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by Vicky@Raise3D
Thu Jan 18, 2018 8:36 am
Forum: Others
Topic: Does not flow well
Replies: 2
Views: 33

Re: Does not flow well

Do a unclogging first with the metal rod. https://www.youtube.com/watch?v=o-3GuO_eiRA If still not good, then may need to take everything of the hotend apart, burn or bake it to melt the filament inside and then install back to check whether it improves. Watch out the thorat tube, it is very easy to...
by Vicky@Raise3D
Thu Jan 18, 2018 7:42 am
Forum: Printing Settings
Topic: Edit support in slicing template?
Replies: 4
Views: 39

Re: Edit support in slicing template?

The pillar size set under Advanced will only take effect when the support type being set to be Pillar type. The Manual support is also the same type as Pillar type. If you set support type to be Pillar under Advanced, you should can get the same result as Manual support with the same settings If pos...
by Vicky@Raise3D
Thu Jan 18, 2018 7:11 am
Forum: Software
Topic: Pause at Height Simple Question
Replies: 19
Views: 371

Re: Pause at Height Simple Question

We think calculating by layer is a little bit more confusing than by mm. Since as long as you have changed any settings about layer height, no matter for the first layer or the other layers or layer height in per-layer or per-group settings, the real height carrying out the pause operation will chan...
by Vicky@Raise3D
Thu Jan 18, 2018 7:07 am
Forum: General
Topic: Overhang Improvements
Replies: 5
Views: 168

Re: Overhang Improvements

Only change the layer quantity from 5 to 2? But no other parameter?
by Vicky@Raise3D
Thu Jan 18, 2018 6:57 am
Forum: Software
Topic: print order per layer
Replies: 9
Views: 110

Re: print order per layer

So this is another request aside of print order?
1. Print one feature with all shells then move to the next to avoid unnecessary travel
2. Alternate Extra Wall
by Vicky@Raise3D
Wed Jan 17, 2018 9:53 am
Forum: Printing Settings
Topic: Edit support in slicing template?
Replies: 4
Views: 39

Re: Edit support in slicing template?

I'm so sorry, but you cannot edit the support generating section manually with auto support. BTW, I'm more curious about the reason why the manual support does not work well for you. You were using Create Auto Supports with Manual Support enabled, right? But the front side don't create a continuous ...
by Vicky@Raise3D
Wed Jan 17, 2018 9:46 am
Forum: Hardware
Topic: Reclaim lost build area
Replies: 5
Views: 58

Re: Reclaim lost build area

Raise3D Team, I found out today (after many nozzle crashes & horrible noises over the past few weeks) that the binder clips encroach on the effective build area of the machine. I printed a 265mm x 265mm test square (centered to the 305mm x 305mm build area, giving 20mm clearance all around) to ...
by Vicky@Raise3D
Wed Jan 17, 2018 8:34 am
Forum: Hardware
Topic: right feed motor is extremely hot even after being idle for several days
Replies: 11
Views: 102

Re: right feed motor is extremely hot even after being idle for several days

The previous firmware 1.1.6 with problem was also downloaded from website? The official 1.1.6 dual?
by Vicky@Raise3D
Wed Jan 17, 2018 7:59 am
Forum: Hardware
Topic: right feed motor is extremely hot even after being idle for several days
Replies: 11
Views: 102

Re: right feed motor is extremely hot even after being idle for several days

And the driver has also been replaced now? What about new firmware with old driver, will it trigger the problem again?
by Vicky@Raise3D
Wed Jan 17, 2018 7:43 am
Forum: Hardware
Topic: right feed motor is extremely hot even after being idle for several days
Replies: 11
Views: 102

Re: right feed motor is extremely hot even after being idle for several days

Which version did you use before? The official version 1.1.6 as well?
by Vicky@Raise3D
Wed Jan 17, 2018 6:39 am
Forum: General
Topic: Raft Problems
Replies: 5
Views: 150

Re: Raft Problems

Have you pause this project in the mid?
Have you checked the height of the two nozzles? The right one seems a little lower than the left side one, which may cause nozzle striking.
If you feel any abnormal of your mechanical system, please shoot us a support ticket.
by Vicky@Raise3D
Wed Jan 17, 2018 6:22 am
Forum: Software
Topic: print order per layer
Replies: 9
Views: 110

Re: print order per layer

Would you like to advise the full name of this option in Cura? We will take a look.
by Vicky@Raise3D
Wed Jan 17, 2018 6:03 am
Forum: Software
Topic: Pause at Height Simple Question
Replies: 19
Views: 371

Re: Pause at Height Simple Question

We have left a message below the Pause at Height setting section. If you think the expression of this is not clear to be understand, please advise.
2.png
by Vicky@Raise3D
Wed Jan 17, 2018 5:36 am
Forum: Software
Topic: Recompiling firmware to adjust bed size
Replies: 11
Views: 180

Re: Recompiling firmware to adjust bed size

1.png
1.png (7.13 KiB) Viewed 18 times

Should be like this.
Or you export the serial log of your machine, we can help check how many nozzles has the printer detects.
by Vicky@Raise3D
Wed Jan 17, 2018 3:27 am
Forum: Hardware
Topic: Dual N2 with Right extruder removed - load single or dual firmware?
Replies: 2
Views: 26

Re: Dual N2 with Right extruder removed - load single or dual firmware?

The difference between single and dual firmware is whether detecting the right side temperature or not. If you want to keep the right side thermocouple, then dual firmware. If you want to remove the right side thermocouple, then single firmware. And you will lose the heating function for right side ...
by Vicky@Raise3D
Wed Jan 17, 2018 3:04 am
Forum: Hardware
Topic: Sudden Death of N2 - Support assistance requested
Replies: 11
Views: 89

Re: Sudden Death of N2 - Support assistance requested

Please check whether the incoming of the power socket is proper. If so, please confirm whether the LED strips and cooling fans are working or not. Please shoot a help ticket to us or give us a call at working hour. We will reach to you as soon as possible. http://help.raise3d.com/helpdesk Telephone:...
by Vicky@Raise3D
Wed Jan 17, 2018 2:30 am
Forum: User's Gallery
Topic: Mazinger Z
Replies: 1
Views: 62

Re: Mazinger Z

Heard that the new movie will be released this year?
by Vicky@Raise3D
Wed Jan 17, 2018 2:03 am
Forum: Hardware
Topic: right feed motor is extremely hot even after being idle for several days
Replies: 11
Views: 102

Re: right feed motor is extremely hot even after being idle for several days

Would you like to advise more details about the bug in firmware?
So you have replaced the driver, but not fix the problem? And did some mods in firmware?
by Vicky@Raise3D
Tue Jan 16, 2018 6:38 am
Forum: Software
Topic: Is there a way to send G-code manually in ideamaker
Replies: 2
Views: 33

Re: Is there a way to send G-code manually in ideamaker

Currently no, it is under developing now.

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