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by Vicky@Raise3D
Sat Jul 21, 2018 1:49 am
Forum: Software
Topic: Display problem with Ubuntu 16.04 and ideaMaker 3.1.7 64-bit
Replies: 3
Views: 38

Re: Display problem with Ubuntu 16.04 and ideaMaker 3.1.7 64-bit

Would you like to advise the following information:
1. The type of your GPU
2. Resolution of your monitor
3. Version number of your Ubuntu system
by Vicky@Raise3D
Sat Jul 21, 2018 12:13 am
Forum: Hardware
Topic: N2 Touchscreen not reacting to touch on it's left side
Replies: 3
Views: 266

Re: N2 Touchscreen not reacting to touch on it's left side

It might be highly likely some hardware issue for the touching function. Which means it is still a broken screen.
by Vicky@Raise3D
Sat Jul 21, 2018 12:10 am
Forum: General
Topic: Temperature always on
Replies: 1
Views: 36

Re: Temperature always on

Will it be a little dangerous that if people forget to start a new print after one print done, and let the heating components stay at high temperature for very long time, like several days?
by Vicky@Raise3D
Sat Jul 21, 2018 12:06 am
Forum: Software
Topic: Z-hop before printing next layer - with random layer start point
Replies: 1
Views: 12

Re: Z-hop before printing next layer - with random layer start point

We don't have similar function currently in ideaMaker now.
by Vicky@Raise3D
Fri Jul 20, 2018 11:56 pm
Forum: General
Topic: Stops extruding after first Shell
Replies: 27
Views: 2263

Re: Stops extruding after first Shell

Do you mean that you can push out the filament to continue extruding easily after no extruding?
Which means either the gear is too far to bearing or the teeth of gear is washed.
by Vicky@Raise3D
Fri Jul 20, 2018 11:52 pm
Forum: Pro2 Series
Topic: Filament change very difficult, tips?
Replies: 7
Views: 64

Re: Filament change very difficult, tips?

May I ask a picture of your tubes?
by Vicky@Raise3D
Fri Jul 20, 2018 11:34 pm
Forum: Pro2 Series
Topic: Nozzle use on touch screen
Replies: 8
Views: 135

Re: Nozzle use on touch screen

"Active" means whether the part of the print goes out properly?
by Vicky@Raise3D
Fri Jul 20, 2018 11:30 pm
Forum: Hardware
Topic: Replacement Board, Serial Error: No Such Device or Adress
Replies: 5
Views: 116

Re: Replacement Board, Serial Error: No Such Device or Adress

The old board with drivers can work without error? And all 5 directions can be controlled by screen properly?
Then might be something wrong with the new board.
by Vicky@Raise3D
Fri Jul 20, 2018 11:11 pm
Forum: General
Topic: Y noise
Replies: 1
Views: 38

Re: Y noise

SuperLube with PTFE type will be more recommended.
by Vicky@Raise3D
Fri Jul 20, 2018 11:08 pm
Forum: Software
Topic: Ideamaker wipe tower coordinates
Replies: 3
Views: 40

Re: Ideamaker wipe tower coordinates

1.png
4.png
3.png
2.png
by Vicky@Raise3D
Fri Jul 20, 2018 10:56 pm
Forum: General
Topic: Bad quality of impression in some areas and noise
Replies: 9
Views: 223

Re: Bad quality of impression in some areas and noise

I will suggest you to try to calibrate the bed levelness until it fit 0.2mm feeler gauge.

Attached one 0.05mm layer height print test for you.
by Vicky@Raise3D
Fri Jul 20, 2018 10:10 pm
Forum: Software
Topic: Stop heating unused extruder on Pro2
Replies: 3
Views: 34

Re: Stop heating unused extruder on Pro2

As far as I known, we don't move the feeding gear backward when nozzle jog up. It is not the same as nozzle retraction, as when nozzle retraction, the nozzle does not always move up/
by Vicky@Raise3D
Fri Jul 20, 2018 9:55 pm
Forum: Printing Settings
Topic: Retraction Settings?
Replies: 3
Views: 44

Re: Retraction Settings?

I will suggestion to increase once a little bit, like 5-10% more than last try to see whether it helps.
by Vicky@Raise3D
Fri Jul 20, 2018 9:40 pm
Forum: Software
Topic: Trying to add new filament to IdeaMaker
Replies: 3
Views: 44

Re: Trying to add new filament to IdeaMaker

That's true. As the scroll bars in Windows are more obvious to be seen compared with Mac
by Vicky@Raise3D
Fri Jul 20, 2018 8:09 am
Forum: Software
Topic: Gcode preview looks wrong in Ubuntu
Replies: 13
Views: 2915

Re: Gcode preview looks wrong in Ubuntu

Would you like to advise the following information:
1. The type of your GPU
2. Resolution of your monitor
3. Version number of your Ubuntu system
by Vicky@Raise3D
Fri Jul 20, 2018 6:57 am
Forum: Hardware
Topic: Hardened nozzle 0.4 mm
Replies: 2
Views: 54

Re: Hardened nozzle 0.4 mm

Shoot an email to sales@raise3d.com. Our sales team will try their best to help.
by Vicky@Raise3D
Fri Jul 20, 2018 6:51 am
Forum: General
Topic: printer only prints on lower left corner help!!!
Replies: 2
Views: 66

Re: printer only prints on lower left corner help!!!

Manual control for X direction on screen doesn't too? But Y direction works fine?
If so, would you like ask you to try swap the stepper drivers to see the difference.
by Vicky@Raise3D
Fri Jul 20, 2018 6:40 am
Forum: Software
Topic: IM filament management
Replies: 1
Views: 21

Re: IM filament management

Which version of ideaMaker you are currently using? As far as I known, we nearly should have some crash bugs but not sure whether they are the same as yours.
Have you ever tried Create or Duplicate buttons to create a new template based on old template? Do these buttons cause crash as well?
by Vicky@Raise3D
Fri Jul 20, 2018 6:38 am
Forum: Hardware
Topic: Error: thermal runaway... Now both extruders unresponsive
Replies: 10
Views: 359

Re: Error: thermal runaway... Now both extruders unresponsive

Check with the support team whether your printer is still under warranty or not first. They will help figure out a way for you to get the parts.
by Vicky@Raise3D
Fri Jul 20, 2018 6:35 am
Forum: Pro2 Series
Topic: Cold nozzles reading 240° C
Replies: 14
Views: 232

Re: Cold nozzles reading 240° C

Have you tried heat the nozzle then move the extruder manually around and check whether the temperature on screen jumps or not during moving?

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