Search found 3943 matches

by Vicky@Raise3D
Sat Aug 18, 2018 1:08 am
Forum: Printing Settings
Topic: Nozzle hits the other object when jumping from one to other
Replies: 3
Views: 39

Re: Nozzle hits the other object when jumping from one to other

Here you go: https://www.raise3d.com/pages/bed-leveling-instruction-1 If too high, loosen the two set screws around and tighten the nut in middle. If too low, loosen the nut in middle and tighten (push up) the two set screws around. If any unclear part, please submit a support ticket at help.raise3d...
by Vicky@Raise3D
Sat Aug 18, 2018 12:45 am
Forum: General
Topic: PRO2 real speed much lower than set speed
Replies: 8
Views: 108

Re: PRO2 real speed much lower than set speed

Vicky can you answer what the volumetric build rate of your printers are at the different resolutions. Preferable in cm3/hr measure scale. If you give enough temperature the nozzle needs, the linear speed can reach to 120mm/s. Which means the volumetrically rate of a 0.4mm nozzle can get 9.6mm2/s w...
by Vicky@Raise3D
Sat Aug 18, 2018 12:38 am
Forum: Software
Topic: Ideamaker completes slice but does not save
Replies: 7
Views: 106

Re: Ideamaker completes slice but does not save

Would you mind submit a support ticket at help.raise3d.com and advise me the ticket number? I will ask the technician to pay special attention to your ticket for software team.
by Vicky@Raise3D
Fri Aug 17, 2018 11:49 pm
Forum: Software
Topic: Issues with Start of Print - Raise n Purge Not Happening
Replies: 12
Views: 216

Re: Issues with Start of Print - Raise n Purge Not Happening

If you meet similar issue again, with specific files, please help collect the files for us.
Thank you!
by Vicky@Raise3D
Fri Aug 17, 2018 11:48 pm
Forum: General
Topic: PRO2 real speed much lower than set speed
Replies: 8
Views: 108

Re: PRO2 real speed much lower than set speed

The problem is not how fast acceleration is, which in the pro2 is also much more powerful. In a linear path in which the two points are very distant, there is no problem, point 1 accelerates, decelerates point 2. The problem is that in a circle path, the layer we put is composed of 100 points, very...
by Vicky@Raise3D
Fri Aug 17, 2018 11:28 pm
Forum: Pro2 Series
Topic: WIFI switching off
Replies: 5
Views: 53

Re: WIFI switching off

If you know how to open the screen back cover? If not, please submit a support ticket and ask the instruction from our technicians.
If yes, please take a picture of your screen logic board.
by Vicky@Raise3D
Fri Aug 17, 2018 1:28 am
Forum: Software
Topic: Ideamaker completes slice but does not save
Replies: 7
Views: 106

Re: Ideamaker completes slice but does not save

You can attached compressed file here or if you don't want to show to public, you can send PM to me.
by Vicky@Raise3D
Fri Aug 17, 2018 1:26 am
Forum: Printing Settings
Topic: Proto Pasta Stainless PLA
Replies: 13
Views: 284

Re: Proto Pasta Stainless PLA

If you have tried any tuning on retraction amount or extra restart amount?
by Vicky@Raise3D
Fri Aug 17, 2018 1:24 am
Forum: General
Topic: PRO2 real speed much lower than set speed
Replies: 8
Views: 108

Re: PRO2 real speed much lower than set speed

It will be common that a Bowden type printer has higher acceleration rates than a heavy direct drive printer.

For your second paragraph, would you like to explain more about that?
by Vicky@Raise3D
Fri Aug 17, 2018 1:16 am
Forum: Hardware
Topic: Error 11
Replies: 4
Views: 37

Re: Error 11

Then I guess your original issue may due to that you remove the second thermocoupler or have a defective thermocoupler on right side.
If you want to reuse the right side, don't forget get a new thermocoupler and flash the firmware back to dual version.
by Vicky@Raise3D
Fri Aug 17, 2018 1:13 am
Forum: Pro2 Series
Topic: WIFI switching off
Replies: 5
Views: 53

Re: WIFI switching off

Do you meet some other issues with your screen when WIFI fails? Such as poor response to touching? Print stuck?
by Vicky@Raise3D
Thu Aug 16, 2018 7:10 pm
Forum: Software
Topic: Issues with Start of Print - Raise n Purge Not Happening
Replies: 12
Views: 216

Re: Issues with Start of Print - Raise n Purge Not Happening

The purge now works well with no matter old files or new files?
by Vicky@Raise3D
Thu Aug 16, 2018 7:05 pm
Forum: General
Topic: Layer Shift after pause
Replies: 7
Views: 119

Re: Layer Shift after pause

Attach an USB driver onto your screen. After the shifts happens, go to the little gear button at top corner, More Settings -> Serial Port Log and Export.
Then you will get the log in your driver.
Thank you!
by Vicky@Raise3D
Thu Aug 16, 2018 6:53 pm
Forum: Pro2 Series
Topic: Extruder gears disassembly
Replies: 6
Views: 99

Re: Extruder gears disassembly

Take the extruder off from the printer with the four screws marked above.
Remove the three fixing screws from front and back of the , one side has two, one side has one. Then you can open the extruder.
by Vicky@Raise3D
Thu Aug 16, 2018 2:11 am
Forum: Software
Topic: Ideamaker raft greyed out.
Replies: 10
Views: 208

Re: Ideamaker raft greyed out.

Have you changed anything under Filament Override Settings?
1.png
by Vicky@Raise3D
Thu Aug 16, 2018 2:04 am
Forum: Hardware
Topic: Error 11
Replies: 4
Views: 37

Re: Error 11

Would you like to advise whether your printer is a dual-extruder version or single-extruder version? It looks like the second thermocoupler is not properly functional. You can test with flashing single-extruder version of firmware or switching the thermocoupler on left and right with each other to s...
by Vicky@Raise3D
Thu Aug 16, 2018 1:43 am
Forum: Printing Settings
Topic: Nozzle hits the other object when jumping from one to other
Replies: 3
Views: 39

Re: Nozzle hits the other object when jumping from one to other

Make sure that you have confirmed the distance between nozzle and build plate with feeler gauge inside accessory box.
And you can enable Z hop in ideaMaker to avoid such issues.
by Vicky@Raise3D
Thu Aug 16, 2018 1:07 am
Forum: Software
Topic: Issues with Start of Print - Raise n Purge Not Happening
Replies: 12
Views: 216

Re: Issues with Start of Print - Raise n Purge Not Happening

May I have your gcode and data files to take a look? If the issue only happens with your old files, please export them out from the printer and share with us. Go to More Settings -> Privacy and Security to enable Enable Exporting Local Files to External Storage. Then you can export the local files i...
by Vicky@Raise3D
Thu Aug 16, 2018 12:41 am
Forum: General
Topic: PRO2 real speed much lower than set speed
Replies: 8
Views: 108

Re: PRO2 real speed much lower than set speed

It sounds like due to acceleration.
May I ask which are your other printers?
by Vicky@Raise3D
Thu Aug 16, 2018 12:20 am
Forum: Printing Settings
Topic: Just tell me what will work
Replies: 4
Views: 137

Re: Just tell me what will work

You can apply glue on build surface as well. And clean the glue after with water and clean cloth.

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