: 6
Views: 75

Re: Heaters not working. New cartridges & thermistors

Then it will be highly likely either the 3-pin cable or the ribbon cable has some issues.
by Vicky@Raise3D
Sat Oct 20, 2018 12:40 am
Forum: Pro2 Series
Topic: Change XYZ Home Position
Replies: 17
Views: 276

Re: Change XYZ Home Position

Just notice that editing End Gcode may not help. The touchscreen will still ask the extruder to go original position after all codes being completely processed.
by Vicky@Raise3D
Fri Oct 19, 2018 5:42 pm
Forum: Pro2 Series
Topic: Wifi switch off after power down
Replies: 13
Views: 104

Re: Wifi switch off after power down

On touchscreen.
by Vicky@Raise3D
Fri Oct 19, 2018 5:38 pm
Forum: Pro2 Series
Topic: Wifi switch off after power down
Replies: 13
Views: 104

Re: Wifi switch off after power down

Settings -> More Settings -> Serial Port Log -> Export.
by Vicky@Raise3D
Fri Oct 19, 2018 5:34 pm
Forum: Pro2 Series
Topic: Wifi switch off after power down
Replies: 13
Views: 104

Re: Wifi switch off after power down

If you can replicate the Wifi issue, would you like to export a serial log and share with us once you see the Wifi being disabled after power on but being enabled and connected properly before last time power off.
by Vicky@Raise3D
Fri Oct 19, 2018 5:31 pm
Forum: Hardware
Topic: Heaters not working. New cartridges & thermistors
Replies: 6
Views: 75

Re: Heaters not working. New cartridges & thermistors

Is it possible for your to take this extruder board off from the printer and connect it to your other printer to see whether this board is functional or not?
by Vicky@Raise3D
Fri Oct 19, 2018 5:26 pm
Forum: Software
Topic: Support
Replies: 12
Views: 243

Re: Support

Got your point, so you need an option to set the print sequence of Raft, Brim and Skirt for different materials from different nozzles.
by Vicky@Raise3D
Fri Oct 19, 2018 4:55 pm
Forum: Pro2 Series
Topic: Change XYZ Home Position
Replies: 17
Views: 276

Re: Change XYZ Home Position

If you only want extruder to go some specific area after printing, you can edit End Gcode to achieve.
by Vicky@Raise3D
Fri Oct 19, 2018 4:48 pm
Forum: N Series
Topic: Whats the deal with the THERMAL PROTECTOR ? essential? cost etc/
Replies: 1
Views: 40

Re: Whats the deal with the THERMAL PROTECTOR ? essential? cost etc/

Thermal protector is a free request. You can contact the supplier you get your printer from for more information or fill the form in the following page and wait for our sales team to find a best way to reach to you and arrange the shipment for you. https://www.raise3d.com/pages/thermal-protector-ord...
by Vicky@Raise3D
Fri Oct 19, 2018 12:11 am
Forum: Software
Topic: Support
Replies: 12
Views: 243

Re: Support

I guess you are mentioning the options Raft with Skirt and Raft with Brim for Platform Addition, so that you can have a skirt or brim structure with the Raft and you can choose the nozzle for printing Skirt and Brim, so that you can use that to purge the other nozzle. May I know the benefits of conc...
by Vicky@Raise3D
Thu Oct 18, 2018 11:50 pm
Forum: Pro2 Series
Topic: nozzle heads not switching
Replies: 3
Views: 43

Re: nozzle heads not switching

Please reach to our technicians at http://help.raise3d.com. We may need you to get a beta version firmware to run some tests to see whether it helps or it is due to hardware issues.
by Vicky@Raise3D
Thu Oct 18, 2018 11:49 pm
Forum: Pro2 Series
Topic: Right Extruder Printing
Replies: 7
Views: 338

Re: Right Extruder Printing

We are having the same issue... we cannot lower the right nozzle, but unlike @dinogal, unloading and loading filament still does not lower the right nozzle nor raise the left nozzle. Anything we try, we cant get the left nozzle to raise and the right nozzle to lower. So, its impossible to set the r...
by Vicky@Raise3D
Thu Oct 18, 2018 11:46 pm
Forum: Pro2 Series
Topic: Pro2 Temperature Fluctuations/Jams
Replies: 5
Views: 52

Re: Pro2 Temperature Fluctuations/Jams

Mattrick2oo3 wrote:And why does it take almost an entire day for the posts to show up on this forum?


Because all the new posts will go to manual review to get approved to verify whether it is not from any spam account. Normally the process takes 2-3 working days to go through all the new posts.
by Vicky@Raise3D
Thu Oct 18, 2018 11:44 pm
Forum: Pro2 Series
Topic: Pro2 Temperature Fluctuations/Jams
Replies: 5
Views: 52

Re: Pro2 Temperature Fluctuations/Jams

I'm still wondering whether the issue is related to bad ribbon cable or maybe it is just related loose connection. You may can consider to open a support ticket to reach to our technicians and give them all the information related to your issue to diagnose and ask for a modification ribbon cable fix...

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