Search found 3334 matches

by Vicky@Raise3D
Mon Apr 23, 2018 2:12 pm
Forum: Hardware
Topic: N2 Touchscreen not reacting to touch on it's left side
Replies: 1
Views: 23

Re: N2 Touchscreen not reacting to touch on it's left side

Have you ever tried with wired mouse to control the unresponsed areas? Or remote control from ideaMaker to confirm whether the functions of those unresponsed areas can still work or not.
And please shoot a support ticks to to us: help. raise3d.com
by Vicky@Raise3D
Mon Apr 23, 2018 8:16 am
Forum: Printing Settings
Topic: Wipe Wall and Nozzle Temp Settings
Replies: 3
Views: 57

Re: Wipe Wall and Nozzle Temp Settings

If you have edited the slicing settings for temperature list under Advanced for some height, it will be always there, unless you change Printer and Filament Type. For turn off the WipeWall, it is not unticking the WipeWall for some height. But tick Enable WipeWall for the height you need WipeWall un...
by Vicky@Raise3D
Mon Apr 23, 2018 8:06 am
Forum: Hardware
Topic: Filament Run-out Sensor Add-on
Replies: 37
Views: 1521

Re: Filament Run-out Sensor Add-on

For the Filament Run-out Sensor's shipping and installation guide, please check with the following link:
viewtopic.php?f=2&t=7462
by Vicky@Raise3D
Mon Apr 23, 2018 8:05 am
Forum: General
Topic: Filament Run-out Sensor Shipping Delay
Replies: 1
Views: 55

Filament Run-out Sensor Shipping Delay

Dear All, We regret to inform that the first batch of Filament Run-Out Sensors was found defective. We are doing our best efforts to correct the situation with our supplier, but we are afraid it may take up to two additional weeks to sort everything out. For those who had already received their unit...
by Vicky@Raise3D
Mon Apr 23, 2018 3:16 am
Forum: Hardware
Topic: metal rod I dont see in parts list
Replies: 1
Views: 49

Re: metal rod I dont see in parts list

Please shoot a support ticket to us: help.raise3d.com.
If the rod is already bent, it is hard to straighten it back, you may need to consider to replace it to a new one.
by Vicky@Raise3D
Sat Apr 21, 2018 3:42 am
Forum: Printing Settings
Topic: Formfutura settings .... cooperation with Raise3D
Replies: 2
Views: 48

Re: Formfutura settings .... cooperation with Raise3D

Yes, Formfutura has taken participate in Raise3D Open Filament Project.
We are going to have some news about this project during May.
by Vicky@Raise3D
Sat Apr 21, 2018 3:30 am
Forum: Printing Settings
Topic: Print stop with apparently no reason
Replies: 12
Views: 379

Re: Print stop with apparently no reason

stevetriple wrote:
Vicky@Raise3D wrote:
Korni wrote:Oh, Ohh ... sounds not good :-(

I order Pro2 :shock:


The Pro2 series are using upgraded Screen and Screen Logic Board with higher quality.


And what about my problem? Tonight I lost an 8 hours print for this screen freeze issue


Shoot us a support ticket at help.raise3d.com.
by Vicky@Raise3D
Sat Apr 21, 2018 3:26 am
Forum: Feature requests, ideas, wishes
Topic: Adjusting Z height while printing
Replies: 1
Views: 52

Re: Adjusting Z height while printing

Z height? You mean layer height or distance between nozzle and build plate?
by Vicky@Raise3D
Fri Apr 20, 2018 10:46 am
Forum: Printing Settings
Topic: Wipe Wall and Nozzle Temp Settings
Replies: 3
Views: 57

Re: Wipe Wall and Nozzle Temp Settings

Temperature Control List and Per-layer Setting can help.
1.png
2.png
by Vicky@Raise3D
Wed Apr 18, 2018 5:02 am
Forum: General
Topic: Just Released N2 Pro
Replies: 111
Views: 3677

Re: Just Released N2 Pro

I am confused, why would Raise3D be shipping the initial batch Pro2 printers with a bunch of 3d printed parts? I would be very disappointed if I paid $4000 for a professional grade printer to find a bunch of 3d printed upgrades all over the thing? Wouldn't it make more sense to develop the molded p...
by Vicky@Raise3D
Wed Apr 18, 2018 5:00 am
Forum: Software
Topic: Strange habit with BRIM
Replies: 30
Views: 881

Re: Strange habit with BRIM

Hello, we have the same Problem and Need a Brim with many looplines - unfortunately it isn't possible to print the desired part. Could i have a PM with the download-link as well? As a new user i probably will have the same Issue than n9ihx above. thanks Sure, please shoot me a PM with the type of y...
by Vicky@Raise3D
Wed Apr 18, 2018 3:20 am
Forum: Software
Topic: Ideamaker repair issue, loft objects
Replies: 3
Views: 69

Re: Ideamaker repair issue, loft objects

Double check the preview after slicing and Finger Cross
by Vicky@Raise3D
Wed Apr 18, 2018 3:14 am
Forum: General
Topic: Just Released N2 Pro
Replies: 111
Views: 3677

Re: Just Released N2 Pro

Matterhacker has the new pro2 demo unit on display now. If anyone has a chance to visit them, might want to check it out. https://www.youtube.com/watch?v=OK_cm8eobCk Does anyone know where I can get the silicone sockets shown in the video? The structures of hot end on N series and Pro2 series are n...
by Vicky@Raise3D
Wed Apr 18, 2018 3:05 am
Forum: Printing Settings
Topic: Print stop with apparently no reason
Replies: 12
Views: 379

Re: Print stop with apparently no reason

Korni wrote:Oh, Ohh ... sounds not good :-(

I order Pro2 :shock:


The Pro2 series are using upgraded Screen and Screen Logic Board with higher quality.
by Vicky@Raise3D
Tue Apr 17, 2018 10:14 am
Forum: Software
Topic: Reprint Last Job
Replies: 6
Views: 101

Re: Reprint Last Job

Would you like to explain a little bit more in detail about the your operating process which causes heating up time difference between Reprint and ‘’Done"?
by Vicky@Raise3D
Tue Apr 17, 2018 10:11 am
Forum: Software
Topic: Ideamaker repair issue, loft objects
Replies: 3
Views: 69

Re: Ideamaker repair issue, loft objects

Is it possible for you to modify the origin model?
The problem sections are designed without any thickness.
The following link may help you to get better understanding.
https://www.shapeways.com/tutorials/fix ... old-models
by Vicky@Raise3D
Tue Apr 17, 2018 10:08 am
Forum: Software
Topic: Strange habit with BRIM
Replies: 30
Views: 881

Re: Strange habit with BRIM

Hello, we have the same Problem and Need a Brim with many looplines - unfortunately it isn't possible to print the desired part. Could i have a PM with the download-link as well? As a new user i probably will have the same Issue than n9ihx above. thanks Sure, please shoot me a PM with the type of y...
by Vicky@Raise3D
Mon Apr 16, 2018 10:20 am
Forum: General
Topic: Just Released N2 Pro
Replies: 111
Views: 3677

Re: Just Released N2 Pro

From our tests, we think that mechanical pre-calibration is more reliable than electronic system. Once the calibration is achieved, the flatness will be more accurate which will result in a higher quality of the printed models. So, about the bed leveling system, is it similar to the one found on th...
by Vicky@Raise3D
Mon Apr 16, 2018 10:19 am
Forum: General
Topic: Just Released N2 Pro
Replies: 111
Views: 3677

Re: Just Released N2 Pro

Hey Vicky, whats about auto bed leveling? We are considering to buy the new pro version. But, if there is and will be no auto bed leveling, we may stick with the N2. We have done the BL-Touch mod, which only was possible due to the marlin firm. From our tests, we think that mechanical pre-calibrati...
by Vicky@Raise3D
Mon Apr 16, 2018 9:43 am
Forum: Feature requests, ideas, wishes
Topic: Really perfect self repair instructions ...
Replies: 4
Views: 165

Re: Really perfect self repair instructions ...

Thanks for your valuable suggestions. We will take a look.

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