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by Vicky@Raise3D
Mon May 21, 2018 1:11 pm
Forum: Hardware
Topic: Filament Run-out Sensor Install Problem
Replies: 31
Views: 514

Re: Filament Run-out Sensor Install Problem

OK, I think we have confusion here still... BUT I WORKS! SO I got it to work by swapping the white/green wires - They are now attached with the opposite of the N@ directions that I have. The Green is on the left and the white is on rhe right - opposite of the picture I posted above. This is when lo...
by Vicky@Raise3D
Mon May 21, 2018 12:47 pm
Forum: Software
Topic: Touchscreen Firmware 0.9.9 Release Note 2018.5.17
Replies: 32
Views: 365

Re: Touchscreen Firmware 0.9.9 Release Note 2018.5.17

Hi All, [/b]Added new features and options Fixed bugs based on users' feedback Curiously, could we be more specific? Covered in the release notes, but here is my expansion upon that. https://www.raise3d.com/pages/touchscreen-software-release-notes Added a firmware upgrade wizard in Maintenance unde...
by Vicky@Raise3D
Mon May 21, 2018 12:07 pm
Forum: Software
Topic: Touchscreen Firmware 0.9.9 Release Note 2018.5.17
Replies: 32
Views: 365

Re: Touchscreen Firmware 0.9.9 Release Note 2018.5.17

Noticed when I STOP a print, it doesn't move the bed bad to 0, but rather some other height quite a distance from 0. Not that it's a huge concern, but it started with the update today... And could get annoying if pressed for time. Do you mean that after print stops, the bed just stop at the stopped...
by Vicky@Raise3D
Mon May 21, 2018 12:04 pm
Forum: Software
Topic: Touchscreen Firmware 0.9.9 Release Note 2018.5.17
Replies: 32
Views: 365

Re: Touchscreen Firmware 0.9.9 Release Note 2018.5.17

Stanislav wrote:Here's a video of the problem with the new feature Cool down after a print paused heating stops and never recovers

https://www.youtube.com/watch?v=Zz7LLOQroSM


We have debugged the issue. It will be fixed in the next version.
by Vicky@Raise3D
Mon May 21, 2018 12:02 pm
Forum: Software
Topic: Touchscreen Firmware 0.9.9 Release Note 2018.5.17
Replies: 32
Views: 365

Re: Touchscreen Firmware 0.9.9 Release Note 2018.5.17

Would you like advise which version of ideaMaker you are currently using to remote control the printer? And please try disable Allow Remote Access without Password under Privacy and Security and try upload again to see whether it can help or not. The latest version for N1 and feature deactivated I ...
by Vicky@Raise3D
Mon May 21, 2018 11:28 am
Forum: Printing Settings
Topic: Problems with vase mode
Replies: 3
Views: 25

Re: Problems with vase mode

Is it possible to ask your .stl, .gcode and .data files to have a look?
by Vicky@Raise3D
Mon May 21, 2018 11:05 am
Forum: Printing Settings
Topic: Settings for Scripted Vases
Replies: 1
Views: 14

Re: Settings for Scripted Vases

The structure of this model is suitable for printing with this option enabled. Which will have an opening on top and no infill inside.
1.png
by Vicky@Raise3D
Mon May 21, 2018 10:36 am
Forum: General
Topic: any benefits to non-wear resistant nozzles?
Replies: 1
Views: 62

Re: any benefits to non-wear resistant nozzles?

Heat transfer will be more efficient on brass nozzle than harden nozzle.
by Vicky@Raise3D
Mon May 21, 2018 10:27 am
Forum: Feature requests, ideas, wishes
Topic: Raise3D Fan Duct Pro2 Plus
Replies: 22
Views: 956

Re: Raise3D Fan Duct Pro2 Plus

Casale8 wrote:
Vicky@Raise3D wrote:As Billucas said, yes, on the new Pro2 series, the two fans at left and right can be controlled by gcode. Only the center fan for nozzle cooling is constant-on.

Will the fan duct for the pro2 work with the N2 dual?


No, not exactly the same size.
by Vicky@Raise3D
Mon May 21, 2018 10:14 am
Forum: General
Topic: Pro2 Left vs. Right Extruder raise distance
Replies: 2
Views: 119

Re: Pro2 Left vs. Right Extruder raise distance

Please check whether the gap between nozzle tip and build surface are the same at the both sides. We only control the accurate position when nozzle moves down. As the different spring and lubricant may vary a little bit, so the lifting distance of each nozzle moving up will be a little different bet...
by Vicky@Raise3D
Sun May 20, 2018 11:16 am
Forum: User's Gallery
Topic: Pro-2 Front Mount Fan model
Replies: 3
Views: 113

Re: Pro-2 Front Mount Fan model

As far as I known, there is no suitable hole on N series' extruder mount to install this cover.
by Vicky@Raise3D
Sun May 20, 2018 10:21 am
Forum: Hardware
Topic: Filament Run-out Sensor Install Problem
Replies: 31
Views: 514

Re: Filament Run-out Sensor Install Problem

Ok I think we have a documentation issue The N1 instructions show the greens and white wire reversed from the N2 install instructions. I uploaded my install pics above and they are in the correct place according to the N2 install documentation But it does not work I will bet if I swap them, it may ...
by Vicky@Raise3D
Sun May 20, 2018 9:59 am
Forum: Printing Settings
Topic: Interface layer Speed
Replies: 1
Views: 26

Re: Interface layer Speed

The Interface Layer is normally the third layer of Raft. Which is the layer between the first two First Layers and the last two Surface Layers of your Raft. It works as base layer for surface layer or the surface layer can hardly been flat. Interface Layer speed is the how fast to print out this lay...
by Vicky@Raise3D
Sun May 20, 2018 9:36 am
Forum: Hardware
Topic: Guides for maintenance?
Replies: 11
Views: 559

Re: Guides for maintenance?

No specific port, we just apply lube in middle of the axis then move the extruder around to distribute lube evenly on all the moving path.
And please don't forget wiping out the origin lube before applying new lube onto axis
by Vicky@Raise3D
Fri May 18, 2018 12:34 pm
Forum: Software
Topic: Touchscreen Firmware 0.9.9 Release Note 2018.5.17
Replies: 32
Views: 365

Re: Touchscreen Firmware 0.9.9 Release Note 2018.5.17

Noticed when I STOP a print, it doesn't move the bed bad to 0, but rather some other height quite a distance from 0. Not that it's a huge concern, but it started with the update today... And could get annoying if pressed for time. Do you mean that after print stops, the bed just stop at the stopped...
by Vicky@Raise3D
Fri May 18, 2018 12:31 pm
Forum: Software
Topic: Touchscreen Firmware 0.9.9 Release Note 2018.5.17
Replies: 32
Views: 365

Re: Touchscreen Firmware 0.9.9 Release Note 2018.5.17

One more update works only in reverse. Connection to the printer is impossible http://store.picbg.net/pubpic/DE/E6/ccbd7e9df229dee6.jpg Would you like advise which version of ideaMaker you are currently using to remote control the printer? And please try disable Allow Remote Access without Password...
by Vicky@Raise3D
Fri May 18, 2018 11:22 am
Forum: General
Topic: Wrong Date and Time
Replies: 11
Views: 1021

Re: Wrong Date and Time

Yes, but your firmware version seems a little out of date.
Would you like to update your touchscreen firmware to the latest version and export the log to us again?
by Vicky@Raise3D
Fri May 18, 2018 10:56 am
Forum: Software
Topic: Touchscreen Firmware 0.9.9 Release Note 2018.5.17
Replies: 32
Views: 365

Re: Touchscreen Firmware 0.9.9 Release Note 2018.5.17

Hi All, [/b]Added new features and options Fixed bugs based on users' feedback Curiously, could we be more specific? Covered in the release notes, but here is my expansion upon that. https://www.raise3d.com/pages/touchscreen-software-release-notes Added a firmware upgrade wizard in Maintenance unde...
by Vicky@Raise3D
Fri May 18, 2018 10:37 am
Forum: General
Topic: thermal runaway errors but no thermal runaway sensor
Replies: 9
Views: 92

Re: thermal runaway errors but no thermal runaway sensor

Which version of firmware you are currently using?
It might be some hardware problem such as no proper temperature value feedback in time.
Please make contact with our support team.
by Vicky@Raise3D
Fri May 18, 2018 10:36 am
Forum: Feature requests, ideas, wishes
Topic: IdeaMaker feature requests
Replies: 39
Views: 2837

Re: IdeaMaker feature requests

mb300sd wrote:An option to print all shells for one hole before moving to the next hole, especially nice for top layers where some of the ooze might show up.


Already added into developing list.

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