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by Vicky@Raise3D
Wed Jan 23, 2019 5:18 am
Forum: Software
Topic: How to Replace original R3D Filament Profiles?
Replies: 5
Views: 43

Re: How to Replace original R3D Filament Profiles?

Feel free to contact our support if you have any question, the quickest way to reach to us is shoot us a call if you are in US or open a support ticket at http://help.raise3d.com.
by Vicky@Raise3D
Wed Jan 23, 2019 5:15 am
Forum: Software
Topic: New IdeaMaker user - Extruding too much plasttic for intro line and skirt
Replies: 1
Views: 11

Re: New IdeaMaker user - Extruding too much plasttic for intro line and skirt

May I ask the .bin file of your ideaMaker and .gcode file generated by ideaMaker to have a look?
by Vicky@Raise3D
Wed Jan 23, 2019 5:15 am
Forum: Printing Settings
Topic: Right extruder slice appears to invert model?
Replies: 1
Views: 7

Re: Right extruder slice appears to invert model?

You need to go to the tab including Raft settings in Advanced Settings to set Raft Nozzle to be right nozzle.
by Vicky@Raise3D
Wed Jan 23, 2019 5:06 am
Forum: Software
Topic: API login request fails
Replies: 1
Views: 24

Re: API login request fails

Please check whether you are using the correct API password. When setting API password, the first screen is requesting SSH password not API password. The two password are not the same.
Or check out the following steps to see whether it helps.
1.png
by Vicky@Raise3D
Wed Jan 23, 2019 4:59 am
Forum: Software
Topic: First Layer Height not what I set - always 80% of layer height
Replies: 1
Views: 10

Re: First Layer Height not what I set - always 80% of layer height

Have you changed any settings in Per-group, Per-layer or filament override settings?
Would you like to share the gcode and data file with us to have a look?
by Vicky@Raise3D
Wed Jan 23, 2019 4:58 am
Forum: Software
Topic: Ideamaker has problems with top infill in some cases
Replies: 5
Views: 96

Re: Ideamaker has problems with top infill in some cases

Thanks for your pictures.
I think we are having similar thoughts as shown in your pictures that adding an extra parameter before starting printing infill.
by Vicky@Raise3D
Wed Jan 23, 2019 1:57 am
Forum: Pro2 Series
Topic: Nozzle height servo signals problem
Replies: 1
Views: 13

Re: Nozzle height servo signals problem

You may have a bad cable or a bad servo motor for your nozzle jogging assembly. You may need to reach to our technicians to help diagnose and claim warranty.
by Vicky@Raise3D
Tue Jan 22, 2019 4:23 am
Forum: Software
Topic: History of Ideamaker?
Replies: 3
Views: 142

Re: History of Ideamaker?

We do have a full User Manual of ideaMaker. If you still feel unclear about some settings, please feel free to contact our technicians at http://help.raise3d.com.
by Vicky@Raise3D
Tue Jan 22, 2019 4:22 am
Forum: General
Topic: Webcam
Replies: 3
Views: 93

Re: Webcam

http://www.avi-mp4.com/mp4/mjpeg-to-mp4.htm
This software can help you convert the video to be mp4 type. We will upgrade the video file to be mp4 type from the next version of RaiseTouch. Sorry for the inconvenience.
by Vicky@Raise3D
Tue Jan 22, 2019 3:51 am
Forum: Software
Topic: PVA Support Interface Layers?
Replies: 1
Views: 20

Re: PVA Support Interface Layers?

You can enable Dense Support Layer and have right nozzle print Dense Support Layers, load PVA in right nozzle.
by Vicky@Raise3D
Tue Jan 22, 2019 3:30 am
Forum: Software
Topic: How to Replace original R3D Filament Profiles?
Replies: 5
Views: 43

Re: How to Replace original R3D Filament Profiles?

If you want to reset the print settings in default profiles to be the original settings, you can choose Restore Defaults.
by Vicky@Raise3D
Tue Jan 22, 2019 1:34 am
Forum: Software
Topic: How to Replace original R3D Filament Profiles?
Replies: 5
Views: 43

Re: How to Replace original R3D Filament Profiles?

Do you mean that you want to update the printing settings of original profiles to be default settings?
by Vicky@Raise3D
Sat Jan 19, 2019 12:34 am
Forum: Pro2 Series
Topic: Overhiting
Replies: 1
Views: 52

Re: Overhiting

Please reach to our technicians at http://help.raise3d.com. Please do not use your printer until the issue has been confirmed.
by Vicky@Raise3D
Sat Jan 19, 2019 12:33 am
Forum: Pro2 Series
Topic: Pro2 Webcam/Camera - Camera Preview Not Valid
Replies: 4
Views: 128

Re: Pro2 Webcam/Camera - Camera Preview Not Valid

Thanks for your update.
by Vicky@Raise3D
Sat Jan 19, 2019 12:25 am
Forum: Pro2 Series
Topic: Removing the HEPA filter
Replies: 2
Views: 59

Re: Removing the HEPA filter

Do you mean stop the filter instead of taking it out?
by Vicky@Raise3D
Sat Jan 19, 2019 12:24 am
Forum: Printing Settings
Topic: [Production] How to store settings for production
Replies: 4
Views: 97

Re: [Production] How to store settings for production

We have included print settings information into gcode file in the latest version of ideaMaker. If you have the model sliced and have gcode file saved, you can import the profile with gcode file. The previous version has included settings in .data file. If you have .data file saved, you can import ...
by Vicky@Raise3D
Sat Jan 19, 2019 12:03 am
Forum: N Series
Topic: Add a second LED strip to my N1
Replies: 7
Views: 90

Re: Add a second LED strip to my N1

There are 3 terminals siting together on the motion board which are all for 12V constant-on, for motion board cooling fan and LED strips.
1.jpg
by Vicky@Raise3D
Fri Jan 18, 2019 1:35 am
Forum: Feature requests, ideas, wishes
Topic: Brim/Skirt Ideas
Replies: 10
Views: 937

Re: Brim/Skirt Ideas

Do you mean that print a skirt around the edge of the print bed but not the model?
by Vicky@Raise3D
Fri Jan 18, 2019 1:28 am
Forum: Software
Topic: API?
Replies: 20
Views: 2165

Re: API?

I'm back in front of my printer. I plugged it into a separate switch with just my laptop, no router or firewall or anything possibly blocking it. I'm still not able to get to port 10800. Screenshot of my settings window is below: Screen Shot 2019-01-15 at 12.12.16 PM.png Would you like to double co...
by Vicky@Raise3D
Fri Jan 18, 2019 1:25 am
Forum: Printing Settings
Topic: [Production] How to store settings for production
Replies: 4
Views: 97

Re: [Production] How to store settings for production

We have included print settings information into gcode file in the latest version of ideaMaker. If you have the model sliced and have gcode file saved, you can import the profile with gcode file. The previous version has included settings in .data file. If you have .data file saved, you can import w...

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