Search found 3605 matches

by Vicky@Raise3D
Tue Jun 19, 2018 9:58 pm
Forum: General
Topic: Thermal-Protector - available soon to all
Replies: 98
Views: 20968

Re: Thermal-Protector - available soon to all

tulsah wrote:I registered for the thermal protector months ago and have not heard or received anything to date. When can I expect to receive? Thanks.


Please shoot an email to sales@raise3d.com including your pruchase/request information, such as contact information, shipping address.
by Vicky@Raise3D
Tue Jun 19, 2018 9:52 pm
Forum: Hardware
Topic: Filament Run-out Sensor Add-on
Replies: 82
Views: 3912

Re: Filament Run-out Sensor Add-on

HI All, Bought the sensor, mounted it to the printer, downloaded the new firmware and connected the sensor to the board as shown in the guide... Started a print job, cut the filament just above the sensor and let it "run-out"... Nope no show, the printer doesn't stop..... Tried to measure...
by Vicky@Raise3D
Tue Jun 19, 2018 8:54 pm
Forum: Printing Settings
Topic: Readable template files
Replies: 4
Views: 97

Re: Readable template files

Notes taken. Will add into developing list.
by Vicky@Raise3D
Tue Jun 19, 2018 8:42 pm
Forum: General
Topic: Pro2 Overheating.
Replies: 5
Views: 117

Re: Pro2 Overheating.

I will recommend that not using the printer temporarily until we figure out the root cause and fix it. Or overheating will be damage.
by Vicky@Raise3D
Tue Jun 19, 2018 8:52 am
Forum: General
Topic: Is my Pro2 preheating correctly?
Replies: 22
Views: 2473

Re: Is my Pro2 preheating correctly?

Hello, I have the same problem. The right extruder works fine if the left extruder prints the raft. But if I have a right extruder-only print, the right extruder never lowers to print the raft (left extruder is still the lowest). Pro2, ideaMaker 3.1.7 Thanks Jake We have found a bug in firmware whi...
by Vicky@Raise3D
Tue Jun 19, 2018 8:51 am
Forum: Printing Settings
Topic: Retracting across first layer
Replies: 3
Views: 582

Re: Retracting across first layer

Notes taken. Will add this option into developing list.
by Vicky@Raise3D
Tue Jun 19, 2018 8:27 am
Forum: General
Topic: Pro2 Overheating.
Replies: 5
Views: 117

Re: Pro2 Overheating.

Please submit a support ticket at help.raise3d.com. We want to get more detail information about the current temperature issue you are meeting with.
Have you ever tried with move the extruder around manually with nozzles not heating and check whether the temperature values change on screen or not.
by Vicky@Raise3D
Tue Jun 19, 2018 8:19 am
Forum: Printing Settings
Topic: Bed Temp below 60C?
Replies: 15
Views: 250

Re: Bed Temp below 60C?

OncologyEngineer wrote:Dear Vicky,
I just tested it with the PLA and seems to be working now. I'll continue to test the beta version and report any issues.
Regards,
Onc Eng


Thanks for your update.
by Vicky@Raise3D
Tue Jun 19, 2018 8:15 am
Forum: General
Topic: Do they sell a larger size nozzle for the Pro 2?
Replies: 3
Views: 72

Re: Do they sell a larger size nozzle for the Pro 2?

Different sizes harden nozzles are on our parts list. We will open the online order once we get enough stock.
by Vicky@Raise3D
Tue Jun 19, 2018 8:12 am
Forum: General
Topic: Big problem with PRO2 Plus
Replies: 1
Views: 44

Re: Big problem with PRO2 Plus

Have tried with Home Z on screen after that failed print?
And check whether the Z height screw can move to reach the height of end stop switch properly or not.
by Vicky@Raise3D
Tue Jun 19, 2018 2:09 am
Forum: Software
Topic: Ideamaker bridging and brim/skirt adjustments?
Replies: 1
Views: 22

Re: Ideamaker bridging and brim/skirt adjustments?

1. Bridge bridging settings are applied to solid fill sections only.
2. If you want to have gap between extra bed adhesive structure and model, you'd better use Skirt.
by Vicky@Raise3D
Tue Jun 19, 2018 1:50 am
Forum: General
Topic: Calibration PRO 2
Replies: 4
Views: 158

Re: Calibration PRO 2

You need to check the distance between nozzle tip and build surface before first time use because of long-way shipping. That screw is used to trigger Z end-stop switch to let the board know, now the bed is at the Z0 height, when the screw reaches to the same height of the end-stop switch during homi...
by Vicky@Raise3D
Tue Jun 19, 2018 1:46 am
Forum: General
Topic: Pro2 Left vs. Right Extruder raise distance
Replies: 6
Views: 1132

Re: Pro2 Left vs. Right Extruder raise distance

Then you may need to calibration the height of the both nozzles.
Please shoot us a support ticket, our technicians will guide to carry out at help.raise3d.com.
by Vicky@Raise3D
Sun Jun 17, 2018 8:05 am
Forum: General
Topic: Pro2 Left vs. Right Extruder raise distance
Replies: 6
Views: 1132

Re: Pro2 Left vs. Right Extruder raise distance

You need to double check the distance between nozzle and build surface with feeler gauge before printing (especially first time after long-way shipping) which has been mention in Quick Starter Guide. And please make sure that your printer has been updated the both motion controller board and RaiseTo...
by Vicky@Raise3D
Sun Jun 17, 2018 8:01 am
Forum: Feature requests, ideas, wishes
Topic: Extrusion width in ideaMaker
Replies: 13
Views: 2451

Re: Extrusion width in ideaMaker

Actually when carry out slicing, the value used to calculate is only the extrusion width under Advanced settings. As due to different filament, different nozzle types, the width of the real lines extruded from nozzle tip may not be exactly the same as the physical nozzle size. The nozzle size in Pri...
by Vicky@Raise3D
Sun Jun 17, 2018 7:45 am
Forum: Printing Settings
Topic: Retraction on travel moves please help
Replies: 1
Views: 32

Re: Retraction on travel moves please help

Please check the preview in ideaMaker of your gcode. The points marked as red forks are retraction points.
1.png

Normally by default, retraction is triggered before each long movement. You can check whether in ideaMaker whether the retraction points are enabled properly or not.
by Vicky@Raise3D
Sat Jun 16, 2018 2:39 am
Forum: Software
Topic: IdeaMaker Design Suggestions
Replies: 1
Views: 63

Re: IdeaMaker Design Suggestions

1. With the latest version of ideaMaker, printing profiles can be imported into ideaMaker via .data file which created together with .gcode file during slicing. 2. We are currently putting optimize slicing produce into developing list. In the current version, if you don't want to slice anything but ...
by Vicky@Raise3D
Sat Jun 16, 2018 1:37 am
Forum: General
Topic: Filament Snapping - PLA red official
Replies: 5
Views: 373

Re: Filament Snapping - PLA red official

Timon wrote:Hello Robert,

I have the same issue with the official Raise3D red PLA filament. I was wondering if you have solved your problem by now?


Shoot us a support ticket at help.raise3d.com with the picture of the issue you meet of your filament and the label on filament spool.
by Vicky@Raise3D
Sat Jun 16, 2018 1:32 am
Forum: Hardware
Topic: N2 Pro printhead on a regular N2
Replies: 6
Views: 229

Re: N2 Pro printhead on a regular N2

I'm so sorry but the news release of the Upgrade Kits for N series may need to have one week delay.
by Vicky@Raise3D
Sat Jun 16, 2018 1:21 am
Forum: General
Topic: Calibration PRO 2
Replies: 4
Views: 158

Re: Calibration PRO 2

Compared with N series, the leveling system of Pro2 series printer has been completely upgraded. The stiffness of material used for heated bed on N series requires 13 different calibration points to ensure its flatness. Now, in the Pro2 series, the stiffness of the material used for the new heated b...

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