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by Vicky@Raise3D
Fri Dec 14, 2018 12:42 am
Forum: Software
Topic: Possible bug setting Top Solid Fill Flowrate version 3.3.0.2343
Replies: 7
Views: 89

Re: Possible bug setting Top Solid Fill Flowrate version 3.3.0.2343

The current ideaMaker consider 100% infill layers as solid fill layers. We can consider to take this judgement out from ideaMaker.
by Vicky@Raise3D
Fri Dec 14, 2018 12:39 am
Forum: Software
Topic: [Feature][IM-3.3.0] Scale Coordinates Options
Replies: 1
Views: 22

Re: [Feature][IM-3.3.0] Scale Coordinates Options

Thanks for your suggestion.
We will improve the Scale to be Local Scale and Global Scale. The Global Scale will be similar as your description.

For the Printer Scale, I didn't get your idea. Should be simialr to our Global Scale's thought. Or would you like to explain a little more?
by Vicky@Raise3D
Thu Dec 13, 2018 10:47 pm
Forum: General
Topic: Filament Run-out Sensor Installation PROBLEM
Replies: 4
Views: 290

Re: Filament Run-out Sensor Installation PROBLEM

I have the same error… What is the cause and the solution please? I found that the Run-out sensor does not like my Raise3d Yellow PLA filaments. It don't detect it ( like transparent filament…).And if I turn off the Detector, after a while, the error message appear and stop to print. Do I have a ba...
by Vicky@Raise3D
Thu Dec 13, 2018 9:59 pm
Forum: Hardware
Topic: Printing PEEK
Replies: 1
Views: 16

Re: Printing PEEK

Clear plastic is polycarbonate. Electronic box is ABS. Cable chain is Nylon.
by Vicky@Raise3D
Thu Dec 13, 2018 9:55 pm
Forum: Pro2 Series
Topic: Dual Extrusion Problem, left Extruder Keeps Extruding when not used...
Replies: 15
Views: 81

Re: Dual Extrusion Problem, left Extruder Keeps Extruding when not used...

Have you ever tried print a temperature tower for your TPU? Maybe it can be extruded properly with lower temperature but less oozing. For higher retraction, would recommend increase it a little one time, or too high retraction amount may cause clogging for some filament. And if possible, still would...
by Vicky@Raise3D
Thu Dec 13, 2018 2:59 am
Forum: Pro2 Series
Topic: Raise3D Pro2+: Software Bug or Hardware Problem
Replies: 6
Views: 84

Re: Raise3D Pro2+: Software Bug or Hardware Problem

Seems you are using a beta version. Will have the technician share your an official version.
by Vicky@Raise3D
Wed Dec 12, 2018 8:34 pm
Forum: Pro2 Series
Topic: Raise3D Pro2+: Software Bug or Hardware Problem
Replies: 6
Views: 84

Re: Raise3D Pro2+: Software Bug or Hardware Problem

Would you like to advise the version of your RaiseTouch and export a serial log once you exit from Right Nozzle unloading?
by Vicky@Raise3D
Wed Dec 12, 2018 8:29 pm
Forum: Feature requests, ideas, wishes
Topic: RaiseApp
Replies: 3
Views: 123

Re: RaiseApp

Robert Whitfield wrote:Support


Would you like to advise what kind of support you are looking for?
by Vicky@Raise3D
Wed Dec 12, 2018 8:24 pm
Forum: RaiseCloud
Topic: No memory visible
Replies: 3
Views: 38

Re: No memory visible

Have you updated your RaiseTouch firmware to be the latest version which you can get from our Download Center?
If so, please clear cache of your browser and try again.
If still cannot work, we may need more information of your RaiseCloud account to dig in. Please open a support ticket to reach to us.
by Vicky@Raise3D
Wed Dec 12, 2018 8:18 pm
Forum: Software
Topic: Possible bug setting Top Solid Fill Flowrate version 3.3.0.2343
Replies: 7
Views: 89

Re: Possible bug setting Top Solid Fill Flowrate version 3.3.0.2343

We have checked your gcode. The only difference between two files is Bottom Solid Fill Flowrate.
1.png
1.png (7.91 KiB) Viewed 26 times


The value of first layer for two files are the same because they are sliced with the same First Layer Flowrate.
But value changes from the second layer.
by Vicky@Raise3D
Wed Dec 12, 2018 2:04 am
Forum: RaiseCloud
Topic: No memory visible
Replies: 3
Views: 38

Re: No memory visible

Thanks for your report.
We have already debugged the issue. Please test again.
by Vicky@Raise3D
Tue Dec 11, 2018 11:06 pm
Forum: Pro2 Series
Topic: Filament Stepper Motors very hot - even when not printing with nozzle
Replies: 33
Views: 1801

Re: Filament Stepper Motors very hot - even when not printing with nozzle

We have released new RaiseTouch. If you meet issue with overheating extruder motor cause filament get soft around feeding gear, you can choose loose current mode under Advanced Settings in touchscreen.
by Vicky@Raise3D
Tue Dec 11, 2018 10:13 pm
Forum: N Series
Topic: Where are the steep drivers in N1?
Replies: 1
Views: 14

Re: Where are the steep drivers in N1?

For N1, the motion board is under the printer.
You need to lay the printer down on side and remove the bottom panel then you can see the electronic box.
The electronic box is a box with a cover with a lighting logo on its cover. Remove the cover then you can see the drivers and motion board.
by Vicky@Raise3D
Tue Dec 11, 2018 2:38 am
Forum: Software
Topic: Software Display Issues
Replies: 6
Views: 119

Re: Software Display Issues

Have you tried update drive for graphic card? We have seen some complains online about Auto-update of Win10 causes graphic card cannot work properly. https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-winapps-appscat_games/some-programs-opening-to-a-white-screen/599badba-9fbb-47bc-bb9...
by Vicky@Raise3D
Tue Dec 11, 2018 2:28 am
Forum: Software
Topic: Possible bug setting Top Solid Fill Flowrate version 3.3.0.2343
Replies: 7
Views: 89

Re: Possible bug setting Top Solid Fill Flowrate version 3.3.0.2343

Whether you have tried not using 100% infill density for your model?
by Vicky@Raise3D
Tue Dec 11, 2018 12:42 am
Forum: Printing Settings
Topic: Ramp to Print Surface in Raft Printing??
Replies: 3
Views: 66

Re: Ramp to Print Surface in Raft Printing??

Would you like to share the gcode and date file you have issue with? And some pictures can show the issue with us?
by Vicky@Raise3D
Tue Dec 11, 2018 12:16 am
Forum: General
Topic: Extrusion Problem - heating issue?
Replies: 3
Views: 115

Re: Extrusion Problem - heating issue?

Have you tried the suggestion I listed above and would like to share the result?
by Vicky@Raise3D
Mon Dec 10, 2018 11:55 pm
Forum: Printing Settings
Topic: Create Support Interface
Replies: 2
Views: 48

Re: Create Support Interface

What about dense support layers?
It has high fill density which almost makes it to be a solid surface at the end of support but before real model surface.
by Vicky@Raise3D
Mon Dec 10, 2018 11:36 pm
Forum: Pro2 Series
Topic: Dual Extrusion Problem, left Extruder Keeps Extruding when not used...
Replies: 15
Views: 81

Re: Dual Extrusion Problem, left Extruder Keeps Extruding when not used...

Does it have the similar issue with PLA loaded in left nozzle or not?

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