Search found 4274 matches

by Vicky@Raise3D
Tue Oct 16, 2018 7:13 pm
Forum: N Series
Topic: Filament jamming
Replies: 1
Views: 14

Re: Filament jamming

Do you mean you have seen nozzle temperature suddenly goes to lower temperature during loading or printing? And back to high value later? Have you checked your wiring of thmocoupler and ribbon cable before? Is your printer a dual-extruder one? Does the right nozzle also have the similar temperature ...
by Vicky@Raise3D
Tue Oct 16, 2018 7:03 pm
Forum: Printing Settings
Topic: Idea Maker Wont Set PETG (L) abnd PVA (R) dual extrusion with right Settings. Its setting the PVA way to hot so jamming
Replies: 4
Views: 37

Re: Idea Maker Wont Set PETG (L) abnd PVA (R) dual extrusion with right Settings. Its setting the PVA way to hot so jamm

You need to go to check the PVA settings under Filament Settings.
If you see settings in your advanced settings are grey out, it might be due to the overriding settings under Filament Settings have been enabled.
by Vicky@Raise3D
Tue Oct 16, 2018 6:51 pm
Forum: Printing Settings
Topic: Bed level in front lower than back
Replies: 1
Views: 19

Re: Bed level in front lower than back

Normally we only recommend level the bed of Pro2 series from four corners.
by Vicky@Raise3D
Tue Oct 16, 2018 6:49 pm
Forum: Hardware
Topic: Instructions for N-series camera confusing or wrong
Replies: 12
Views: 450

Re: Instructions for N-series camera confusing or wrong

My camera upgrade for N2 also just arrived and does not include the tape and has the cable already installed with the lens cover able to be removed without opening it. I guess I'll go out and get some mounting tape :| Step 7 for the wiring was also somewhat confusing. The first two images make it l...
by Vicky@Raise3D
Tue Oct 16, 2018 6:45 pm
Forum: Software
Topic: Inefficient extruder motion in IdeaMaker
Replies: 3
Views: 300

Re: Inefficient extruder motion in IdeaMaker

You want to add circular to be infill type for ideaMaker?
by Vicky@Raise3D
Tue Oct 16, 2018 6:41 pm
Forum: Printing Settings
Topic: Bed leveling PRO PLUS 2 test or reference points
Replies: 8
Views: 42

Re: Bed leveling PRO PLUS 2 test or reference points

You mean the homing position in XY directions? Or the positions you need to check the bed leveling?
by Vicky@Raise3D
Tue Oct 16, 2018 6:26 pm
Forum: Software
Topic: Touchscreen Firmware 1.0.0 Release Note 2018.8.31
Replies: 18
Views: 970

Re: Touchscreen Firmware 1.0.0 Release Note 2018.8.31

Will inform the technicians to follow up.
by Vicky@Raise3D
Tue Oct 16, 2018 6:22 pm
Forum: Printing Settings
Topic: Bed leveling PRO PLUS 2 test or reference points
Replies: 8
Views: 42

Re: Bed leveling PRO PLUS 2 test or reference points

Attached the sliced files for you we use in factory to check the levelness of Pro2.
Pro2 Leveling Calibration.rar
(43.45 KiB) Downloaded 5 times
by Vicky@Raise3D
Tue Oct 16, 2018 6:16 pm
Forum: Hardware
Topic: Pro2 case fan doesn't work
Replies: 6
Views: 52

Re: Pro2 case fan doesn't work

Should be just by coincidence. Should be broken terminals, as air filter fan, motion controller board fan and LED strip are using the terminals which won't be able to be controlled by firmware.
by Vicky@Raise3D
Tue Oct 16, 2018 5:39 pm
Forum: Software
Topic: Preheat from Computer in Ideamaker
Replies: 4
Views: 37

Re: Preheat from Computer in Ideamaker

Does setting the nozzle temperature remotely meet your needs or not?
Or what about disable cooling down after load/unload?
by Vicky@Raise3D
Mon Oct 15, 2018 9:12 pm
Forum: Software
Topic: Support
Replies: 3
Views: 138

Re: Support

You can change Wipe Wall settings by height under Pre-layer settings. It will be easier for you to adjust it on touchscreen. There is an option under Settings -> More Settings -> Advanced Settings -> Lower the bed to defined height. For the shell issue, would you like to give more files and pictures...
by Vicky@Raise3D
Mon Oct 15, 2018 9:06 pm
Forum: Hardware
Topic: Extruder Jam and stuck fillament Pro2
Replies: 46
Views: 2396

Re: Extruder Jam and stuck fillament Pro2

RAISE3D I have the same exactly issue and is so really annoying. Please let us know if you are working to solve this issue due to apparently is a design problem. I would be able to buy another "feeding system" but you need completely make sure that it would solve the problem. Really the m...
by Vicky@Raise3D
Mon Oct 15, 2018 9:02 pm
Forum: Hardware
Topic: Filliment Compatability
Replies: 7
Views: 105

Re: Filliment Compatability

Would you like to double confirm the height of left and right nozzle tip?
You can find out the calibration steps inside the installation instruction in this page:
https://www.raise3d.com/collections/pro ... inter-only
by Vicky@Raise3D
Mon Oct 15, 2018 8:50 pm
Forum: Pro2 Series
Topic: filament stuck on right tube
Replies: 5
Views: 131

Re: filament stuck on right tube

Everything else above nozzle are all clear to pass through? Are you able to remove the nozzle or not?
by Vicky@Raise3D
Mon Oct 15, 2018 8:20 pm
Forum: General
Topic: BOARD ERROR
Replies: 1
Views: 41

Re: BOARD ERROR

Probably thermocoupler or extruder ribbon cable loose connection at terminals, both are at extruder board. Please power off and make sure all the cables on extruder board are well connected.
by Vicky@Raise3D
Mon Oct 15, 2018 8:18 pm
Forum: Pro2 Series
Topic: Bed Height Adjustment Screw Slop
Replies: 6
Views: 90

Re: Bed Height Adjustment Screw Slop

Would you like take a video to show us what's going on and share it with our technicians to double confirm whether it is due to some hardware issues?
by Vicky@Raise3D
Mon Oct 15, 2018 6:08 pm
Forum: Hardware
Topic: Pro2 case fan doesn't work
Replies: 6
Views: 52

Re: Pro2 case fan doesn't work

Would you like to open a support ticket at http://help.raise3d.com to contact our technicians?
I guess there should be loose connection or bad terminal on your motion controller board. You may need to open the electronic box to check.
by Vicky@Raise3D
Mon Oct 15, 2018 5:52 pm
Forum: Software
Topic: XY Compensation Calibration
Replies: 10
Views: 1637

Re: XY Compensation Calibration

Contours and holes compensations have been added into developing list already. You may can see them in next version of ideaMaker.
by Vicky@Raise3D
Mon Oct 15, 2018 5:51 pm
Forum: Software
Topic: How to compensate material shrink?
Replies: 6
Views: 213

Re: How to compensate material shrink?

I want to compensate for material shrinkage also with ABS. Every other software I've used has this as a percentage that you can adjust. Simplify3D has this as well as a hole size calibration. The only thing I've seen that you can do to adjust for shrinkage with Ideamaker is the flowrate from what I...
by Vicky@Raise3D
Mon Oct 15, 2018 5:43 pm
Forum: Hardware
Topic: Pro2 case fan doesn't work
Replies: 6
Views: 52

Re: Pro2 case fan doesn't work

Does the LED at the top of the printer work or not?

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