Search found 3714 matches

by Vicky@Raise3D
Tue Jul 17, 2018 6:33 am
Forum: Pro2 Series
Topic: Cold nozzles reading 240° C
Replies: 9
Views: 163

Re: Cold nozzles reading 240° C

Have the same problem from time to time. Please Raise what cable can make the Problem? The colorful cable with large white 14pin plug is the ribbon cable. Note: If any user find any abnormal temperature reading, please do not use the heating function until the issue being fixed. Or it may cause ove...
by Vicky@Raise3D
Tue Jul 17, 2018 6:24 am
Forum: Software
Topic: Pro 2 App?
Replies: 11
Views: 601

Re: Pro 2 App?

I cannot give out a clear release schedule. But we are doing the developing and internal test for remote control currently.
by Vicky@Raise3D
Tue Jul 17, 2018 6:15 am
Forum: Hardware
Topic: N2 Touchscreen not reacting to touch on it's left side
Replies: 2
Views: 11

Re: N2 Touchscreen not reacting to touch on it's left side

If the wired mouse can control the half unresponsive side properly, then the issue may be highly likely due to the touchscreen LCD.
Please shoot a support ticket at help.raise3d.com and advise the basic information of your printer. Our technicians will check how may we help you.
by Vicky@Raise3D
Tue Jul 17, 2018 6:11 am
Forum: General
Topic: STL Design Shared
Replies: 66
Views: 26987

Re: STL Design Shared

Raise3D, can we get the STL file you use at the factory for bed level testing? Thanks! - Kareem Attached the sliced files for you we using in factory to checking the levelness of Pro2. Pro2 Leveling Calibration.rar GREAT! Could we get the same thing for R3D N2 Series? (gcode and stl) Thanks! (Maybe...
by Vicky@Raise3D
Tue Jul 17, 2018 6:04 am
Forum: Hardware
Topic: Filament runout sensor ... replacement
Replies: 1
Views: 77

Re: Filament runout sensor ... replacement

So sorry for letting you wait for so long.
Would you like to open a support ticket at help.raise3d.com or shoot an email to sales@raise3d.com?Advise us your purchase information so that we can see how we can help.
by Vicky@Raise3D
Tue Jul 17, 2018 2:31 am
Forum: Feature requests, ideas, wishes
Topic: HD camera
Replies: 1
Views: 18

Re: HD camera

Thanks for your suggestion! But due to hardware limits, it will be a little hard to achieve for us temporarily.
viewtopic.php?f=2&t=7107&p=28383&hilit=camera#p28383
by Vicky@Raise3D
Tue Jul 17, 2018 1:40 am
Forum: Pro2 Series
Topic: Bed leveling at a different position?
Replies: 1
Views: 49

Re: Bed leveling at a different position?

You mean adjusting the Z offset by thumb screw out of the bed or calibrating the levelness for the bed?
by Vicky@Raise3D
Tue Jul 17, 2018 1:11 am
Forum: Printing Settings
Topic: Polypropylen settings
Replies: 2
Views: 25

Re: Polypropylen settings

PolyPC refers to Polycarbonate.
ideaMaker doesn't have default printing profile for Polyporpylen which normally called as PP.
by Vicky@Raise3D
Tue Jul 17, 2018 12:54 am
Forum: General
Topic: Which Filament
Replies: 2
Views: 32

Re: Which Filament

Please take Raise3D Art White into consideration.
by Vicky@Raise3D
Mon Jul 16, 2018 11:29 pm
Forum: Feature requests, ideas, wishes
Topic: Feature Request: Blip fan to 100%
Replies: 4
Views: 103

Re: Feature Request: Blip fan to 100%

Notes taken. Will add it into developing list.
by Vicky@Raise3D
Mon Jul 16, 2018 11:25 pm
Forum: Software
Topic: Z-hop and retraction at first 2 layers possible?
Replies: 10
Views: 354

Re: Z-hop and retraction at first 2 layers possible?

Please disable the options marked in red in the image below and check whether it helps.
1.png
by Vicky@Raise3D
Mon Jul 16, 2018 11:20 pm
Forum: Software
Topic: Difficulty getting per-layer settings to work on 3.1.7
Replies: 1
Views: 36

Re: Difficulty getting per-layer settings to work on 3.1.7

May I ask your .gcode and .data files to have a look? So that I can compare your settings with .data file and the final result in .gcode file? If you set Start Z and End Z properly, your settings will start from the Start Z Height and back to default settings at the End Z Height. If you set Start Z ...
by Vicky@Raise3D
Sun Jul 15, 2018 9:24 am
Forum: General
Topic: Pro 2 Plus extruder jams.
Replies: 20
Views: 470

Re: Pro 2 Plus extruder jams.

Sometimes filament stuck inside extruder may due to that there has jam below extruder, such as in hot-end, PTFE tube, then the new filament cannot move in any more. For any jam, we will recommend to contact Raise3D support to figure out the origin jam is at which height first, remove the jam complet...
by Vicky@Raise3D
Sun Jul 15, 2018 9:23 am
Forum: General
Topic: Bad quality of impression in some areas and noise
Replies: 4
Views: 133

Re: Bad quality of impression in some areas and noise

Seems you are not currently using the default slicing profile.
Would you like to test once with standard settings profile to see whether the nozzle does the same or not?
by Vicky@Raise3D
Sun Jul 15, 2018 9:08 am
Forum: Hardware
Topic: Extruder Jam and stuck fillament Pro2
Replies: 24
Views: 619

Re: Extruder Jam and stuck fillament Pro2

For any jam, we will recommend to contact Raise3D support to figure out the origin jam is at which height first, remove the jam completely or replace the problem parts then start another print.
by Vicky@Raise3D
Sun Jul 15, 2018 8:41 am
Forum: Hardware
Topic: Extruder Jam and stuck fillament Pro2
Replies: 24
Views: 619

Re: Extruder Jam and stuck fillament Pro2

Any idea on how to remove jammed filament? We have had issues previously where the filament gets cut right at the drive wheel. This time it did that but got stuck below the drive wheel. I took the top assembly off and am left with the white plastic tube and the filament is stuck about a half inch a...
by Vicky@Raise3D
Sun Jul 15, 2018 8:35 am
Forum: General
Topic: Very first print!
Replies: 1
Views: 41

Re: Very first print!

Would you like to help check with the metal rod in accessory box to locate which height is the jam stay at?
Shoot us a support ticket at help.raise3d.com. We will see how we can help you.
by Vicky@Raise3D
Sun Jul 15, 2018 8:29 am
Forum: General
Topic: Pro 2 Plus print with other nozzle
Replies: 4
Views: 212

Re: Pro 2 Plus print with other nozzle

Please shoot a support ticket to us at help.raise3d.com. Your issue may related to loose wiring, there has a cable used to control the nozzle lifting.
by Vicky@Raise3D
Sat Jul 14, 2018 10:50 pm
Forum: Pro2 Series
Topic: AVM FRITZ!DECT 200 ?
Replies: 14
Views: 156

Re: AVM FRITZ!DECT 200 ?

Tue Nov 21, 2017 … I have a simple question : Is flip the power switch to off is equal to removing the powerplug from the powerwall socket ? Thanks Wed Nov 22, 2017 Yes, you can directly unplug the power plug to cut off the power, works the same as flip the power switch. And now : It may bring issu...
by Vicky@Raise3D
Sat Jul 14, 2018 10:43 pm
Forum: Pro2 Series
Topic: Nozzle use on touch screen
Replies: 4
Views: 98

Re: Nozzle use on touch screen

Do you mean that you want to match the nozzle with current printing quality with nozzle by monitoring remotely?

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