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by Vicky@Raise3D
Fri Jun 23, 2017 10:45 am
Forum: Hardware
Topic: Some wierd actions on my N2 after touchscreen firmware update
Replies: 18
Views: 208

Re: Some wierd actions on my N2 after touchscreen firmware update

If do not loading filament, but directly start a print, will it have the same problem?
by Vicky@Raise3D
Fri Jun 23, 2017 8:50 am
Forum: Feature requests, ideas, wishes
Topic: pivot changing
Replies: 6
Views: 96

Re: pivot changing

Noted! Thanks for you suggestions!
by Vicky@Raise3D
Fri Jun 23, 2017 6:21 am
Forum: Printing Software
Topic: Touchscreen Firmware 0.9.2 Release Note 2017.22.06
Replies: 8
Views: 107

Re: Touchscreen Firmware 0.9.2 Release Note 2017.22.06

For Restore factory settings, here is a list it will affect: 1. Reset network settings, including Ethernet and Wifi config. 2. Clear all the personal settings, including machine name, language, number of nozzles, screen brightness, time zone & time and settings under More settings - Hardware, Mo...
by Vicky@Raise3D
Fri Jun 23, 2017 6:09 am
Forum: Printing Software
Topic: Touchscreen Firmware 0.9.2 Release Note 2017.22.06
Replies: 8
Views: 107

Re: Touchscreen Firmware 0.9.2 Release Note 2017.22.06

About Reset privacy and security: It will reset all the information under more settings -> privacy and security back to default settings, including: 1. SSH password 2. Screen locker 3. Print state record into dashboard. Which means, it will set: 1. SSH password back to random 2. Screen locker back t...
by Vicky@Raise3D
Fri Jun 23, 2017 4:02 am
Forum: Printing Software
Topic: Setting Changes Aligned with Nozzle Size?
Replies: 5
Views: 77

Re: Setting Changes Aligned with Nozzle Size?

If you are not using the default 0.4mm nozzle, Raft is not recommended to be used with.
Printing speed needs lower and nozzle temperature needs a little higher to guarantee the larger extrusion than default.
by Vicky@Raise3D
Fri Jun 23, 2017 3:21 am
Forum: Printing Software
Topic: Touchscreen Firmware 0.9.2 Release Note 2017.22.06
Replies: 8
Views: 107

Re: Touchscreen Firmware 0.9.2 Release Note 2017.22.06

All PID and Step data you set on screen are saved in configuration files in pcDuino. Every time when pcDuino opens serial port, which means when power on or reboot the machine, it will send codes to motion board, M92 for Steps, M301 for PID. Note: If you have changed PID and Steps values in motion b...
by Vicky@Raise3D
Fri Jun 23, 2017 2:10 am
Forum: Hardware
Topic: Some wierd actions on my N2 after touchscreen firmware update
Replies: 18
Views: 208

Re: Some wierd actions on my N2 after touchscreen firmware update

Do you remember which version you can successfully use before this update?
by Vicky@Raise3D
Fri Jun 23, 2017 1:37 am
Forum: Hardware
Topic: Latest LCD Raisepack update Version 0.9.2 - June 14, 2017
Replies: 8
Views: 192

Re: Latest LCD Raisepack update Version 0.9.2 - June 14, 2017

Sorry for late reply, we have just uploaded the release notes on forum.
viewtopic.php?f=3&t=1895#p15591

If you have any question about this version, please leave comments under this post.
Thanks in advance!
by Vicky@Raise3D
Thu Jun 22, 2017 8:01 am
Forum: Feature requests, ideas, wishes
Topic: pivot changing
Replies: 6
Views: 96

Re: pivot changing

Got you point. You want to choose one model as pivot center but not always the center of the build plate.

Notes taken, will back to software department.
by Vicky@Raise3D
Thu Jun 22, 2017 7:08 am
Forum: Printing Software
Topic: problem with spiral vase mode
Replies: 25
Views: 777

Re: problem with spiral vase mode

Except the temperature and speed Jetguy mentioned above -- which are both very important to the extrusion, I saw that you are using 0.3mm as layer height. I recommend set it smaller, since single shell provides no remedial opportunity, every point, every layer only has one time to bond with previous...
by Vicky@Raise3D
Tue Jun 20, 2017 10:22 am
Forum: General
Topic: Dual head print shifted in Y
Replies: 14
Views: 186

Re: Dual head print shifted in Y

There has description beside each slot as Jetguy mentioned. But you may need to check very carefully since the letters are very small. _20170620181730.jpg From top to the bottom, there have five driver modules in total. E1 E0 Z Y X Which means if you want to switch the X & Y drivers, then you ne...
by Vicky@Raise3D
Tue Jun 20, 2017 10:14 am
Forum: General
Topic: Tech support unable to advise, printing ceases after 30-40 mins
Replies: 9
Views: 123

Re: Tech support unable to advise, printing ceases after 30-40 mins

How much voltage have you tried?
What about the nozzle cooling fans? Are they keeping on blowing cooling air to the heat sink around the throat tube?
by Vicky@Raise3D
Tue Jun 20, 2017 9:55 am
Forum: Hardware
Topic: Some wierd actions on my N2 after touchscreen firmware update
Replies: 18
Views: 208

Re: Some wierd actions on my N2 after touchscreen firmware update

Would you like to help export the log during printing? Since the problem happens at the beginning of print, after it happens, do not stop the print. Export the log first.
by Vicky@Raise3D
Tue Jun 20, 2017 7:28 am
Forum: Feature requests, ideas, wishes
Topic: Know the print time when print is finished
Replies: 2
Views: 41

Re: Know the print time when print is finished

By the way, only when the print is completely finished, it will be recorded into dashboard.
If you stop it in middle, there will have no record about it in dashboard.
by Vicky@Raise3D
Mon Jun 19, 2017 10:52 am
Forum: General
Topic: Tech support unable to advise, printing ceases after 30-40 mins
Replies: 9
Views: 123

Re: Tech support unable to advise, printing ceases after 30-40 mins

Have you ever tried adjusting the voltage of stepper drivers for extruder motor?
Did you open the top cover when printing low temperature filament?
If hand push the filament in, when it stop extruding, can extrusion continues or not?
by Vicky@Raise3D
Mon Jun 19, 2017 10:46 am
Forum: General
Topic: Dual head print shifted in Y
Replies: 14
Views: 186

Re: Dual head print shifted in Y

If it is due to nozzle strike, maybe you can give Z hop a try. It will drop the build plate before every nozzle first movement, which is the most likely moment cause shifting. If you have time to test, steppers are also a another try. You can start a very high but no need very big model. To see whet...
by Vicky@Raise3D
Mon Jun 19, 2017 10:22 am
Forum: Printing Software
Topic: Optimize printing sequence for multiple objects
Replies: 1
Views: 56

Re: Optimize printing sequence for multiple objects

Sorry, but in the current ideaMaker, no.
It only has one default printing sequence which cannot be changed.

We will optimize the moving path in future versions.
Thanks for you suggestion!
by Vicky@Raise3D
Mon Jun 19, 2017 9:43 am
Forum: Software
Topic: Different Infill percentage
Replies: 2
Views: 43

Re: Different Infill percentage

Thanks for you suggestion!
Notes taken.
by Vicky@Raise3D
Mon Jun 19, 2017 7:50 am
Forum: Hardware
Topic: Touch screen blacked out
Replies: 2
Views: 47

Re: Touch screen blacked out

Try reset button at the back of the screen.
If it does no help, open the screen cover and unplug the battery from the screen board.

If still does no help, please shoot a ticket on our support system or contact your supplier for technical support.

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