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by Vicky@Raise3D
Sat Dec 08, 2018 1:31 am
Forum: Pro2 Series
Topic: Can we talk about the Pro2 camera quality?
Replies: 17
Views: 298

Re: Can we talk about the Pro2 camera quality?

the higher resolution will still take more bandwidth of the network When you say 'bandwidth' are you referring to the CPU cycle of the machine? If the cam was broadcasting over wifi as the machine can it wouldn't compete with data to and from the printer when using a USB loaded with the gcode right...
by Vicky@Raise3D
Fri Dec 07, 2018 7:24 pm
Forum: Software
Topic: Ideamaker Cool Down Inactive Extruder Expected Behavior
Replies: 4
Views: 58

Re: Ideamaker Cool Down Inactive Extruder Expected Behavior

Once you got your ticket number, please advise me. Will take a look.
by Vicky@Raise3D
Fri Dec 07, 2018 7:22 pm
Forum: Pro2 Series
Topic: N2 Coupler on Pro2 ?
Replies: 1
Views: 23

Re: N2 Coupler on Pro2 ?

Yes, both are same size.
by Vicky@Raise3D
Fri Dec 07, 2018 12:41 am
Forum: Software
Topic: Ideamaker Cool Down Inactive Extruder Expected Behavior
Replies: 4
Views: 58

Re: Ideamaker Cool Down Inactive Extruder Expected Behavior

Would you mind share the gcode, stl and data file with us?
by Vicky@Raise3D
Thu Dec 06, 2018 8:09 pm
Forum: Printing Settings
Topic: Now Support
Replies: 2
Views: 53

Re: Now Support

Manual support should can help? If I didn't misunderstand you needs?
by Vicky@Raise3D
Thu Dec 06, 2018 8:07 pm
Forum: Pro2 Series
Topic: Dual Extruder Issue Pro2 Plus
Replies: 4
Views: 90

Re: Dual Extruder Issue Pro2 Plus

I would recommend you to enable a skirt around the model, so that the purged filament can be stuck onto the skirt not affecting the actual print.
by Vicky@Raise3D
Thu Dec 06, 2018 8:06 pm
Forum: Printing Settings
Topic: Curling Edge / Warping Pro2
Replies: 3
Views: 63

Re: Curling Edge / Warping Pro2

Which type of filament it is?
Please also double confirm the Z offset of the printer.
https://www.youtube.com/watch?v=WPNr4GzwX9o
by Vicky@Raise3D
Thu Dec 06, 2018 8:04 pm
Forum: Software
Topic: Is IM decimating?
Replies: 6
Views: 126

Re: Is IM decimating?

No rush. Take your time.
by Vicky@Raise3D
Thu Dec 06, 2018 7:39 pm
Forum: Software
Topic: Wipe Tower Not Showing Up In Preview
Replies: 1
Views: 30

Re: Wipe Tower Not Showing Up In Preview

Would you like to share your gcode and idea file? And a picture of the Preview?
by Vicky@Raise3D
Thu Dec 06, 2018 6:45 pm
Forum: Others
Topic: How to print dual color
Replies: 2
Views: 43

Re: How to print dual color

You can use Free Cut in ideaMaker to divide your model to be two parts. And chose each part the nozzle you'd like to print with.
Recommend to use Left nozzle to print the majority parts.
by Vicky@Raise3D
Thu Dec 06, 2018 6:42 pm
Forum: N Series
Topic: Lack of Timely Tech Support -- OFFER TO PAY FOR HELP!
Replies: 5
Views: 106

Re: Lack of Timely Tech Support -- OFFER TO PAY FOR HELP!

Good to know the printer back to work. Thanks for your update.
by Vicky@Raise3D
Thu Dec 06, 2018 4:41 am
Forum: Printing Settings
Topic: Why not two templates for two materials in two nozzles?
Replies: 5
Views: 110

Re: Why not two templates for two materials in two nozzles?

Thanks for your suggestions of Ooze settings. Will forward to software team. For the inconvenance of using override settings, each setting which has been added into override settings, there will have an edit button beside. You can directly go to override settings profile to edit this setting when vi...
by Vicky@Raise3D
Thu Dec 06, 2018 4:37 am
Forum: Software
Topic: Placeholder for extruder used?
Replies: 1
Views: 51

Re: Placeholder for extruder used?

In which part of printing you want to have old_extruder added.
by Vicky@Raise3D
Thu Dec 06, 2018 1:29 am
Forum: Pro2 Series
Topic: The printer stops
Replies: 7
Views: 153

Re: The printer stops

Sorry for late response.
From your log, it shows a timeout for communication.
So the issue should be either loose connection of USB cable or some issue with USB ports on Touchscreen board or Motion board.
by Vicky@Raise3D
Wed Dec 05, 2018 10:24 pm
Forum: Pro2 Series
Topic: Pro2 Temperature Fluctuations/Jams
Replies: 11
Views: 400

Re: Pro2 Temperature Fluctuations/Jams

Looks like you've got loose ribbon cable, or worse case a broken cable.
Please reach to our technicians at http://help.raise3d.com. They will arrange you a fixing kits first to see whether can help the issue or you need other spare parts.
by Vicky@Raise3D
Wed Dec 05, 2018 9:42 pm
Forum: Software
Topic: Software Display Issues
Replies: 4
Views: 78

Re: Software Display Issues

Would you like to take a look the following link to see whether anything similar to your issue:
https://answers.microsoft.com/en-us/win ... 01e2a54d9a
by Vicky@Raise3D
Wed Dec 05, 2018 9:42 pm
Forum: N Series
Topic: Load/Unload timeout setting
Replies: 2
Views: 45

Re: Load/Unload timeout setting

Thanks for your information. We will fix the issue in next version. It should be minute instead of second. For maximum value, we have to set a value for it, but it's just a high limitation, no need to really set anyone's value to be it. We just want to provide wider range for people to try. For disa...
by Vicky@Raise3D
Wed Dec 05, 2018 8:37 pm
Forum: Printing Settings
Topic: Pro2: Printing with support structures disappointing / unacceptable
Replies: 4
Views: 88

Re: Pro2: Printing with support structures disappointing / unacceptable

Thanks for you sharing.
I saw some users do struggle with Polysupport print. If you'd like to share tips here, that will be more than appreciated.
by Vicky@Raise3D
Wed Dec 05, 2018 7:36 pm
Forum: N Series
Topic: Lack of Timely Tech Support -- OFFER TO PAY FOR HELP!
Replies: 5
Views: 106

Re: Lack of Timely Tech Support -- OFFER TO PAY FOR HELP!

Sorry about the troubles brought to you. We will upgrade your ticket to a higher tier tech to follow up.
The higher tier tech will reach to you today.
by Vicky@Raise3D
Wed Dec 05, 2018 12:52 am
Forum: Pro2 Series
Topic: New Firmware Settings - Which is Master?
Replies: 5
Views: 148

Re: New Firmware Settings - Which is Master?

Noren is right. If you enable the settings in ideaMaker, it will use the setting in gcode. Or it will use the ones in touchscreen.

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