Search found 4443 matches

by Vicky@Raise3D
Tue Nov 20, 2018 1:44 am
Forum: Pro2 Series
Topic: Wifi switch off after power down
Replies: 23
Views: 466

Re: Wifi switch off after power down

ya, I tried all of this. I've restarted the printer, the sofware, disconnected wifi, turned it back on. Everything. The printer is connected to wifi, and the computer is connected to my network just as it was before I shut the printer off, and now I can't get them to connect no matter what. It's od...
by Vicky@Raise3D
Mon Nov 19, 2018 10:55 pm
Forum: Others
Topic: Can anyone identify this filament
Replies: 6
Views: 125

Re: Can anyone identify this filament

We haven't sold any filament with that package by now. And with the package, I cannot figure out which filament it is either.
by Vicky@Raise3D
Mon Nov 19, 2018 9:32 pm
Forum: Software
Topic: Bug IM 3.3.0.2343 - deactivating the retraction
Replies: 9
Views: 181

Re: Bug IM 3.3.0.2343 - deactivating the retraction

I see your point, so that's the reason why you are asking Concentric infill. That make sense.
by Vicky@Raise3D
Mon Nov 19, 2018 9:04 pm
Forum: General
Topic: I need support from everyone
Replies: 2
Views: 25

Re: I need support from everyone

Have you opened a support ticket and reached to us?
Please give me your ticket number, will have the team to pay special attention to your case.
by Vicky@Raise3D
Mon Nov 19, 2018 8:27 pm
Forum: Pro2 Series
Topic: The printer stops
Replies: 1
Views: 16

Re: The printer stops

Whether the touchscreen is controllable or not when print stops?
by Vicky@Raise3D
Mon Nov 19, 2018 8:25 pm
Forum: Pro2 Series
Topic: Unused Nozzle Temp fluctuates
Replies: 6
Views: 79

Re: Unused Nozzle Temp fluctuates

I would recommend to test with reconnecting ribbon cable on extruder board and motion board first. If doesn't help, swag the cable chain during nozzle heating and see whether can recreate the same issue. And I recommend to reach to our technicians as soon as possible before any further operations in...
by Vicky@Raise3D
Mon Nov 19, 2018 8:21 pm
Forum: Pro2 Series
Topic: Printer Screen blanks out and stops printing.
Replies: 1
Views: 7

Re: Printer Screen blanks out and stops printing.

Have you reached to your supplier or our technician yet?
It sounds like a hardware issue, may be related to warranty parts diagnose and providing.
by Vicky@Raise3D
Mon Nov 19, 2018 8:11 pm
Forum: Software
Topic: Brim setting ghosted out
Replies: 1
Views: 8

Re: Brim setting ghosted out

The two grey out one you marked are for Skirt not Brim.
by Vicky@Raise3D
Mon Nov 19, 2018 7:56 pm
Forum: General
Topic: new user need infos and advices (used Raise3D N2 Dual)
Replies: 1
Views: 15

Re: new user need infos and advices (used Raise3D N2 Dual)

Nozzle lifting feature is currently only designed for Pro2 series printer. Due to different design of print head, it is not possible to put the nozzle lifting system onto an N series printer. Filament run-out sensor is available for N series printer, you can find more information from here: https://...
by Vicky@Raise3D
Mon Nov 19, 2018 6:36 pm
Forum: Pro2 Series
Topic: Wifi switch off after power down
Replies: 23
Views: 466

Re: Wifi switch off after power down

ya, I tried all of this. I've restarted the printer, the sofware, disconnected wifi, turned it back on. Everything. The printer is connected to wifi, and the computer is connected to my network just as it was before I shut the printer off, and now I can't get them to connect no matter what. It's od...
by Vicky@Raise3D
Mon Nov 19, 2018 6:24 pm
Forum: Software
Topic: API?
Replies: 9
Views: 1643

Re: API?

lenka wrote:Hi Vicky, thanks for your answer. I do not have printer yet, because I am looking for a printer with API which support an operation to POST 3D jobs to the printer.

I will be really thankful if you can send me (in PM) a copy of the documentation.

Lenka.


PM sent.
by Vicky@Raise3D
Fri Nov 16, 2018 11:50 pm
Forum: Software
Topic: API?
Replies: 9
Views: 1643

Re: API?

Hi there! I saw that the last release of Raise Touch got a new feature - it enables remote access API. There is no documentation yet, and before I buy the Pro2 printer (I really like to buy your printer) I have questions. May I also send a print job via API? Is there any POST operation for it? Coul...
by Vicky@Raise3D
Fri Nov 16, 2018 11:48 pm
Forum: General
Topic: RaiseTouch 1.1.0 ---> ⦁ Developer API
Replies: 2
Views: 53

Re: RaiseTouch 1.1.0 ---> ⦁ Developer API

You can browse the API documentation by visiting http://xxx.xxx.xxx.xxx:10800 (printers IP address) to see how to use the API.
by Vicky@Raise3D
Fri Nov 16, 2018 8:19 pm
Forum: Software
Topic: Major Update & Improvements for Pro2 and N Series
Replies: 27
Views: 1740

Re: Major Update & Improvements for Pro2 and N Series

The main burden for ideaMaker is it is analyzing the model during loading to calculate all the triangle surfaces and whether there has any error on model. And the model will be place onto the build plate after rotating by default. It is in CPU. You can disable this option under Preferences.
by Vicky@Raise3D
Fri Nov 16, 2018 6:54 pm
Forum: N Series
Topic: Questions About Thermal RunAway
Replies: 4
Views: 65

Re: Questions About Thermal RunAway

Please don't hesitate to reach to us from http://help.raise3d.com to have our technicians to help you diagnose the issue if you meet any trouble.
by Vicky@Raise3D
Fri Nov 16, 2018 6:50 pm
Forum: Pro2 Series
Topic: Unused Nozzle Temp fluctuates
Replies: 6
Views: 79

Re: Unused Nozzle Temp fluctuates

Temperature fluctuation is normally due to wrong temperature feedback. Have check the connections of ribbon cables and thermocouplers on boards? Would you like to reach our technicians at http://help.raise3d.com. I would recommend do not operate the printer with no people around until the issue bein...
by Vicky@Raise3D
Thu Nov 15, 2018 7:32 pm
Forum: Pro2 Series
Topic: Beginner NEED Video's
Replies: 9
Views: 785

Re: Beginner NEED Video's

Thanks for your attention. We will keep on working on video tutorials.
by Vicky@Raise3D
Thu Nov 15, 2018 7:16 pm
Forum: Software
Topic: ideamaker 3.3.0 - Temperature Tower
Replies: 3
Views: 82

Re: ideamaker 3.3.0 - Temperature Tower

Do you mean the temperature tower under temperature tab?
2.png
by Vicky@Raise3D
Thu Nov 15, 2018 7:02 pm
Forum: Software
Topic: Print cancel
Replies: 2
Views: 60

Re: Print cancel

We will try to improve it in next update.
Thanks for your feedback.
by Vicky@Raise3D
Thu Nov 15, 2018 2:20 am
Forum: Feature requests, ideas, wishes
Topic: Changing infill pattern and infill density for an individual layer
Replies: 3
Views: 264

Re: Changing infill pattern and infill density for an individual layer

Your model is not a very large one, so the top and bottom solid layers affect almost 1/4 of the model. And I saw that you set your infill overlap to be 100%. The default value is a such low value, as 5%. Or your inner shells will be all stick together. And your first layer height is 0.25mm, and your...

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