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by Vicky@Raise3D
Fri Oct 19, 2018 12:11 am
Forum: Software
Topic: Support
Replies: 10
Views: 170

Re: Support

I guess you are mentioning the options Raft with Skirt and Raft with Brim for Platform Addition, so that you can have a skirt or brim structure with the Raft and you can choose the nozzle for printing Skirt and Brim, so that you can use that to purge the other nozzle. May I know the benefits of conc...
by Vicky@Raise3D
Thu Oct 18, 2018 11:50 pm
Forum: Pro2 Series
Topic: nozzle heads not switching
Replies: 3
Views: 14

Re: nozzle heads not switching

Please reach to our technicians at http://help.raise3d.com. We may need you to get a beta version firmware to run some tests to see whether it helps or it is due to hardware issues.
by Vicky@Raise3D
Thu Oct 18, 2018 11:49 pm
Forum: Pro2 Series
Topic: Right Extruder Printing
Replies: 7
Views: 314

Re: Right Extruder Printing

We are having the same issue... we cannot lower the right nozzle, but unlike @dinogal, unloading and loading filament still does not lower the right nozzle nor raise the left nozzle. Anything we try, we cant get the left nozzle to raise and the right nozzle to lower. So, its impossible to set the r...
by Vicky@Raise3D
Thu Oct 18, 2018 11:46 pm
Forum: Pro2 Series
Topic: Pro2 Temperature Fluctuations/Jams
Replies: 5
Views: 28

Re: Pro2 Temperature Fluctuations/Jams

Mattrick2oo3 wrote:And why does it take almost an entire day for the posts to show up on this forum?


Because all the new posts will go to manual review to get approved to verify whether it is not from any spam account. Normally the process takes 2-3 working days to go through all the new posts.
by Vicky@Raise3D
Thu Oct 18, 2018 11:44 pm
Forum: Pro2 Series
Topic: Pro2 Temperature Fluctuations/Jams
Replies: 5
Views: 28

Re: Pro2 Temperature Fluctuations/Jams

I'm still wondering whether the issue is related to bad ribbon cable or maybe it is just related loose connection. You may can consider to open a support ticket to reach to our technicians and give them all the information related to your issue to diagnose and ask for a modification ribbon cable fix...
by Vicky@Raise3D
Thu Oct 18, 2018 11:31 pm
Forum: Hardware
Topic: N2 Stopping Mid Print, Serial Error After Restart
Replies: 3
Views: 24

Re: N2 Stopping Mid Print, Serial Error After Restart

Might be some issue related to touchscreen. Would you like to open a support ticket to contact our technicians at http://help.raise3d.com?
by Vicky@Raise3D
Thu Oct 18, 2018 10:56 pm
Forum: Hardware
Topic: Heaters not working. New cartridges & thermistors
Replies: 1
Views: 6

Re: Heaters not working. New cartridges & thermistors

Whether the ribbon cable and the black 3-pin cable at extruder board and motion controller board are connected properly?
by Vicky@Raise3D
Thu Oct 18, 2018 10:55 pm
Forum: Pro2 Series
Topic: nozzle heads not switching
Replies: 3
Views: 14

Re: nozzle heads not switching

Have you set the nozzle temperature for right side and wait until it reaches to over 180C?
Does the Load and Unload function work for right nozzle?
by Vicky@Raise3D
Thu Oct 18, 2018 10:50 pm
Forum: Software
Topic: Extrusion multiprer
Replies: 1
Views: 19

Re: Extrusion multiprer

There are only extruder width under Extruder and Flowrate under Filament Settings in ideaMaker.
by Vicky@Raise3D
Thu Oct 18, 2018 10:38 pm
Forum: Pro2 Series
Topic: Change XYZ Home Position
Replies: 7
Views: 170

Re: Change XYZ Home Position

Because of the modification, you don't want the extruder to go the actual home position any more? It will be hard to guarantee the repeated positioning precision if the directions are not going to be reset to be 0 any more. Shelton's concern is able to be solved by editing global offset, but after p...
by Vicky@Raise3D
Thu Oct 18, 2018 9:04 pm
Forum: Software
Topic: Preheat from Computer in Ideamaker
Replies: 8
Views: 66

Re: Preheat from Computer in Ideamaker

We have already added support for 3DConnexion mouse into developing list and started testing and developing features for it already.
by Vicky@Raise3D
Wed Oct 17, 2018 11:39 pm
Forum: Software
Topic: Support
Replies: 10
Views: 170

Re: Support

Having number line option for Wipe Wall in Pre-Layer settings doesn't make sense. Normally it will be more likely to choose enable Wipe Wall or disable Wipe Wall from some height instead of having 2 shells of Wipe Wall from some height then starting with 5 shells of Wipe Wall from some layers after....
by Vicky@Raise3D
Wed Oct 17, 2018 11:29 pm
Forum: Pro2 Series
Topic: Change XYZ Home Position
Replies: 7
Views: 170

Re: Change XYZ Home Position

I didn't fully get your point. May I double ask the reason why you want the extruder to move to a few distance away from original point? What does level the Z axis mean?
by Vicky@Raise3D
Wed Oct 17, 2018 11:25 pm
Forum: N Series
Topic: N1 Cable Chain Mod
Replies: 4
Views: 30

Re: N1 Cable Chain Mod

It will be better that you can find some tape or some mesh or sleeves to cover your ribbon cable in case the cable being damaged during using.
by Vicky@Raise3D
Wed Oct 17, 2018 11:14 pm
Forum: Printing Settings
Topic: Bed level in front lower than back
Replies: 3
Views: 36

Re: Bed level in front lower than back

You can run test print first to see whether your bed levelness is under good condition or not.
If not, you can start 4 corner calibration.
You can reach to our technicians at http://help.raise3d.com for more details.
by Vicky@Raise3D
Wed Oct 17, 2018 10:47 pm
Forum: Pro2 Series
Topic: Pro2 Temperature Fluctuations/Jams
Replies: 5
Views: 28

Re: Pro2 Temperature Fluctuations/Jams

If heat the nozzles and move the extruder around manually, whether the nozzle temperature will change?
Have you ever tried with reconnect the 14 pin cable on both extruder board and motion controller board sides to see whether the issue has been solved or not?
by Vicky@Raise3D
Wed Oct 17, 2018 10:03 pm
Forum: Software
Topic: Touchscreen Firmware 1.0.0 Release Note 2018.8.31
Replies: 20
Views: 1030

Re: Touchscreen Firmware 1.0.0 Release Note 2018.8.31

Thanks for your update and suggestions.
by Vicky@Raise3D
Wed Oct 17, 2018 10:01 pm
Forum: Hardware
Topic: N2 Stopping Mid Print, Serial Error After Restart
Replies: 3
Views: 24

Re: N2 Stopping Mid Print, Serial Error After Restart

Whether your screen was controllable by touching at that moment?
by Vicky@Raise3D
Wed Oct 17, 2018 9:36 pm
Forum: Software
Topic: Nozzle temperature more than 210 degree
Replies: 1
Views: 14

Re: Nozzle temperature more than 210 degree

The limitation for nozzle temperature is 310 degree. 215 to 220 should be able to be input into nozzle temperature.
You cannot input any value over 210 or you are not able to input any value for nozzle temperature?
by Vicky@Raise3D
Wed Oct 17, 2018 9:32 pm
Forum: General
Topic: Filament Run-out Sensor Installation PROBLEM
Replies: 2
Views: 31

Re: Filament Run-out Sensor Installation PROBLEM

Would you like to share a picture of your wiring on motion controller board?

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