Search found 3727 matches

by Vicky@Raise3D
Thu Jul 19, 2018 4:43 am
Forum: Hardware
Topic: N2 Touchscreen not reacting to touch on it's left side
Replies: 6
Views: 60

Re: N2 Touchscreen not reacting to touch on it's left side

Hello, same problem in the center at the bottom of the touchscreen on my N2 since 2 weeks... My N2 is more recent than my N2+, my N2+ doesn't have the reset button and the N2 have the reset button. But only the N2 touchscreen doesn't work anymore. After resetting, it still doesn't work. The printer...
by Vicky@Raise3D
Thu Jul 19, 2018 4:30 am
Forum: Feature requests, ideas, wishes
Topic: Layer Alignment
Replies: 3
Views: 49

Re: Layer Alignment

Do you have needs for both top and bottom solid infill layers or only for infill structures inside model?
by Vicky@Raise3D
Thu Jul 19, 2018 3:01 am
Forum: General
Topic: Bad quality of impression in some areas and noise
Replies: 6
Views: 172

Re: Bad quality of impression in some areas and noise

The noise sounds abnormal. Would you like to run a test printing which is sliced by us?
20mm_Calibration_Box.rar
(52.38 KiB) Downloaded 1 time
by Vicky@Raise3D
Thu Jul 19, 2018 2:51 am
Forum: Hardware
Topic: Error: thermal runaway... Now both extruders unresponsive
Replies: 9
Views: 328

Re: Error: thermal runaway... Now both extruders unresponsive

If the technicians figure out you have a defective ribbon cable, it is better to stop using the printer until the issue getting fixed. Or wrong temperature feedback may cause overheating.
by Vicky@Raise3D
Thu Jul 19, 2018 2:49 am
Forum: Software
Topic: [FEATURE REQUEST] Global Speed Multiplier
Replies: 1
Views: 12

Re: [FEATURE REQUEST] Global Speed Multiplier

Actually the feedrate on screen is almost the same as what you are asking for.
by Vicky@Raise3D
Wed Jul 18, 2018 11:54 pm
Forum: Software
Topic: Spiral Vase - Sphere Printing
Replies: 1
Views: 33

Re: Spiral Vase - Sphere Printing

Would you like to share the origin STL file here?
by Vicky@Raise3D
Wed Jul 18, 2018 6:00 pm
Forum: Printing Settings
Topic: R3D Premium PLA Art White vs. White
Replies: 1
Views: 49

Re: R3D Premium PLA Art White vs. White

Have you tried to print with a little bit higher temperature? Like 5-10 degree higher than premium.
by Vicky@Raise3D
Wed Jul 18, 2018 3:18 am
Forum: General
Topic: Stops extruding after first Shell
Replies: 24
Views: 2212

Re: Stops extruding after first Shell

Move the extruder around or sway the cable chain gently to check whether temperature on screen changes a lot or not.
by Vicky@Raise3D
Wed Jul 18, 2018 3:17 am
Forum: Feature requests, ideas, wishes
Topic: Layer Alignment
Replies: 3
Views: 49

Re: Layer Alignment

Is it like the Interlaced Support Infill Angle for Support structure under Support tab?
by Vicky@Raise3D
Wed Jul 18, 2018 3:10 am
Forum: Software
Topic: F100 firmware update
Replies: 1
Views: 60

Re: F100 firmware update

Only version 1.X of ideaMaker can support F series printer.
The firmware attached in the link you wrote is the latest version we can find in our system for F series.
For firmware update for F series, you need to connect the printer with your computer via USB cable and update firmware from ideaMaker.
by Vicky@Raise3D
Wed Jul 18, 2018 1:25 am
Forum: General
Topic: Pro 2 Plus extruder jams.
Replies: 24
Views: 543

Re: Pro 2 Plus extruder jams.

Sometimes filament stuck inside extruder may due to that there has jam below extruder, such as in hot-end, PTFE tube, then the new filament cannot move in any more. For any jam, we will recommend to contact Raise3D support to figure out the origin jam is at which height first, remove the jam comple...
by Vicky@Raise3D
Tue Jul 17, 2018 10:28 pm
Forum: Software
Topic: Ideamaker 3.1.7 Impossible to print with raft
Replies: 3
Views: 106

Re: Ideamaker 3.1.7 Impossible to print with raft

I sliced a cube for your with Raft enabled in ideaMaker 3.1.7. Print the first several layers to see whether the Raft has been printed properly. If so, import the .data file attached together into ideaMaker as a new slicing profile. And slice a model with this profile to see whether you can get Raft...
by Vicky@Raise3D
Tue Jul 17, 2018 10:21 pm
Forum: Hardware
Topic: How to pack N2 Dual for Transport to servicing
Replies: 5
Views: 117

Re: How to pack N2 Dual for Transport to servicing

Please contact the support team you are currently working with. The Z axis clamps are used for locking the Z axis to avoid build plate moving during shipping.
by Vicky@Raise3D
Tue Jul 17, 2018 6:33 am
Forum: Pro2 Series
Topic: Cold nozzles reading 240° C
Replies: 12
Views: 211

Re: Cold nozzles reading 240° C

Have the same problem from time to time. Please Raise what cable can make the Problem? The colorful cable with large white 14pin plug is the ribbon cable. Note: If any user find any abnormal temperature reading, please do not use the heating function until the issue being fixed. Or it may cause ove...
by Vicky@Raise3D
Tue Jul 17, 2018 6:24 am
Forum: Software
Topic: Pro 2 App?
Replies: 11
Views: 634

Re: Pro 2 App?

I cannot give out a clear release schedule. But we are doing the developing and internal test for remote control currently.
by Vicky@Raise3D
Tue Jul 17, 2018 6:15 am
Forum: Hardware
Topic: N2 Touchscreen not reacting to touch on it's left side
Replies: 6
Views: 60

Re: N2 Touchscreen not reacting to touch on it's left side

If the wired mouse can control the half unresponsive side properly, then the issue may be highly likely due to the touchscreen LCD.
Please shoot a support ticket at help.raise3d.com and advise the basic information of your printer. Our technicians will check how may we help you.
by Vicky@Raise3D
Tue Jul 17, 2018 6:11 am
Forum: General
Topic: STL Design Shared
Replies: 66
Views: 27077

Re: STL Design Shared

Raise3D, can we get the STL file you use at the factory for bed level testing? Thanks! - Kareem Attached the sliced files for you we using in factory to checking the levelness of Pro2. Pro2 Leveling Calibration.rar GREAT! Could we get the same thing for R3D N2 Series? (gcode and stl) Thanks! (Maybe...
by Vicky@Raise3D
Tue Jul 17, 2018 6:04 am
Forum: Hardware
Topic: Filament runout sensor ... replacement
Replies: 1
Views: 100

Re: Filament runout sensor ... replacement

So sorry for letting you wait for so long.
Would you like to open a support ticket at help.raise3d.com or shoot an email to sales@raise3d.com?Advise us your purchase information so that we can see how we can help.
by Vicky@Raise3D
Tue Jul 17, 2018 2:31 am
Forum: Feature requests, ideas, wishes
Topic: HD camera
Replies: 1
Views: 35

Re: HD camera

Thanks for your suggestion! But due to hardware limits, it will be a little hard to achieve for us temporarily.
viewtopic.php?f=2&t=7107&p=28383&hilit=camera#p28383
by Vicky@Raise3D
Tue Jul 17, 2018 1:40 am
Forum: Pro2 Series
Topic: Bed leveling at a different position?
Replies: 1
Views: 61

Re: Bed leveling at a different position?

You mean adjusting the Z offset by thumb screw out of the bed or calibrating the levelness for the bed?

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