Search found 3344 matches

by Vicky@Raise3D
Wed Apr 25, 2018 9:44 am
Forum: General
Topic: Filament Run-out Sensor Shipping Delay
Replies: 7
Views: 149

Re: Filament Run-out Sensor Shipping Delay

Is there any info for european customers like "europeans will be served 2 weeks later because stuff has to be shipped to europe first" or something? Just asking because I've not received both thermal protector and Filament Run-out Sensor yet... The delay is not only for US, but global. Pa...
by Vicky@Raise3D
Wed Apr 25, 2018 8:36 am
Forum: Software
Topic: IdeaMaker UI question. When print is finished.
Replies: 3
Views: 39

Re: IdeaMaker UI question. When print is finished.

We are considering to remove this two buttons from remote control but add "confirm remove" there, so that workflow can be more smooth.
by Vicky@Raise3D
Wed Apr 25, 2018 7:22 am
Forum: Software
Topic: IdeaMaker UI question. When print is finished.
Replies: 3
Views: 39

Re: IdeaMaker UI question. When print is finished.

After you removing model from bed and pressing Done from screen, theses two buttons can work from remote control side.
by Vicky@Raise3D
Wed Apr 25, 2018 7:14 am
Forum: General
Topic: Just Released N2 Pro
Replies: 112
Views: 3818

Re: Just Released N2 Pro

Now Ultimaker S5 show all the details and I will say that Pro2 Plus seem like a better value on the paper. They are almost same price USD5,999 (r) vs USD5,995 (u), different build volume 280x305x605 (r) vs 330x240x300mm (u) Ultimaker S5 come with various swap-able print heads and 2 types of print b...
by Vicky@Raise3D
Wed Apr 25, 2018 3:42 am
Forum: Hardware
Topic: X axis shifting
Replies: 1
Views: 19

Re: X axis shifting

If the problem only focus on X side, it is more likely the driver or the mechanical parts.
Please shoot a support ticket to us: help.raise3d.com.
by Vicky@Raise3D
Tue Apr 24, 2018 3:48 am
Forum: Software
Topic: Strange habit with BRIM
Replies: 32
Views: 918

Re: Strange habit with BRIM

Windows 7 64bit. Unfortunately i can´t send you a PM. I can´t find the Option. Shoot a PM to you. If you cannot read or find, please advise. I'd like to have it too. Having problems with this stutter, switched back to cura for some time, until this was fixed. But i need to go back to ideamaker! Min...
by Vicky@Raise3D
Tue Apr 24, 2018 2:24 am
Forum: Hardware
Topic: no networking all of a sudden
Replies: 19
Views: 626

Re: no networking all of a sudden

Would you like to share the origin link of the thread or the ticket number of your case to let me check more details about your problem? My ticket number is 1576. I have been going back and forth with Raise3D staff for close to a year trying to get both of my brand new N2 Plus printers to connect o...
by Vicky@Raise3D
Tue Apr 24, 2018 2:20 am
Forum: General
Topic: Filament Run-out Sensor Shipping Delay
Replies: 7
Views: 149

Re: Filament Run-out Sensor Shipping Delay

I recieved both items today, it is just the run-out sensor that is defective and not the overrun protection, correct? Also, are there instructions for the overrun protection installation? Thank You for the update. Attached the instruction of thermal protector for you. https://www.raise3d.com/pages/...
by Vicky@Raise3D
Tue Apr 24, 2018 12:09 am
Forum: General
Topic: Filament Run-out Sensor Shipping Delay
Replies: 7
Views: 149

Re: Filament Run-out Sensor Shipping Delay

DragonXtreme wrote:Well that sucks. I was told that the over run protection would be shipped with my order for the run-out sensor, is this still the case as I am still showing unfulfilled on my ship status from March 8th?


Please shoot a mail to support@raise3d.com with your order number. I will help check.
by Vicky@Raise3D
Mon Apr 23, 2018 2:12 pm
Forum: Hardware
Topic: N2 Touchscreen not reacting to touch on it's left side
Replies: 1
Views: 30

Re: N2 Touchscreen not reacting to touch on it's left side

Have you ever tried with wired mouse to control the unresponsed areas? Or remote control from ideaMaker to confirm whether the functions of those unresponsed areas can still work or not.
And please shoot a support ticks to to us: help. raise3d.com
by Vicky@Raise3D
Mon Apr 23, 2018 8:16 am
Forum: Printing Settings
Topic: Wipe Wall and Nozzle Temp Settings
Replies: 3
Views: 69

Re: Wipe Wall and Nozzle Temp Settings

If you have edited the slicing settings for temperature list under Advanced for some height, it will be always there, unless you change Printer and Filament Type. For turn off the WipeWall, it is not unticking the WipeWall for some height. But tick Enable WipeWall for the height you need WipeWall un...
by Vicky@Raise3D
Mon Apr 23, 2018 8:06 am
Forum: Hardware
Topic: Filament Run-out Sensor Add-on
Replies: 37
Views: 1567

Re: Filament Run-out Sensor Add-on

For the Filament Run-out Sensor's shipping and installation guide, please check with the following link:
viewtopic.php?f=2&t=7462
by Vicky@Raise3D
Mon Apr 23, 2018 8:05 am
Forum: General
Topic: Filament Run-out Sensor Shipping Delay
Replies: 7
Views: 149

Filament Run-out Sensor Shipping Delay

Dear All, We regret to inform that the first batch of Filament Run-Out Sensors was found defective. We are doing our best efforts to correct the situation with our supplier, but we are afraid it may take up to two additional weeks to sort everything out. For those who had already received their unit...
by Vicky@Raise3D
Mon Apr 23, 2018 3:16 am
Forum: Hardware
Topic: metal rod I dont see in parts list
Replies: 1
Views: 59

Re: metal rod I dont see in parts list

Please shoot a support ticket to us: help.raise3d.com.
If the rod is already bent, it is hard to straighten it back, you may need to consider to replace it to a new one.
by Vicky@Raise3D
Sat Apr 21, 2018 3:42 am
Forum: Printing Settings
Topic: Formfutura settings .... cooperation with Raise3D
Replies: 2
Views: 50

Re: Formfutura settings .... cooperation with Raise3D

Yes, Formfutura has taken participate in Raise3D Open Filament Project.
We are going to have some news about this project during May.
by Vicky@Raise3D
Sat Apr 21, 2018 3:30 am
Forum: Printing Settings
Topic: Print stop with apparently no reason
Replies: 12
Views: 385

Re: Print stop with apparently no reason

stevetriple wrote:
Vicky@Raise3D wrote:
Korni wrote:Oh, Ohh ... sounds not good :-(

I order Pro2 :shock:


The Pro2 series are using upgraded Screen and Screen Logic Board with higher quality.


And what about my problem? Tonight I lost an 8 hours print for this screen freeze issue


Shoot us a support ticket at help.raise3d.com.
by Vicky@Raise3D
Sat Apr 21, 2018 3:26 am
Forum: Feature requests, ideas, wishes
Topic: Adjusting Z height while printing
Replies: 1
Views: 63

Re: Adjusting Z height while printing

Z height? You mean layer height or distance between nozzle and build plate?
by Vicky@Raise3D
Fri Apr 20, 2018 10:46 am
Forum: Printing Settings
Topic: Wipe Wall and Nozzle Temp Settings
Replies: 3
Views: 69

Re: Wipe Wall and Nozzle Temp Settings

Temperature Control List and Per-layer Setting can help.
1.png
2.png
by Vicky@Raise3D
Wed Apr 18, 2018 5:02 am
Forum: General
Topic: Just Released N2 Pro
Replies: 112
Views: 3818

Re: Just Released N2 Pro

I am confused, why would Raise3D be shipping the initial batch Pro2 printers with a bunch of 3d printed parts? I would be very disappointed if I paid $4000 for a professional grade printer to find a bunch of 3d printed upgrades all over the thing? Wouldn't it make more sense to develop the molded p...

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