Search found 2435 matches

by Vicky@Raise3D
Wed Nov 22, 2017 3:35 am
Forum: Software
Topic: ideaMaker 3.0-beta Release Note Updated Rev. 3.0.3 2017.11.13
Replies: 109
Views: 2801

Re: ideaMaker 3.0-beta Release Note Updated Rev. 3.0.3 2017.11.13

Is it possible to just do a z hop for some layers/setting only? or do I have to do it for all the layers? Because when I try to add z hop to a setting, IM crashes. Thanks. Z hop can be set by layers or by models in the latest beta version of ideaMaker. You can see Z Hop at Retraction option under L...
by Vicky@Raise3D
Wed Nov 22, 2017 3:15 am
Forum: Software
Topic: Stuck in Encoutered problem? Press here to enter Safe mode afte extruder removal.
Replies: 12
Views: 107

Re: Stuck in Encoutered problem? Press here to enter Safe mode afte extruder removal.

It sounds like the communication between screen board and motion board doesn't work properly. Since the screen can read the files inside USB storage to flash the touchscreen firmware, I will more tend the problem to due to loose connection of USB cable, or bad USB cable or bad Ribbon cable, or bad m...
by Vicky@Raise3D
Wed Nov 22, 2017 2:19 am
Forum: General
Topic: Welcome to Raisers New Home!
Replies: 29
Views: 4677

Re: Welcome to Raisers New Home!

Hello, and welcome to join the community! :)
Please keep all the packaging and protective parts properly, in case the machine needs to be transport to any other where in future.
by Vicky@Raise3D
Tue Nov 21, 2017 9:39 am
Forum: General
Topic: settings support
Replies: 25
Views: 429

Re: settings support

Yes, please share the purchase information, serial number of your machine, description of your problem on to our support system. So that we can help contact your supplier to help solve your problem.
Here is the link: http://help.raise3d.com/helpdesk
by Vicky@Raise3D
Tue Nov 21, 2017 3:26 am
Forum: Others
Topic: Y axis coupler - catastrophic failure
Replies: 20
Views: 1466

Re: Y axis coupler - catastrophic failure

We are so sorry about the problem you meet. For the previous 48-hour printing, does it show any abnormal on your model, such as wobbles, shiftings which may due to the misalignment of the coupler? Shoot us a ticket, we will help check your problem and share warranty parts and instruction with you t...
by Vicky@Raise3D
Mon Nov 20, 2017 2:47 am
Forum: User's Gallery
Topic: Pelvis inside of a Crystal Dome
Replies: 4
Views: 80

Re: Pelvis inside of a Crystal Dome

The final result looks really good.
Also, thanks for sharing your printing tips here!
by Vicky@Raise3D
Sun Nov 19, 2017 1:37 pm
Forum: Software
Topic: Extrusion factor / E-factor with Ideamaker
Replies: 1
Views: 27

Re: Extrusion factor / E-factor with Ideamaker

Please note, you need to check the origin StepE value in the firmware of your machine first, then you can set the edited value in ideaMaker. Step per unit(mm) refers to how many steps the motor should move to push 1mm-long filament. For example, for we set this value to be 60, which means to move 10...
by Vicky@Raise3D
Sun Nov 19, 2017 12:30 pm
Forum: Others
Topic: Y axis coupler - catastrophic failure
Replies: 20
Views: 1466

Re: Y axis coupler - catastrophic failure

We are so sorry about the problem you meet. For the previous 48-hour printing, does it show any abnormal on your model, such as wobbles, shiftings which may due to the misalignment of the coupler? Shoot us a ticket, we will help check your problem and share warranty parts and instruction with you th...
by Vicky@Raise3D
Sun Nov 19, 2017 12:25 pm
Forum: Software
Topic: Stuck in Encoutered problem? Press here to enter Safe mode afte extruder removal.
Replies: 12
Views: 107

Re: Stuck in Encoutered problem? Press here to enter Safe mode afte extruder removal.

What's the full error message it displays on your screen?
After loading progress stuck during flashing, have you tried reboot the machine? After reboot, does the version number of firmware change or not?
by Vicky@Raise3D
Sun Nov 19, 2017 12:17 pm
Forum: User's Gallery
Topic: Pelvis inside of a Crystal Dome
Replies: 4
Views: 80

Re: Pelvis inside of a Crystal Dome

Did you use any special filament for support or just single nozzle to accomplish the main structure and support structure together at one time?
Do the tiny features work well with the support structure?
It is just for fun or use some other use?
by Vicky@Raise3D
Fri Nov 17, 2017 8:52 am
Forum: General
Topic: settings support
Replies: 25
Views: 429

Re: settings support

Yes, the nuts should be keep at loose state. But if too loose, during the platform moving, you will hear annoying noise from the nuts. So that we will tighten it but loose a little bit, so that it won't create too much noise.
by Vicky@Raise3D
Fri Nov 17, 2017 8:28 am
Forum: Software
Topic: Raise 3D N2 Plus "Failed to join to WLAN"
Replies: 6
Views: 100

Re: Raise 3D N2 Plus "Failed to join to WLAN"

Does reboot provide any help to this? Reboot and reconnect?
by Vicky@Raise3D
Fri Nov 17, 2017 5:28 am
Forum: User's Gallery
Topic: Engineered...
Replies: 5
Views: 264

Re: Engineered...

Does the printing result meet the customer requirement well?
by Vicky@Raise3D
Fri Nov 17, 2017 3:57 am
Forum: Software
Topic: Stuck in Encoutered problem? Press here to enter Safe mode afte extruder removal.
Replies: 12
Views: 107

Re: Stuck in Encoutered problem? Press here to enter Safe mode afte extruder removal.

Hi tritium, Normally we would recommend to remove the right hotend/nozzle as the left is considered to be the primary. In any event, as long as the printer has a thermocouple installed you can remove the heater rod if you like. Most of the time it is easy enough to just remove the nozzle only from ...
by Vicky@Raise3D
Fri Nov 17, 2017 2:56 am
Forum: General
Topic: Where to buy Raise3d premium PLA
Replies: 3
Views: 71

Re: Where to buy Raise3d premium PLA

Shoot us a mail to sales@raise3d.com. Let our sales team to help you find whether there is a more economic way to get the filament you want in UK.
by Vicky@Raise3D
Fri Nov 17, 2017 2:54 am
Forum: Software
Topic: ideaMaker 3.0-beta Release Note Updated Rev. 3.0.3 2017.11.13
Replies: 109
Views: 2801

Re: ideaMaker 3.0-beta Release Note Updated Rev. 3.0.3 2017.11.13

Hi Vicky, I would also like to have the possibility to remove unnecessary printers and some filaments installed by default. I tried to delete them from the XML configuration file but at the launch of ideamaker, they come back and polish the view! We already use a lot of brand and different filament...
by Vicky@Raise3D
Thu Nov 16, 2017 9:53 am
Forum: General
Topic: settings support
Replies: 25
Views: 429

Re: settings support

For the first question, we suggest do not move the side cooling fans to code controllable slots. Or as you have seen, the coldend of the nozzle will have no enough cooling air to keep it stay at cool status, filament will go soft too early and stuck inside the throat tube which will be hard to clean...
by Vicky@Raise3D
Wed Nov 15, 2017 3:55 am
Forum: General
Topic: New N2 Printer - Loud Fan and Dust
Replies: 7
Views: 365

Re: New N2 Printer - Loud Fan and Dust

I just purchased (2) N2 Dual Plus printers and they are both like this also. The fans are extremely loud and full of dust after less than 1 week of use. Same Here ! One of our n2 + has arrived in the same state, see worse! Our old machines that have more than one year old for some do not have as mu...
by Vicky@Raise3D
Wed Nov 15, 2017 3:20 am
Forum: Feature requests, ideas, wishes
Topic: FEATURE REQUEST Disable Touch or Disable USB
Replies: 1
Views: 51

Re: FEATURE REQUEST Disable Touch or Disable USB

We have a Screen Lock option under Setting -> Machine -> Privacy and Security.
You can set password there, so that others cannot control the touchscreen after the screen locks.
by Vicky@Raise3D
Wed Nov 15, 2017 2:31 am
Forum: Software
Topic: ideaMaker 3.0-beta Release Note Updated Rev. 3.0.3 2017.11.13
Replies: 109
Views: 2801

Re: ideaMaker 3.0-beta Release Note Updated Rev. 3.0.3 2017.11.13

1340 beta is out here! =) added shortcut keys! >_< (the first what I've detected) and here is some report: - should be great to see hints for commands with shortcut keys(look at my screenshot pls) scr8765.png - something strange appears after right-mouse click on buttons panel.. oh, I see!.. it's o...

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