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by Vicky@Raise3D
Sat Oct 20, 2018 12:40 am
Forum: Pro2 Series
Topic: Change XYZ Home Position
Replies: 12
Views: 202

Re: Change XYZ Home Position

Just notice that editing End Gcode may not help. The touchscreen will still ask the extruder to go original position after all codes being completely processed.
by Vicky@Raise3D
Fri Oct 19, 2018 5:42 pm
Forum: Pro2 Series
Topic: Wifi switch off after power down
Replies: 9
Views: 51

Re: Wifi switch off after power down

On touchscreen.
by Vicky@Raise3D
Fri Oct 19, 2018 5:38 pm
Forum: Pro2 Series
Topic: Wifi switch off after power down
Replies: 9
Views: 51

Re: Wifi switch off after power down

Settings -> More Settings -> Serial Port Log -> Export.
by Vicky@Raise3D
Fri Oct 19, 2018 5:34 pm
Forum: Pro2 Series
Topic: Wifi switch off after power down
Replies: 9
Views: 51

Re: Wifi switch off after power down

If you can replicate the Wifi issue, would you like to export a serial log and share with us once you see the Wifi being disabled after power on but being enabled and connected properly before last time power off.
by Vicky@Raise3D
Fri Oct 19, 2018 5:31 pm
Forum: Hardware
Topic: Heaters not working. New cartridges & thermistors
Replies: 5
Views: 27

Re: Heaters not working. New cartridges & thermistors

Is it possible for your to take this extruder board off from the printer and connect it to your other printer to see whether this board is functional or not?
by Vicky@Raise3D
Fri Oct 19, 2018 5:26 pm
Forum: Software
Topic: Support
Replies: 11
Views: 193

Re: Support

Got your point, so you need an option to set the print sequence of Raft, Brim and Skirt for different materials from different nozzles.
by Vicky@Raise3D
Fri Oct 19, 2018 4:55 pm
Forum: Pro2 Series
Topic: Change XYZ Home Position
Replies: 12
Views: 202

Re: Change XYZ Home Position

If you only want extruder to go some specific area after printing, you can edit End Gcode to achieve.
by Vicky@Raise3D
Fri Oct 19, 2018 4:48 pm
Forum: N Series
Topic: Whats the deal with the THERMAL PROTECTOR ? essential? cost etc/
Replies: 1
Views: 22

Re: Whats the deal with the THERMAL PROTECTOR ? essential? cost etc/

Thermal protector is a free request. You can contact the supplier you get your printer from for more information or fill the form in the following page and wait for our sales team to find a best way to reach to you and arrange the shipment for you. https://www.raise3d.com/pages/thermal-protector-ord...
by Vicky@Raise3D
Fri Oct 19, 2018 12:11 am
Forum: Software
Topic: Support
Replies: 11
Views: 193

Re: Support

I guess you are mentioning the options Raft with Skirt and Raft with Brim for Platform Addition, so that you can have a skirt or brim structure with the Raft and you can choose the nozzle for printing Skirt and Brim, so that you can use that to purge the other nozzle. May I know the benefits of conc...
by Vicky@Raise3D
Thu Oct 18, 2018 11:50 pm
Forum: Pro2 Series
Topic: nozzle heads not switching
Replies: 3
Views: 22

Re: nozzle heads not switching

Please reach to our technicians at http://help.raise3d.com. We may need you to get a beta version firmware to run some tests to see whether it helps or it is due to hardware issues.
by Vicky@Raise3D
Thu Oct 18, 2018 11:49 pm
Forum: Pro2 Series
Topic: Right Extruder Printing
Replies: 7
Views: 324

Re: Right Extruder Printing

We are having the same issue... we cannot lower the right nozzle, but unlike @dinogal, unloading and loading filament still does not lower the right nozzle nor raise the left nozzle. Anything we try, we cant get the left nozzle to raise and the right nozzle to lower. So, its impossible to set the r...
by Vicky@Raise3D
Thu Oct 18, 2018 11:46 pm
Forum: Pro2 Series
Topic: Pro2 Temperature Fluctuations/Jams
Replies: 5
Views: 37

Re: Pro2 Temperature Fluctuations/Jams

Mattrick2oo3 wrote:And why does it take almost an entire day for the posts to show up on this forum?


Because all the new posts will go to manual review to get approved to verify whether it is not from any spam account. Normally the process takes 2-3 working days to go through all the new posts.
by Vicky@Raise3D
Thu Oct 18, 2018 11:44 pm
Forum: Pro2 Series
Topic: Pro2 Temperature Fluctuations/Jams
Replies: 5
Views: 37

Re: Pro2 Temperature Fluctuations/Jams

I'm still wondering whether the issue is related to bad ribbon cable or maybe it is just related loose connection. You may can consider to open a support ticket to reach to our technicians and give them all the information related to your issue to diagnose and ask for a modification ribbon cable fix...
by Vicky@Raise3D
Thu Oct 18, 2018 11:31 pm
Forum: Hardware
Topic: N2 Stopping Mid Print, Serial Error After Restart
Replies: 3
Views: 32

Re: N2 Stopping Mid Print, Serial Error After Restart

Might be some issue related to touchscreen. Would you like to open a support ticket to contact our technicians at http://help.raise3d.com?
by Vicky@Raise3D
Thu Oct 18, 2018 10:56 pm
Forum: Hardware
Topic: Heaters not working. New cartridges & thermistors
Replies: 5
Views: 27

Re: Heaters not working. New cartridges & thermistors

Whether the ribbon cable and the black 3-pin cable at extruder board and motion controller board are connected properly?
by Vicky@Raise3D
Thu Oct 18, 2018 10:55 pm
Forum: Pro2 Series
Topic: nozzle heads not switching
Replies: 3
Views: 22

Re: nozzle heads not switching

Have you set the nozzle temperature for right side and wait until it reaches to over 180C?
Does the Load and Unload function work for right nozzle?
by Vicky@Raise3D
Thu Oct 18, 2018 10:50 pm
Forum: Software
Topic: Extrusion multiprer
Replies: 1
Views: 27

Re: Extrusion multiprer

There are only extruder width under Extruder and Flowrate under Filament Settings in ideaMaker.
by Vicky@Raise3D
Thu Oct 18, 2018 10:38 pm
Forum: Pro2 Series
Topic: Change XYZ Home Position
Replies: 12
Views: 202

Re: Change XYZ Home Position

Because of the modification, you don't want the extruder to go the actual home position any more? It will be hard to guarantee the repeated positioning precision if the directions are not going to be reset to be 0 any more. Shelton's concern is able to be solved by editing global offset, but after p...
by Vicky@Raise3D
Thu Oct 18, 2018 9:04 pm
Forum: Software
Topic: Preheat from Computer in Ideamaker
Replies: 8
Views: 71

Re: Preheat from Computer in Ideamaker

We have already added support for 3DConnexion mouse into developing list and started testing and developing features for it already.
by Vicky@Raise3D
Wed Oct 17, 2018 11:39 pm
Forum: Software
Topic: Support
Replies: 11
Views: 193

Re: Support

Having number line option for Wipe Wall in Pre-Layer settings doesn't make sense. Normally it will be more likely to choose enable Wipe Wall or disable Wipe Wall from some height instead of having 2 shells of Wipe Wall from some height then starting with 5 shells of Wipe Wall from some layers after....

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